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Fetpak Holdings, LLC Reviews

4.8 Rating 3,006 Reviews
94 %
of reviewers recommend Fetpak Holdings, LLC
Company Reviews Metrics Info
4.8
Based on 3,006 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Fetpak Holdings, LLC Reviews

About Fetpak Holdings, LLC:

Fetpak's goal is to provide you with products that help your business grow, whether you use our products for packaging your own merchandise or whether you purchase for resale. We pride ourselves on our quality products, low prices, excellent service and quick delivery. We always strive to meet or exceed your expectations whether you are a show vendor, specialty shop, chain store, wholesaler, manufacturer, organization, or in the service industry.

Visit Website

Phone:

631-864-3090

Email:

andrews@fetpak.com

Location:

24832 Jericho Tpke, Floral Park
New York
11001

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Quick service and usually have the items that I need in stock. Website could be a bit friendlier but all in all would recommend them.”
Helpful Report
Posted 7 years ago
Chris Gastony
Verified Buyer
“Very pleased with the product quality. The one thing that could improve is the delivery time. If nothing can be done about that, then full disclosure of how long it will take is a must. Peg did reply immediately when I inquired and I appreciate that. Eleven days just seemed like a long time to wait. Thank you, Chris”
Helpful Report
Posted 7 years ago
Glad you were happy with our product. We apologize on the transit time. The transit time on your shipment was worst case scenario. You ordered before the Labor Day Weekend and despite the usual transit time of 5 business days to Washington, your order had 2 weekends wrapped into it. You ordered on Sept 1st and we shipped on Friday Sept 2nd. In the future we will let you know your tracking information as soon as we ship. Very sorry for the inconvenience.
Posted 7 years ago
Crystal Wind
Verified Buyer
“Customer Service was wonderful and we received our items on time.”
Helpful Report
Posted 7 years ago
Cynthia Pinsonnault
Verified Buyer
“Shopping was pretty easy with a good selection of items. I think the prices were good. Shipping was fast and reliable. Can't ask for more!”
Helpful Report
Posted 7 years ago
Andree Zelko
Verified Buyer
“Items purchased were clean and well packed. Prices are pretty good. Shipping too high and prohibitive for small needed orders.”
Helpful Report
Posted 7 years ago
Carol Winn
Verified Buyer
“Good product for the price. Had two of the 15 come apart, but they went right back together. Fast shipping”
Helpful Report
Posted 7 years ago
Kathleen Casterline
Verified Buyer
“I am always amazed how quickly I get my package. This time however, I was a little disappointed with the zip bags. I was shorted 2 and one came split in the middle so I couldn't use it. The other items were perfect. I do have another order pending. This company is dependable and their products usually are perfect. keep up the good work.”
Helpful Report
Posted 7 years ago
Kathleen let us know which bags were short/damaged and we will replace. Just email us at manager@fetpak.com along with the item number, quantity short/damaged and invoice number. Thank you for your feedback and thank you for being a great customer.
Posted 7 years ago
Debbie Yumori
Verified Buyer
“I had to re-glue the 5 of the 6 blocks to the backs of the neck stands.”
Helpful Report
Posted 7 years ago
Susan Hubert-Jeep
Verified Buyer
“The product is great but the packaging was not good. It arrived with the top open. The catalog was sticking out and wet. Not sure what happened.”
Helpful Report
Posted 7 years ago
Mary Van Dahm
Verified Buyer
“Fetpak's products and prices are great! They have fast service and friendly sales people. My only complaints are: 1. They don't email me a notice of when the product has been shipped so that I can watch for it. (Our UPS delivery person doesn't ring the bell and I have found product on my porch on a Sunday that has sat there since Friday) 2. Their packers often don't use boxes that fit the product inside so they are hard to handle. I sometimes receive huge boxes that aren't even half full. The products arrive undamaged, but the boxes they come in are often torn or crumpled. They should learn to cut down the boxes to fit the product better. It would probably save them money on shipping, too!”
Helpful Report
Posted 7 years ago
We can email you a tracking number for your order before it's shipped, simply write that request in the comments box when ordering. On packing, usually our shipping department is very careful and attempts to consolidate whenever possible as this saves time and reduces our costs. It's possible the carton broke open and UPS repacked the order. If clear tape was used that is the case. However due to your comment we have again reviewed with our shipping department the value of consolidating orders. Thank you for your feedback and for being a great customer.
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Jessie Olds
Verified Buyer
“Like always on time and great product”
Helpful Report
Posted 7 years ago
Fetpak Holdings, LLC is rated 4.8 based on 3,006 reviews
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