Executive Lounges Reviews

Name: Executive Lounges
Address: Swissport House, Manor Park, Runcorn, United Kingdom
Rating: 3.93

3.9 Rating 28,093 Reviews

71 %

of reviewers recommend Executive Lounges

Company Reviews

Questions

Metrics

3.9

Based on 28,093 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

01616947220

Email:

customerrelations@executivelounges.com

Location:

Swissport House,
Manor Park,
Runcorn
United Kingdom
WA7 1TT

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Executive Lounges 1 star review on 9th September 2025

Executive Lounges 5 star review on 10th December 2021

Dara McBride

220

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not the greatest lounge we have ever been in. All the tables (that were free) were dirty, the food wasn’t the best and the chairs aren’t comfy.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“fair value for money when one considers that food and drinks are included. Staff as always, friendly and helpful, and the seating is comfortable. The quality of the food and drinks provided is good. The only downside that I can think of is that certain individuals, (a very small minority its got to be said), tend to over indulge in the drinks provided, and be a little noisy as a result. This would not stop me using your services in the future, however.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Short on snacks.”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

“Travelling in group of 6 including 2 children 4 & 7 year olds and Lounge was really good, plenty of space, seating with tables great selection of foods and beverages and made the whole airport experience much nicer and easier definitely be booking the lounges again for our airport travel.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Long queues, average refreshment and service, somewhat cramped. Will not ues again certainly not worth money”

Helpful Report

(Birmingham Aspire Airport Lounge) - Posted 5 years ago

“It was a lovely experience! It was our first time in the lounge and it was made special from start to finish. The lady behind the bar was so friendly and lovely, we told her we was going to Brussels and she said she had lived there for a few years previously and gave us some recommendations. Our flight was delayed so we went back to the lounge and they let us sit down and have a drink and some food. I would definitely recommend and definitely use again. It made going to the airport relaxing and not having to stress getting a table anywhere. Thank you!”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Very friendly staff . Plenty off seating . Very good choice of food and drinks . We were in early morning so it was breakfast . Makes you relaxed for the flight”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“This is the first time that I felt short changed. In fairness, the lounge was extremely busy but nevertheless, it was filthy, previous customers remains everywhere. Glasses were dirty and the food needed restocking. I don't mind paying the best part of £30 for a lounge but it should be better than this. Sorry!”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“The staff where lovely especially one lady that nothing was too much trouble with my children. I am sorry I didn’t get her name as she deserved a thank you.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“I found the lounge to be a peaceful haven. Good selection of food & drink. For one who is a nervous flyer, this was a calm environment away from the hussle & bussel of an airport.”

Executive Lounges 5 star review on 4th January 2020

Helpful Report

(London Heathrow Terminal 5) - Posted 5 years ago

“Too busy to really relax. Maybe a separate family area away from the drinkers would help?”

Helpful Report

(Newcastle Airport Lounge) - Posted 5 years ago

“Looked a bit tired and dated, with the tables crammed together. The porridge was delicious though. Just needed a bigger selection of pastries. Good value for money, but I wouldn’t call it premium in relation to the other lounges available.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Nice and helpful staff, two hot dishes (meat &vegetarian), pasties, salads, cakes to choose from (self service); regularly replenished. Nice atmosphere. Tends to be busy at times.”

Helpful Report

(Luton Aspire Airport Lounge) - Posted 5 years ago

“Was a great experience. Everyone is so lovely and more than happy to help. Will definitely be visiting again!”

Helpful Report

(Bristol Airport Lounge) - Posted 5 years ago

“Over busy and not a very relaxing environment. Food was just ok. Not sure we would pay money to go back.”

Helpful Report

(London Heathrow Terminal 3 - Club Aspire) - Posted 5 years ago

“Enjoyed our recent visit to Aspire, terminal 2. Have visited on several occasions. However, would like to request non alcoholic beers be purchased. My husband is a drinker but prefers no alcohol before flying. Aspire is very relaxing lounge, friendly staff. Many thanks.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Very nice. Good selection of drinks. Often the server isn’t available or you have to wait which is unacceptable for a premium lounge and the sausage was hard. But aside from that was nice”

Helpful Report

(Newcastle Aspire Plus) - Posted 5 years ago

“On arriving at the lounge we were sent to the another one as it wasn’t clear on the website. The lounge was empty but they could not accommodate our family, my mother struggles with walking but still the staff member would not accommodate this to the point of being rude. Staff need training on equality issues and basic manners. To be honest after spending over £200 on the experience it was a pretty shocking would have been better in a coffee shop better selection.”

Helpful Report

(Edinburgh Airport Lounge) - Posted 5 years ago

“The lounge was extremely tidy, well presented and fully stocked with food and drinks. The only issue we had was the lounge was or seemed to be overbooked, we had to split our family up with 2 people at 1 table and 3 at another. We only got to be together for about an hour as people started to leave. We were in premium class so could have gone to escape lounge for free but paid to ensure we were together and in comfort, sorry but on this occasion it never happened.”

Helpful Report

(Manchester Terminal 2 Aspire Lounge) - Posted 5 years ago

“Just poor,”

Helpful Report

(London Gatwick North - Club Aspire Lounge) - Posted 5 years ago

Executive Lounges is rated 3.9 based on 28,093 reviews