First Tutors Reviews

Name: First Tutors
Address: PO Box 860, Preston
Rating: 4.58

4.6 Rating 8,878 Reviews

93 %

of reviewers recommend First Tutors

Company Reviews

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Metrics

4.6

Based on 8,878 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Location:

PO Box 860
Preston
PR3 9DF

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First Tutors 1 star review on 28th May 2025

Daisy Faulkner

First Tutors 1 star review on 10th April 2024

Lana

First Tutors 1 star review on 11th December 2023

Anonymous

Anonymous // 01/01/2019

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“The first tutor I engaged had to leave after four sessions and I was obliged to find an alternative, which I did quickly and successfully. I resented, however, having to pay again for the replacement's contact details.”

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Posted 9 years ago

Dear Ian, Thank you for your feedback. I'm sorry to hear about the problem with your tutor but you didn't contact us so that we could help. We have a set procedure to follow when a tutor lets you down in some way. I've sent you an email explaining how to leave feedback on the tutor's profile. Kind regards Sara Customer Service Team First Tutors.

Posted 9 years ago

“The tutor we contacted -my son had 2 lessons with her-was extremely rude & abrupt.Also not given the full 60 minutes of time. That said she knew her stuff & with a personality transplant would have been a good tutor.”

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Posted 9 years ago

Dear Joanna, Thank you for leaving feedback. I'm sorry to hear about your disappointment but see that you didn't contact us about this so we could help. We have a set procedure to follow when a tutor lets you down in some way. I have now sent you an email explaining how to leave feedback and claim another tutor at no further cost. Kind regards Sara Customer Service Team First Tutors.

Posted 9 years ago

“i have found a tutor and it looks like a positive result so far. however we were slightly bombarded with emails with tutors that were not suitable and that caused a few problems. however overall we are satisfied.”

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Posted 9 years ago

“It was very easy to set up. The only difficulty for me is too few tutors within a 30 mile radius & also only 1 would travel. I would happily pay for their transport cost”

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Posted 9 years ago

“A quick response to any of the questions ii had”

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Posted 9 years ago

“I have used First Tutors three times in the past year. I am aged 66 and study spanish as an "adult/casual learner" I have had an issue recently and wish to make the following suggestions: Advice to tutors: ensure you terms and conditions are shown on your profile, or, if not, advise potential students of your T&Cs BEFORE they pay the engagement fee. Advice to students: check the tutor's terms and conditions BEFORE paying the engagement fee or risk finding T&Cs are unnacceptable after you have made payment. Thank you, David Halliday”

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Posted 9 years ago

Dear David, Thank you very much for this feedback. We shall double check that tutors are aware that they must display any Terms and Conditions on their profile and in the tuition request. Kind regards, Grace Customer Service First Tutors

Posted 9 years ago