"Avoid First Home Improvements at all costs. This company is nothing but a scam from start to finish.\r\nIf you like being ripped off, lied to, and left with drafty, defective windows, then sure go ahead. But if you want quality work and decent customer service, stay far away.\r\n\r\nThe sales process is a complete joke. They trap you in a 3\u20134-hour interrogation, starting with a ridiculously high price - literally thousands more than the job is worth - then pretend they\u2019re giving you a special deal with fake discounts. This is their Sales Pitch.\r\nEven after the so-called discount, you\u2019re still overpaying by 50% or more. They\u2019ll pressure you to sign on the spot, claiming the price is only valid today \u2013 Old School Scams. Say no, at least wait as they\u2019ll call you the next day with an even better offer.\r\nNever sign while they\u2019re in your home.\r\nAnd their claims? They say they\u2019re manufacturers -they\u2019re not. They say their windows are A+ rated \u2013 what a JOKE.\r\n\r\nThen comes the installation disaster. Everything must be in writing!! If not? they\u2019ll pretend it wasn\u2019t been offered. Even basic things like air vents drilled by professionals need to be listed in the contract, otherwise, they\u2019ll just drill them on-site like a bunch of amateurs. Make sure the glass type they are using and specify in the contract to add insulation like expanding foam. If not, they don\u2019t bother - Instead of using proper expandable foam, they will slap on silicone and cover gaps with super-glued trims.\r\nExpect drafts, damp, mold, and cracks within months - the only repair they will do - they will cover everything with silicone.\r\n\r\nTheir windows use undersized cheap Q-lon gaskets, a sponge-like material that lets wind and cold air straight through. The result? Constant drafts through the beading area.\r\n\r\nIn the worse case if you decide to buy from them: DO NOT SIGN ANYTHING STRAIGHT AWAY once they\u2019ve finished the job. Take the time to properly check everything. Look for scratches, cracks, poor sealing, and gaps in the beading\u2014because that\u2019s where the drafts come in.\r\nThe installers will try to rush you, drag you to their van, and get you to sign, claiming any issues will be \"sorted later.\" That\u2019s a lie. Once you\u2019ve paid, you\u2019re screwed!!\r\n\r\nAnd if you think customer service will help, think again. When you complain, they\u2019ll send some installation manager who barely checks anything and just asks, \"What do you want us to do?\" 13 visits later and still the same issues. If they send an independent inspector, they\u2019ll push for RISA Ltd. - do not accept this. They hire RISA only to do visual inspections, which means they won\u2019t find missing insulation, air gaps, or structural defects. FHI knows this loophole and uses it to dodge responsibility. Once that report is done, they\u2019ll ignore everything else and pretend the problem doesn\u2019t exist.\r\n\r\nAnd if you think that\u2019s bad, wait until you leave a bad review. They don\u2019t just ignore complaints\u2014they mock you publicly. When I called them out, they responded by calling me a storyteller, using monkey emojis, and trying to make me look like the problem - shifting. A professional company? Not even close.\r\n\r\nIf you\u2019re wondering how they get so many good reviews, just check Trustpilot, Google, Facebook, and YouTube. Notice how many suspiciously perfect reviews list the full names of salespeople and installers? Who does that?\r\n\r\nIf you\u2019re getting scammed, contact your finance provider ASAP and stop payments until they sort it out. You can also file a Section 75 claim if you paid by credit or finance. Another option is to take them to small claims court - because trust me, they will fight harder to cover up their mistakes than to fix them.\r\n\r\nThey know their windows are rubbish and can\u2019t actually fix the drafts coming through the beads, so instead, they just smash silicone on the beading corners to try and cover it up. As for installation issues? They won\u2019t bother, whether it\u2019s water ingress, gaps, or poor sealing. None of it matters to them as long as they can pass Building Regulations.\r\n\r\nAnd don\u2019t waste your time with their Head of Compliance. His job isn\u2019t to help you - it\u2019s to make you give up and cover their wrongdoings. Even with clear evidence - photos of shoddy workmanship, videos of drafts blowing out a candle, proof of damage caused by their installers\u2014he ignored it. Instead, I got some legal nonsense like, \"Without Prejudice \u2013 matter resolved, and no further issues remain extant.\" Meanwhile, the drafts, damage, gaps, damp, and mold are still there.\r\n\r\nThis company doesn\u2019t stand by its work. They will fight harder to deny responsibility than to actually provide a decent product. Avoid First Home Improvements at all costs. They will overcharge you, install cheap rubbish, ignore your complaints, and laugh in your face when you try to fight back. I won\u2019t stop warning people about them."
