Name: First Home Improvements
Address: Station Rd Ind Est, Lenwade, Norwich, Norfolk
Rating: 3.83

“I don’t usually do this but I was so disgusted by the way I have recently been treated by First Home Improvement. I took a job as a canvasser knocking on doors. The original agreement was £150 base pay a week and £80 a lead. At first this sounds not too bad. I was expected to work 4 days a week minimum and did so, of course what you want is leads. But in truth you’ll only get leads if people are actually interested in getting some work done. No one wants a free quote. So it’s 50/50 if you get someone in, then 50/50 if they’re not busy, then another 50/50 if they want any work done. But the reason I’m writing this is after doing a four days 6-8 hours a day canvassing for them I was not even payed my base pay because‘I had not generated any leads’. I’m not in the best position hence taking such a difficult job for the less than minimum wage I was promised and then this wasn’t even paid. Utterly disgusted with them and I advise anyone not to work for them or get work done by them if this is how the treat their employees.”

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Posted 1 year ago

“we had a very lovely, but very chatty salesman. He took his time explaining all aspects of the company, including their history, and brought some example windows for us to see. He was polite with it, but quite pushy for the sale. He ended up not leaving our house until gone 10pm (when he arrived at 6pm!). The surveyor: came out 3 weeks later to confirm measurements. Did the job well and quick! The installation: this was booked for 19th/20th September. The first day was 1 guy who was specifically there to do our big patio doors. Polite, friendly and did the job well. Tidied up after himself too - brought his own hoover. Day 2 was 2 men to install the windows. Not such a great experience. Spoke badly about other staff members, left mess all in our garden which our dog found days later and was chewing, luckily we caught him in time. Also didn't bring their own hoover, asked to use ours to hoover up debris. When we then went to use it the next day, it was broken. After: When the window installers left, they told us we had to pay our balance in full the same day. Initially when we agreed to go ahead with purchasing the windows, we were told that we would have a month to make sure we were happy with the product before we had to pay. We contacted customer service to query it and she actioned it quickly and we had a call from the install manager, telling us we had been told wrong at the point of sale & that option was only for customers playing monthly. We also noticed that the windows didn't line up properly when closed, meaning a draft was still coming in. There was scuffs on one of the handles where it had obviously been dropped. And the patio handle doesn't work correctly - has to be yanked up super hard in order to lock the door. Not the high quality we were sold and disappointing when paying so much money. We contacted customer service again, who again passed the message onto install manager, who called the same day explaining he'd call back later the day with a date for them to come out. After 4 days of not hearing anything, we had to chase them again. When we finally got a return call to book in, we couldn't get an appointment for over a month's time. Once visited (on 26th October) to fix our issues reported, they were only actually able to change the handle that was installed scuffed/scratched and adjust a lock on the back patio doors. They were unable to fix any of the gaps we reported in the window hinges which are just constantly letting the cold in and not insulating the rooms in the slightest. This was the exact reason we got the windows replaced in the first place, so we feel we have paid over £11,000 to have windows fitted that are leaving us in the cold having to put the heating on just as much as before. Overall we feel that we were sold this super amazing product and it has definitely not lived up to the expectations.”

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Posted 1 year ago

“Absolutely scam!!!!!! Do not go for these people. Aggressive business sales that do not take no for an answer. Should have done research before allowing a quote to even happen because it was diabolical. 7,000 for a front door only to be dropped down to 1,000 ?!?!? Madness and lots of pressure to sign a deal there and then.”

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Posted 1 year ago

“We invited them round to give us a price for replacing four windows and two doors. We made it clear at the beginning that we wouldn't be signing anything and that we didn't want it done until early next year. The lady was polite enough, but the sales pitch was just so long winded and a hard sell. When we eventually after two hours arrived at the price, it was nearly £27k, over exaggerated and ridiculous for what we wanted. Numerous calls were then made to her boss (at which time I switched off), to see if anything can be done on the price. Miraculously, the price dropped from nearly £27k to £12K if we signed then and there. We really thought it was a scam and as we had already made it clear we would not be signing anything, the sales lady left. That was two hours of our life we will never get back. Then today we received a text from them offering a new price of £10k inc of VAT. Can you imagine if we had agreed to the first price how much over the top we would have paid, luckily we are not that stupid. Stick to companies you know, who will measure up, don't need to do a hard sell and will give you a quote to think about.”

