Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

Wilson

Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A nice area to relax before your trip. Bar choices good. Food choices very basic; the only hot choice was soup. Would have liked more variety like other lounges I've been to for similar cost.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Unlimited booze but limited space and no therapy treatments on the day I went (with no accompanying apology or explanation). Food was of a generally carb-heavy, fatty kind (pasta, bread and pies). Not ideal for a pre-long haul flight... Staff were very friendly, drinks of a good quality and I also highly recommend the gluten free flapjacks! Overall, I probably wouldn't do again for the price (35GBP per person).”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“not very good, arrived and no seating or area and although offered refund this was something in which we had both looked forward to. once inside food and drink was ok, staff polite and hard working. not worth £18.99 to sit on the floor and have very limited choice on drinks.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“I booked Swissport because the Aspire lounge was full. On arrival entry was swift and no issues. Lots of Sunday papers available. Not a lot of spaces to sit and by theo time we left, people were standing up. The lounge is ok but very dated and the fact that all of the seating is low "tub chairs" does nothing for aesthetics and makes the seating space very awkward and cramped. Nothing wrong with breakfast, small bacon sarnies, pastries and some cereal. Coffee was from a nice machine, alcohol served from a bar and selection of soft drinks and juices were really good. Would I book this lounge again....probably not.....it was very busy and cramped by the time we left and we commented that the main Terminal 2 area was quieter!! I don't think we got value for money, it needs a good spruce up and revamp to make it more modern and appealing and the food selection could also do with a bit of a make- over....just very ordinary really, nothing special for the start of a holiday but that's what an executive lounge should be !”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“The lounge was very very busy. No seating available for 20 mins when we arrived. Food was okay. A little less pre packaged food would have been nicer.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“We were not advised when booking the lounge closed at 8.30pm which was a tad unfair given the lounge was meant to be for 3 hours.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 9 years ago

“excellent relaxation but what you get for £17.50 is daylight robbery!.a sandwich or soup wood not go amiss ,and is not that expensive to make.The advantage that you have is that there is no other lounge in Cardiff airport.Mmmm I might make an application for one.FOOD FOR THOUGHT!”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“Food drinks ok, there could be also in lounge”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Food mediocre, not very clean and very busy. I've visited significantly better lounges elsewhere.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“The food selection was poor. Water needed to be restocked. Staff seemed hassled. The seating was not as comfortable as I would have expected. The soup was acidic and not good.”

Helpful Report

(Belfast City Aspire Lounge) - Posted 9 years ago

“Limited food options. Very rude waiter, got better once he left and was replaced by two others. No atmosphere in the lounge.”

Helpful Report

(Bristol AspirePlus) - Posted 9 years ago

“We arrived at the lounge at 7.50am, we were booked in from 7.30am. There were no seats that were together. There were only a few things to eat. I have always used the lounge but this was the worst it has ever been. Although it was early in the morning there were a lot of groups of people who clearly only went in there to drink as much alcohol as they could in their allotted time slot. I was very disappointed with this visit.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“The crisps in the jar were soft they tasted as if they were out of date, people could not get items from the jars with the scoop so they used their hands. The drinks were of good quality the snacks poor.”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

“The panorama is miles away from anywhere else. As it is operated by Swissport with other lounges it would be useful if some interchange was allowed. I had a disabled companion and as a British Airways silver card holder (altho flying easyjet) swap access would have been a help. The lounge itself was OK but food pretty poor hardly a meatball in sight! High spot was the bowl of sweets. Functional without being comfortable. Staff efficient.”

Helpful Report

(Panorama Lounge) - Posted 9 years ago

“This lounge closes at 8:00pm but the last flight is 8:30pm so customers are made to feel unwelcome around 7:30pm when the staff begin to clean the lounge, vacuum cleaning, emptying the bins, etc. Also the drinks are poured so the majority of the time I am left standing at the bar waiting for a staff member to finish cleaning to come and serve me. However the staff are friendly and the facilities are okay but not like Heathrow or Munich. At least it is away from the crowds except in the summer time when people treat the lounge as a pre flight party before the plane departs.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Very poor selection of food , staff asked did we like soup as they where closing it down 1 1/2 hours before lounge closed , only 4 couples in lounge had to wait to be served when one person went to the bar the other people rushed to get. Served whilst somebody was behind the bar , we are frequent ushers but will not be returning to your lounge Paul smith”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“I thought the lounge was very small and was overcrowded.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“Space okay on this visit but the choice of food was disappointing. Only hot item I saw was soup. Staff are keen to make an impression when you arrive but then they vanish and finding someone to supply basics such as glasses and plates can annoy you. I didn't see many staff cleaning up after other guests had departed. We had to clean our own area when first arrived. I do not think the toilet arrangements are that great. One gents, one ladies I would have thought they would have had more.”

Helpful Report

(Bristol Airport Lounge) - Posted 9 years ago

“Products and staff were good, what lets place down is the decour. Looks a little tired. Also too many people in the lounge at some points made it feel more like weatherspoons and less relaxing.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Lounge was clean and inviting. Service at the front desk as well as snacks were average. The journey to get there was a bit inconvenient due to the construction. I was hoping for a little more given what I had paid.”

Helpful Report

(Amsterdam T3 Lounge 41) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews