Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,089 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

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Metrics

3.9

Based on 28,089 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 13th June 2025

William

Executive Lounges 1 star review on 29th April 2025

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Executive Lounges 5 star review on 9th April 2024

Amazing

Executive Lounges 5 star review on 10th December 2021

Dara McBride

219

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The welcome and facilities were good but the space given over to the lounge is very limited. There was a shortage of comfortable seating and the layout was very narrow - one of our party was in a wheelchair and it was not easy to manoeuvre the chair through the lounge or find a location where the walkway was not blocked”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“It was over booked as some customers were unable to sit down, luckily though we got there early enough to get a seat. Not enough choice of food. Staff were friendly.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Unfortunately, we did not get to use the lounge after all, so I cannot comment. The above sentence is confusing, so I apologise. Our reason for not getting to use the lounge was that we upgraded our flight tickets to Business Class, therefore we could then use the airlines lounge. So, after spending money on your original lounge, we did not need its facility. Not your fault, but ours. When we next fly out of Heathrow on a non-business class ticket, I will be using your lounge!”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

Hi Anthony, Sorry to hear you could not access the lounge on this occasion. If you would like to speak about this further please email our friendly customer service team and they can see if there is anything they can do. Email address is hgb.customerrelations@swissport.com Regards Aspire Lounges

Posted 9 years ago

“Lack of seats. There were 3 off us and we really struggled to get seats together. Also had to wait ages at bar to be served on the 3 times we went. We could see the bartender through the porthole and he seemed to see us waiting. When he did serve us he was very friendly. Good choice of drinks but food selection very limited. Cheese but no biscuits to put them on (only sweet ones available).”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“On entering the lounge it was very busy and there were no free tables. After a short while a table became available but it was covered in empty cups, glasses, plates and unfinished food. The only staff visible were a young lady on reception and a colleague replenishing the food displays and attempting to serve drinks. No-one was clearing tables. The staff were both helpful and pleasant however it was not until what appeared to be a more senior member of staff arrived that tables were cleared. It is always encouraging to see senior staff members pitching in when necessary however an hour or more of clearing and cleaning tables did not seem to be the best use of her managerial skills. I enjoy the relaxation afforded by the lounge after what is often a fraught couple of hours getting to and through the airport procedures and will continue to use it in the future. My comments today are not intended as a criticism more an observation on optimum staffing levels at busy periods.”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Very busy, not enough seats. Coffee machine pipes were dirty therefore you couldn't get a decent black coffee due to milk residue. The lounge was not worth the money paid for entry!”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“I've used this twice now, in June 2015 and October 2015 it's pot luck how well stocked and tidy the lounge can be, in June it had been really busy in there before we arrived, the place was a mess hardly any goodies on display and a bit to crowded. However in October the lounge had been quite before we arrived and everything was very relaxing.”

Helpful Report

(Bristol Airport Lounge) - Posted 9 years ago

“Took 10min to check in, the hostess wasn't very welcoming limited selection on food available for breakfast.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“Very disappointed having heard great reviews about the lounge we decided to book prior to our holiday. The seating was not adequate for the number of people using it so we could probably have got a better seat in the main waiting area plus did not think the toilets were quite VIP standard”

Helpful Report

(Bristol Airport Lounge) - Posted 9 years ago

“Somewhat overpriced with too many add-on charges.”

Helpful Report

(London Heathrow Terminal 5) - Posted 9 years ago

“It was my first time in the Executive Lounge. I must say, after hearing from a friend whod been to the one in Bristol Airport, I was a little disappointed. In Brstol, they had bowls of soup and baguettes. Because of the time of day I was there, I was surprised to see only breakfast cereals, crisps, welsh cakes, nuts and cossants on offer. The supply of drinks on offer was very good, but it was lunch time and I was hungry! I don't think I would pay the extra again, really don't think it was worth it.”

Helpful Report

(Cardiff Airport Lounge) - Posted 9 years ago

Hi There, We do not own the lounge in Cardiff and only sell it on our site as a third party seller and this is the reason the food offering differs in this lounge compared to Bristol. I can see that the food offering advertised was available however I will be sure to pass your comments on to the airport direct. Regards Aspire Lounges

Posted 9 years ago

“Food was very basic and not much of it. Selection of beers and spirits adequate but served in small bottles/measures. Some comfortable seating however could/should be more”

Helpful Report

(Newcastle Airport Lounge) - Posted 9 years ago

“Furniture ripped and tatty. Food ok.”

Helpful Report

(Dubai Airport Lounge) - Posted 9 years ago

“need more staff was very busy for early morning. staff tried to cope with the number of visitors but needed more people to keep table clean and serve at bar but staff were helpful”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Staff were excellent and very friendly, however, the set-up of this lounge is not as good as at other airports with a similar price point. For me, this comes down to the drinks and snack selection being less good, which is a real shame. Food was prepared in small quantities, meaning that it was often taken very quickly. Portion sizes were small and the quality wasn't 'executive' by any stretch of the imagination. I probably wouldn't bother booking into this lounge if I fly from Liverpool again.”

Helpful Report

(Liverpool Aspire Lounge) - Posted 9 years ago

“Very busy, not enough room to sit down. Staff were polite and helpful.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“The choice of sandwich was limited to bacon or bacon. The staff were pleasant a nd the area was clean. I probably will not use the facilities again.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“Ok ,but not great, wifi not working, hardly any ice for drinks, unkept bar area with staff not always there to serve you.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

“I actually found the lounge disappointing. The surrounding are in desperate need for refurbishment and I believe customers would pay more for a wider choice of food and drink.”

Helpful Report

(Heathrow Airport Lounge Terminal 3) - Posted 9 years ago

“It was good to get away from the hustle and bustle of a busy airport terminal but I was a little disappointed with the Swiss Exec lounge. It could do with a make over to make it more welcoming and spacious.”

Helpful Report

(Manchester Terminal 2 Airport Lounge) - Posted 9 years ago

Executive Lounges is rated 3.9 based on 28,089 reviews