Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff and food was nice. However not as nice as terminal 3 escape as there was less choice of food (no sweet at all available) and unlike terminal 3 where they hoover all the time, this lounge had food on the floor that was left. Having said this we still enjoyed our time before the flight.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

Dear Guest, Thank you for your review. I have passed your comments on to the lounge manager. Many Thanks The Aspire Team

Posted 6 years ago

“We got through customs quickly. Montego Bay Lounge was relaxing. Not all staff were friendly, and we observed that some staff were selective on who they offered to get drinks for from the bar. There was a poor selection of hot food which consisted of chicken, beef, soya patties, and jerk pulled pork. We were disappointed with these options.”

Helpful Report

(Montego Bay Airport Lounge) - Posted 6 years ago

Dear Richard, Thank you for your review. I will pass your comments on to the lounge manager at the Montego Bay Lounge

Posted 6 years ago

“We enjoyed the peacefulness of it all but we thought the food menu was a bit limited”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Michael , Thank you for your review. We are happy to hear you enjoyed your visit and have passed your feedback on in regards to the menu to the lounge manager. Many Thanks The Aspire Team

Posted 6 years ago

“Poor choice of food, the only thing I managed to eat was a roll and ham. There was curry on the menu but vegetarian, and a pesto pasta. Drink selection is fine. Struggled to find a seat. Could do with a tv area or something to occupy children. Please take note from Leeds Bradford’s lounge. They have it perfect. Tables reserved etc”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“Our visit was early in the morning and we opted for your lounge for quiet relaxation before our flight. Your staff, particularly one lady, were grumpy, not rude but certainly curt in response to questions. I don't think we were particularly pick out, everyone got the same treatment. To get served one had to ring a bell and wait. The white wine was awful. Food acceptable. You have a long way to go before I would rate higher.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Family holiday. The lounge was clean and tidy upon arrival, staff were pleasent enough. The choice of food was very limited, and not enough of it. The mushroom soup and risotto ran out which just left the chicken pesto pasta and limited salad. One selection of biscuits served in the foxes biscuit plastic wrapper/tray which also ran out due to numbers in the lounge. Coffee and soft drinks machines turned off way before lounge closing time and had to be asked to turn back on to get a latte and drinks for the kids. Not a great time other lounges are better”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

Dear Guest, Thank you for taking the time to provide your feedback. Will forward your comments regarding shortages and coffee machine turned off early to ensure these issues are addressed and does not occur in future. Kind Regards, Executive Lounges Team

Posted 6 years ago

“We struggled to find a seat. Kids didn't feel there were enough hot choices so we struggled to give them something to eat. It said cakes but it was clotted cream scones but kids dissapointed with just biscuits. The service was good and it waqs pleasant enough however for the money I do not think it reflected the experience especially when our 14 year old is classed as an adult.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“The lounge was quiet and clean, but some of the hot food was barely warm and you're only given a very small plate which is hardly big enough to put a roll on. You also had to leave your passport at reception if you wanted a remote control for the tv. Overall, didn't make you feel 'executive'!!”

Helpful Report

(Manchester Aspire Airport Lounge - Terminal 1) - Posted 6 years ago

“The lounge was very busy when we travelled which was understandable given there were delays/ cancellations on certain flights. Due to the volume of people in the airport the WiFi was non existent. The staff were good as was the service. However, the food I have to say was poor. We were not expecting gourmet dining but the food was not in anyway fresh.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 6 years ago

“Lack of choice of food very poor need more variety”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“Much nicer since being refurbished, food needs some attention, bread never seems fresh and constantly waiting for food to be re stocked. Staff very friendly”

Helpful Report

(Liverpool Aspire Lounge) - Posted 6 years ago

“Lounge and airport was very busy found it difficult to get a seat for 3 of us, only had snacks and few drinks as it was just too busy.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 6 years ago

“Space cramped and noisy children and babies are not what I expect when I pay for a stay in an Executive lounge. There is a dress code for the lounge , but there doesn't seem to be a 'behaviour' code ? I do not plan to visit again as it did not live up to my expectations. Thank you!”

Helpful Report

(Geneva Swissport Horizon Lounge) - Posted 6 years ago

“Decent quiet and comfortable environment, but no flight calls and screens not visible from all parts of the lounge; food and drink choice limited but not materially worse than other independent pay as you go lounges.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 6 years ago

“Normally I would rate higher but my husband drinks bitter and there was none. Normally there is London pride but it's been withdrawn.”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 6 years ago

“Nice surroundings and very nice to be able await your flight in peace and comfort. Food is acceptable but only that. The ingredients are obviously very cheap. Staff were a bit indifferent. However I would use the this facility again to get away from the crowds.”

Helpful Report

(Bristol Airport Lounge) - Posted 6 years ago

“First time user but not as good as I thought it would be. Food average - and limited in choice. Some tables not cleaned.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 6 years ago

“The lounge is small with limited ‘comfy’ seating, I wouldn’t recommend for families as there is nothing on offer for children to keep them amused. The food was lovely with plenty of choice and was replenished often. The only downfall of the lounge in my opinion was the staff, who were not very helpful and quite rude. I’ve stayed at another lounge in the terminal twice before and prefer the larger one, I won’t return to club aspire.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 6 years ago

“Lounge was very nice. Staff were a little rude when asking for vegetarian option.”

Helpful Report

(Newcastle Airport Lounge) - Posted 6 years ago

“There was an embarrassing technical hitch when we arrived which made me look a bit silly to my guests. The young man who was sorting us out wasn’t in good form, he made it seem like it was my fault but eventually he made a phone call to his supervisor and sorted it out!”

Helpful Report

(Belfast City Aspire Lounge) - Posted 6 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews