Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,095 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,095 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great place to relax. Staff couldn't be more helpful. Will recommend to my friends!”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Mary, Thank you for your review on your recent visit with us. We are very glad to see that you enjoyed your visit with us and we hope to see you again in the near future. Kind regards The Aspire Team

Posted 7 years ago

“Clean tidy chairs not the most comfortable food drink good for the price”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Philip, Thank you for your review on your recent visit with us. We are glad you found our lounge a great price for what we offer, We are disappointed to see that you found our seating to not be comfortable. I will certainly pass your comments on to the product manager as feedback also. Kind regards The Aspire lounges

Posted 7 years ago

“The lounge happened to be convenient to our gate. There was a good selection of refreshments available. More power outlets in the seating areas would be nice. We felt it was a little miserly to only get three hours for our entrance fee; ex. the Admiral's Club (AAL) costs $50 for a pass but you can stay as long as you need to. Nice lounge but not very good value for the money.”

Helpful Report

(Amsterdam T2 Lounge 41) - Posted 7 years ago

Dear Guest, Thank you for taking the time to review us here at Aspire, It is great to hear you enjoyed your stay with us. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Nice to get away from the crowds. Breakfast snacks basic sausage bacon bread etc. Half the lounge was screened off for private party group. No easy chairs just dining cafe tables. Very busy.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Polly, Thank you for taking the time to review us here at Manchester, It is great to hear you enjoyed your stay with us. We do section off a small area of the lounge for our airline contract. We do hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Made welcome and enjoyed this first experience”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 7 years ago

Dear Guest, Thank you for taking the time to review us here at Heathrow. It is great to hear you enjoyed your stay and we hope to welcome you back next time you travel. Kind Regards, Rachel

Posted 7 years ago

“After using the escape lounge over the last couple of times that we have been to Manchester Airport terminal 1 we decided that we would try the Aspire lounge again, and to be honest my self and. My wife felt very let down. Upon arrival we found somewhere to sit and got a drink, as we had been travelling a couple of hours to the airport we were peckish and fancied a sandwich. To our shock there were no sandwiches but a small salad bar with ham cheese salad ect, but there was no bread or barns available all there was , was stain small brown soup rolls. There was no selection of crisps or nuts that we had become acostomed too using your competitor i.e. Escape lounge. We were asked by a member of your staff if everything was OK to which we explained our disappointment, and she made us a ham sandwich, to which we was very grateful. Your staff were very at-tentative. I feel that our experience was not the best and felt vey disappointed.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Hi Alan, Thank you for leaving your feedback. Unfortunately we do not offer sandwiches, we offer 2 hot dishes, soup, salads cheeseboard and other snacks and treats such as cakes flapjacks fresh fruit etc. I am sorry to see our offering was not to your taste however I am glad to see staff did make a sandwich on request. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Great food and drinks. Wonderful showers. And the friendliest employees.”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 7 years ago

Dear Brian, Thank you for taking the time to review us, it was a pleasure to host you in the lounge. It is great to read your comments about how you enjoyed your stay with us, the service on the day along with the facilities and food and drink selection we offer. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“I booked the lounge as a surprise for my wife before leaving for our holiday in Gran Canaria. First impressions were ok but we did feel the furnishings did feel a bit dated and the lounge lacked a little bit of ‘atmosphere’, felt more like a library than a place for pre flight relaxation. I know it is hard to please both business and holiday travellers but maybe just some low subtle music may help? Couples were whispering to each other as it felt a little bit ‘stiff’ in there. I’m glad I booked the champagne as this made it feel like more of an occasion. My biggest disappointment was the breakfast, over cooked sausages and rather unappealing looking bacon & scrambled egg. I did not enjoy my breakfast at all. The positives were that the staff were very polite and friendly and there was a good selection of complimentary drinks. It was also disappointing that there are no toilet facilities in the lounge but this may be due to a lack of space rather than planning. My overall impression was that I would probably sit in the champagne bar next time as I don’t think the cost justifies the experience. I will be flying out of Edinburgh again in September so you never know?? Kind regards Steve Hales”

Helpful Report

(Edinburgh Airport Lounge) - Posted 7 years ago

Dear Steven, Thank you for your review on your recent visit with us. First of all we appreciate all feedback given whether this is positive or Negative as this gives us the potential whether we need to work on our lounges or keep what we do to the standards. It is very hard to find the balance for the atmosphere as we are an executive lounge and at Edinburgh it is popular for our business class travellers who tend to come to our lounge to do some work and relax in silence and enjoy it away from the main concourse. In regards to the food, Our breakfast is loved by all passengers and often we receive great feedback about our breakfast especially the Sausage. I will certainly advise the lounge manager about your comments to work on them. Our team at Edinburgh strive to deliver excellent customer service to all of our customers and the team very often receive great feedback about them which they always appreciate. We do have a new lounge opening this year so please look out for the new opening, Once the new lounge is open we will be then refurbishing the old lounge to bring it to 2019. Thank you for your feedback. Kind regards The Aspire Team

Posted 7 years ago

“I have been in this lounge everytime when i am going for my vacation. This is my 3rd time and everything is good for food n drinks and friendly n cooperative services to customers. Thank u very much for better services.”

Helpful Report

(Dubai Airport Lounge) - Posted 7 years ago

Dear Guest, Thank you for taking the time to review us, it was a pleasure to host you in the lounge. It is great to read your comments about how you enjoyed your stay with us, the service on the day along with the facilities and food and drink selection we offer. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“The lounge was packed and had trouble getting seat”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Peter, Thank you for taking the time to review us here at Aspire, it was a pleasure to host you in the lounge. I am sorry to hear you had trouble finding a seat, I do hope you made staff aware of any issues on the day as they would have been happy to resolve any issues for you. Kind Regards, The Aspire Team

Posted 7 years ago

“We were very pleased in the peaceful surroundings, enjoyed a cooked breakfast with more than one cappuccino. A good stress-free start to our holiday.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

Dear Elisa, Thank you for taking the time to review us, it was a pleasure to host you in the lounge. It is great to read your comments about how you enjoyed your stay with us, the service on the day along with the facilities and food and drink selection we offer. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Very relaxing place prior to flying.”

Helpful Report

(Kingston Airport Lounge) - Posted 7 years ago

Dear Terence, Thank you for taking the time to review us, it was a pleasure to host you in the lounge. It is great to read your comments about how you enjoyed your stay with us, the service on the day along with the facilities and food and drink selection we offer. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“To be honest it was very quiet when we arrived and had been all day as there wasn’t many flights out of cork so the hot food options were totally dried up as they had been there for very long periods without been eaten so didn’t taste nice at all.”

Helpful Report

(Cork Aspire Lounge) - Posted 7 years ago

Dear Mervyn, Thank you for taking the time to review us here at Cork, it was a pleasure to host you in the lounge. I am sorry to hear our food offering was not to your taste on the is occasion and I will certainly pass your comments onto the lounge manager. Kind Regards, The Aspire Team

Posted 7 years ago

“the food was good but it will be great if the boiled eggs were to be served pealed, also the beer selection is very poor as there was only 2 types to choose from. the other annoying thing is its very far from the departure lounge of terminal 3”

Helpful Report

(Lounge @ B Cadiz) - Posted 7 years ago

Dear Benjamin, Thank you for taking the time to review us here at Aspire, It was a pleasure to host you in the lounge. I am sorry to hear the food and drink offering was not to your taste on this occasion. Kind Regards, The Aspire Team

Posted 7 years ago

“We really enjoyed our time in the lounge. Great food, friendly staff. No complaints at all. Takes the stress away from waiting for your flight.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 7 years ago

Dear Mark, Thank you for taking the time to review us, it was a pleasure to host you in the lounge. It is great to read your comments about how you enjoyed your stay with us, the service on the day along with the facilities and food and drink selection we offer. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“A very relaxing way to start the holiday. Escape from the hussle and bussle of the rest of the airport and enjoy unlimited food and drink until it's time for your flight in a very comfy atmosphere.”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 7 years ago

Dear Anthea, Thank you for taking the time to review us, it was a pleasure to host you in the lounge. It is great to read your comments about how you enjoyed your stay with us, the service on the day along with the facilities and food and drink selection we offer. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

“Sköna, bekväma stolar/soffor. Goda tilltugg med dryck och framförallt lugn och behaglig miljö!! Mycket prisvärt!!”

Helpful Report

(Copenhagen Airport Lounge) - Posted 7 years ago

Hi Kitty, Thanks for your great review we hope to see you again soon. Kind Regards, Executive Lounges Team

Posted 7 years ago

“Tables left with dirty crockery we had to clear one in order to sit down. Staff seemed a bit lost and not very helpful, lack of training? Overall impression was grubby, uninteresting place. Good advertised not available. Toilets clean. First time we've used this lounge area and unlikely to go back. So depressing.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 7 years ago

Dear Linda, Thank you for taking the time to leave your feedback. I am sorry to see the experience you describe and I will forward all of your comments over to the lounge manager for review and so issues can be addressed. If you would like to discuss your experience with us in further detail please email customerrelations@executivelounges.com Kind Regards, Executive Lounges Team

Posted 7 years ago

“A convenient spot in the airport. Too many reserved tables and no one managing the que to gain access and the seating once you gain acces. Food quality is good but the quality of service was disappointing. It does not compare with the service at other loungesI have visited in Gatwick.”

Helpful Report

(London Heathrow Terminal 5) - Posted 7 years ago

Dear Gerard, Thank you for taking the time to review us here at Aspire. It was a pleasure to host you in the lounge and that you enjoyed the food and drink offering. We hope to see you again next time you travel, The Aspire Team.

Posted 7 years ago

“A very clean, quiet and relaxing place to unwind before a flight. Attentive staff look after you well and great showers. An excellent facility!”

Helpful Report

(Aspire Lounge - O R Tambo International Airport) - Posted 7 years ago

Dear Jonathan, Thank you for taking the time to review us, it was a pleasure to host you in the lounge. It is great to read your comments about how you enjoyed your stay with us, the service on the day along with the facilities and food and drink selection we offer. We hope to see you again next time you travel, The Aspire Team

Posted 7 years ago

Executive Lounges is rated 3.9 based on 28,095 reviews