"Avoid First Home Improvements at all costs. This company is nothing but a scam from start to finish.\r\nIf you like being ripped off, lied to, and left with drafty, defective windows, then sure go ahead. But if you want quality work and decent customer service, stay far away.\r\n\r\nThe sales process is a complete joke. They trap you in a 3\u20134-hour interrogation, starting with a ridiculously high price - literally thousands more than the job is worth - then pretend they\u2019re giving you a special deal with fake discounts. This is their Sales Pitch.\r\nEven after the so-called discount, you\u2019re still overpaying by 50% or more. They\u2019ll pressure you to sign on the spot, claiming the price is only valid today \u2013 Old School Scams. Say no, at least wait as they\u2019ll call you the next day with an even better offer.\r\nNever sign while they\u2019re in your home.\r\nAnd their claims? They say they\u2019re manufacturers -they\u2019re not. They say their windows are A+ rated \u2013 what a JOKE.\r\n\r\nThen comes the installation disaster. Everything must be in writing!! If not? they\u2019ll pretend it wasn\u2019t been offered. Even basic things like air vents drilled by professionals need to be listed in the contract, otherwise, they\u2019ll just drill them on-site like a bunch of amateurs. Make sure the glass type they are using and specify in the contract to add insulation like expanding foam. If not, they don\u2019t bother - Instead of using proper expandable foam, they will slap on silicone and cover gaps with super-glued trims.\r\nExpect drafts, damp, mold, and cracks within months - the only repair they will do - they will cover everything with silicone.\r\n\r\nTheir windows use undersized cheap Q-lon gaskets, a sponge-like material that lets wind and cold air straight through. The result? Constant drafts through the beading area.\r\n\r\nIn the worse case if you decide to buy from them: DO NOT SIGN ANYTHING STRAIGHT AWAY once they\u2019ve finished the job. Take the time to properly check everything. Look for scratches, cracks, poor sealing, and gaps in the beading\u2014because that\u2019s where the drafts come in.\r\nThe installers will try to rush you, drag you to their van, and get you to sign, claiming any issues will be \"sorted later.\" That\u2019s a lie. Once you\u2019ve paid, you\u2019re screwed!!\r\n\r\nAnd if you think customer service will help, think again. When you complain, they\u2019ll send some installation manager who barely checks anything and just asks, \"What do you want us to do?\" 13 visits later and still the same issues. If they send an independent inspector, they\u2019ll push for RISA Ltd. - do not accept this. They hire RISA only to do visual inspections, which means they won\u2019t find missing insulation, air gaps, or structural defects. FHI knows this loophole and uses it to dodge responsibility. Once that report is done, they\u2019ll ignore everything else and pretend the problem doesn\u2019t exist.\r\n\r\nAnd if you think that\u2019s bad, wait until you leave a bad review. They don\u2019t just ignore complaints\u2014they mock you publicly. When I called them out, they responded by calling me a storyteller, using monkey emojis, and trying to make me look like the problem - shifting. A professional company? Not even close.\r\n\r\nIf you\u2019re wondering how they get so many good reviews, just check Trustpilot, Google, Facebook, and YouTube. Notice how many suspiciously perfect reviews list the full names of salespeople and installers? Who does that?\r\n\r\nIf you\u2019re getting scammed, contact your finance provider ASAP and stop payments until they sort it out. You can also file a Section 75 claim if you paid by credit or finance. Another option is to take them to small claims court - because trust me, they will fight harder to cover up their mistakes than to fix them.\r\n\r\nThey know their windows are rubbish and can\u2019t actually fix the drafts coming through the beads, so instead, they just smash silicone on the beading corners to try and cover it up. As for installation issues? They won\u2019t bother, whether it\u2019s water ingress, gaps, or poor sealing. None of it matters to them as long as they can pass Building Regulations.\r\n\r\nAnd don\u2019t waste your time with their Head of Compliance. His job isn\u2019t to help you - it\u2019s to make you give up and cover their wrongdoings. Even with clear evidence - photos of shoddy workmanship, videos of drafts blowing out a candle, proof of damage caused by their installers\u2014he ignored it. Instead, I got some legal nonsense like, \"Without Prejudice \u2013 matter resolved, and no further issues remain extant.\" Meanwhile, the drafts, damage, gaps, damp, and mold are still there.\r\n\r\nThis company doesn\u2019t stand by its work. They will fight harder to deny responsibility than to actually provide a decent product. Avoid First Home Improvements at all costs. They will overcharge you, install cheap rubbish, ignore your complaints, and laugh in your face when you try to fight back. I won\u2019t stop warning people about them."
