Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food ok Staff very unpleasant Felt we had to beg for a drink”

Helpful Report

(Liverpool Aspire Lounge) - Posted 5 years ago

“Absolute chaos getting in, it took 15 minutes! Snacks were nice. Don’t go there with children or if you want to enjoy yourself, my party were ‘told off’ for laughing and talking too loudly. The staff work really hard and it’s good value for money if you drink alcohol.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“Food was very poor, choice was lacking, and long queues to get a drink with only 1 serving”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Not quite what I expected, a little busy and noisy with some people making the absolute most of the bar ! Food wasn’t anything special Will pay a little more next time and make use of the other lounges”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“Hi after 3 drinks I was shown a card about the consumption of alcohol, food was ok nice place to relax in, staff friendly enough”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“Very busy and dirty. Poor choice of food.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Whilst facilities within the Lounge are fine the entry process is onerous and staff do not go out of their way to make it simpler. Almost had to give my hat size and shoes size before being admitted! Other guests helped me with doors whilst pushing a wheelchair - staff didn't make any effort at all. My poorest experience of using the lounge over a number of years”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“Only one person on the check in desk which caused around a ten minute delay to enter the lounge. Not as much choice in food as previous visits. Staff pleasant and helpful as always”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 5 years ago

“I would like to star by saying the lounge is nice inside (decor etc). Every time I arrive (pre-cooked as well) there is always a substantial delay in getting access to the lounge due to processing walk ins or other types of card holders. Even being an Aspire member takes time for my card number and details to be entered, even though I pre-book. The food choice is nice but is usually not topped up or there is very limited choice. The bar staff need more glasses behind the bar and the front of house staff need to streamline the entrance to the lounge process. Providing another member of staff to do this would be a good start. 15 minutes to get in nearly every week can be quite frustrating. I know the staff make the best effort and are generally always friendly but sometime you can see the frustration in dealing with the chaotic manner of people on the lounge. The manager should look at reviews and address the issues. Nothing seems to improve with the points of concern in this lounge.”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Three visits this year. Hot food and salads not particularly exciting and pastries, scones, cake non existent. The staff were under great pressure. Not all travellers want a full meal. Some snacks would be welcome.”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Service slow and lounge very cold.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“The Lounge had the potential to be very good, but on the day we visited it was overcrowded. It was difficult to find a table/seating. There was a fair choice of food but the self service counter was very crowded with people trying to collect refreshments and other people just trying to walk past. We did manage to have some refreshments although finding cutlery and suitable plates was another problem. I am not sure if we would book this lounge again as it did not really give us the calm and peaceful setting we had hoped for.”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“First time we have used aspire lounge as all the others were booked.we found it comfortable and the staff very helpful.we were in there at around 6 to 8pm and I have to say the food and snacks on offer were very poor.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 6 years ago

“poor layout, toilets outside, cramped seating areas”

Helpful Report

(London Heathrow Terminal 5) - Posted 6 years ago

“The staff and lounge are fine but feel the quality of the food let’s it down been in other lounges a selection of food to a much higher standard. Don’t think I would use again .”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“Recently used the London Heathrow Terminal 3 lounge. Somewhat lacking in seating area available and one of the hot drink dispensing machines not working. Choice of alcoholic drinks fairly limited but acceptable, although measures somewhat small. Hot food choice very poor, but reasonable selection of cold items, however replenishment was a little slow. Overall, not the best lounge I've ever used, but still better than sitting in main concourse. Okay if you can get a discounted deal.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“There wasn’t much of a selection for my breakfast. There was only sausage & beans available on my first visit to an airport lounge.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Lounge was very busy. Had to wait in a queue for hot breakfast food as they had ran out. Could not find a seat to start with, but eventually found one at the back although plates and glasses were still on the table. Won’t be using this lounge again. Defo not worth the money.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“I would usually give 5 stars after visiting this lounge. However on my recent visit the hot food had obviously been sitting out too long and was dried up. Workmen were also in the lounge having their lunch. For an unknown reason they were offered some kind of baked pie and ice cream. Something that the paying guests were not offered. Staff were as friendly as always and nice surroundings. Was just a pity that the hot food was dried up.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Reception took a while to let us in as didn't have relevant details of our booking even although I provided a print out confirmation. The Lounge was quite tired Looking and had lack of USB ports. Food selection was minimal. Not great value or money”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews