“FRAUDULENT COMPANY & FAR FROM BEING AN EZY-BOOK!
Awaiting a refund from these cowboys for 13 weeks now, constantly being forced to take up a voucher instead of a refund. I had to really put my foot down and not allow EZYBOOK to bully me into taking the voucher. I didn’t use their service, cancelled immediately on the same day as booking and I’ve been chasing them up for my money back ever since. Review left on trustpilot and funny they responded immediately and lied that the system automatically deducts £15 admin fee yet I’m told my order number was so old they’ll need to refund me by me providing my bank details yet they refuse to issue a full refund. It’s 2021 why am I waiting 13 weeks and counting for a refund? This shouldn’t be allowed and I’m here to expose this company so that nobody else goes through what I and many other have gone through.”
“We booked with Mayfair Parking through Ezybook. It was a terrible experience with an extremely poor service and disingenuous business model.
After landing back in the UK, we realised we can't get our car, as they have lost the keys to our car. The company refused to help us get home at midnight, forcing us to take a taxi.
Next day, we realised Mayfair had dropped the keys in another customer's car, who contacted us. Based on the documents with the car key, they parked our car on a street in Slough and not in a secure car park. I have the copy of the document where they have mentioned which street they parked my car in. They say on the website that they have a secure car park, CCTV, patrols, etc. All lies.
You are better off using official airport parking services. At least your car will be safe, even if it's expensive. Do not trust such companies.
Mayfair Parking are yet to respond to my request to refund my taxi fare. By the way, their company policy is that they only respond to emails and no phone calls. The standard SLA for reply to emails is 14 days. Seems an ideal way not to deal with customers.”
“This people are dubious, first they over charged on my card and when i cancelled my booking they told me the refund process would take weeks but if i choose a voucher that would be sent to me in couple of hours. I chose the voucher option but trust me it’s been three weeks now i haven’t got any voucher from them and when i call they don’t pick up.
Please avoid this fraud of a company they don’t give a F about their customers.”
“I booked through this Company as it was the cheapest, and it stated it was FREE cancellation **DO NOT BE FOOLED IT IS NOT FREE** they charged £15 admin fee. my plans changed and had to cancel. I was told my refund will take up to 7 Days, more than a week passed and still no refund so I emailed them several times over the next week with no reply, I tried to ring them and I took more than ten attempts to speak to them as nobody was answering the phone for then to be shouted at with them saying "you will get your refund when you get it"
I have had to get my bank involved as I am getting nowhere with this company **PLEASE PAY ATTENTION TO ALL OF THE BAD REVIEWS THIS IS A HORRIBLE COMPANY**”
“nonymous
“Bad customer service , bad company , I did book a car park with them but the company which provided the service was a Scam dodgy company, been let on airport for 8h! Let me to pay £800 bill
I would never recommend !!!”
“Bad customer service , bad company , I did book a car park with them but the company which provided the service was a Scam dodgy company, they caused a damage to my car , when I claimed the money from ezybook , not managing to get the complete cost of the repairs from the dodgy company, ezybook said: we’re just liable for the booking costs , but they refused to pay even that amount.
I would never recommend this company”
“DONT NOT USE
TO MANY HIDDEN COSTS
DRIVERS DRESSED IN TRACKSUITS
VERY VERBAL VERY RUDE DRIVERS
USED UP HALF A TANK OF MY FUEL
MEET AND GREAT WAS HALF A MIKE AWAY FROM TERMINAL”
“Booked Park with us Stansted - Non Flexible after comparing various deals from ezybook. Thanks to them as their comparison platform worth every pound.”
“This is not meet and greet when you have to wait over 45 minutes for your car once you’ve told them you have collected your bags. Quicker and cheaper to go in long stay. Rubbish service BEWARE”