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Posted 1 year ago

“Pressure sales tactic Got first Home improvements in to get a price for 6 windows and a front door. The salesman was polite and the product was good, the sales pitch was long but thorough. After over 2hrs we got to the price. An initial price is given to shock you (far more than the work should have been) and then they offer you massive discounts to get to a more sensible price, which would have been fine if we could compare with other quotes but the price is there and then only, take it or leave it in an attempt to pressurise you to commit. Once my wife and I explained we were not going to make a snap decision, the mood changed and the salesman was out the door. A complete waste of an evening and not a company I ever want to engage with if that is how they get business. Part of the promotion price is a discount on your quote if you agree to leave them a positive review, so now I don't believe any of the reviews from buyers!”

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Posted 1 year ago

“I echo the experiences of most others on here. 3 hours … 3 HOURS of my Saturday morning I’ll never get back. Quite frankly, a really high pressures sales situation to be put in, I got frustrated and upset. Be prepared to hear a long winded company background story and settle in with a tea. Cancel all your plans for the week … And to top it off, at the end, they provide you with an incredibly escalated quote, and then SLASH it by over 70% with discounts and offers that you can only take up for as long as the sales person stays. Maybe if they tell you that at the beginning of the three hours… you’d actually have some time to think about it…. Or better yet, don’t try fob off your customers with escalated prices and then try to ‘relieve’ them by thinking they’re getting a massive deal when the reality is you can get those reasonable prices first-time from other local suppliers. Genuinely one of the worst experiences of my life.”

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Posted 1 year ago

“We have just had First Home Improvements around to quote. Awful, high pressure sales tactics. Wanted both me and my partner, despite being told that we didn't want to do that. Spent an hour on pointless "about the company" sales drivel, including making phone calls and trying to wear us down to commit to something without having time to think. After an hour of wasting time, no measurements had been taken, no options had been discussed and no quotes had been produced. When my wife needed to deal with the children and needed to leave, the sale person wouldn't carry on, despite us saying that it is the way we prefer to work; one of us spends time getting quotes, then we both consider it later. Such awful high pressure sales makes me worry about vulnerable people being exploited by this company. Don't invite them in, they will waste your time.”

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Posted 1 year ago

“Dire Company; the service and attitude is appalling.”

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Posted 1 year ago

“Unfortunately, you can't give zero stars...! Guy came to our door (in Chelmsford) and we booked an appointment. He guarenteed that it isn't a pushy sale... Next day, a different guy comes round and he spends 2 hours with us. He tells us his entire life story, unbelievably arrogant, but don't think he has any clue that his patter sounds that way! We left him upstairs to measure a window in my son's room. The next day, my children were playing in the garden and some concrete from my son's window fell to the patio. Thankfully, no one was hurt, but extremely coincidental if you ask me, seeing as we hadn't had any problems with that before. My husband investigated and some concrete had been moved from above the window. He easily managed to reach it from the window if you sat on the windowsill. It was not like that the day before. The guy, Josh, was clearly trying to weaken it to try and get a sale out of us. If my children had been hit, they would be looking at a court case. I wouldn't trust Josh at all. A pushy salesman who has no idea what he is talking about and as far as I am concerned, he has also damaged my house. He also gave us a quote for our back windows, but couldn't give us one for just two of them. They clearly just wanted a big job and weren't interested in smaller jobs. If we got the windows done within 9 months, we got a better deal. He then gets onto his manager who suddenly offers us £1000 off if we go for that option rather than the 2 year option. But my question is, if they can do it for that price, why not offer it in the first place? How many people have been ripped off paying over the odds when they could have got it cheaper? They care more for profit than customers. Honestly, absolute charlatans. They expected us to give them an answer then and there even though we said that we'd need to look into where the money was coming from, but if we didn't then that offer wouldn't stand. We decide to go for thr 2 year option so we can think about it. I gave Josh my email and he never emailed the quote. So 2 hours of my life wasted, I 100% will not be using this company. If anyone from this company actually bothers to read this, I would ask that they remove my information for GDPR purposes please, seeing as they cannot be bothered to keep to their word and email a quote out.”

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Posted 1 year ago

“The most bizarre hour and and a half of hard sell waffle , absolute refusal to talk about price. Finance pushed very hard, after last request to talk about price failed had to ask him to leave and had to walk him out. Avoid at all costs especially if elderly or vulnerable. Not a nice company to deal with”

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Posted 1 year ago

“Lovely bunch of chaps, had a free quote then had the work done a year later. Very pleasant experience couldn’t be happier. Highly recommend”

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Posted 1 year ago

“Firstly we agree on a price then it was changed stating it was bigger . Then the job is still going after a year . I will be taking them to court this is . They are a terrible company . The sales rep promises so much to get you to sign the contract but then changes so much or no longer they n the company after the contract is signed”

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Posted 1 year ago

“Clowns lol”

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Posted 1 year ago

“This has to be the only page that truly reflects how bad this company are, 10 year guarantee but good luck getting anything replaced after 6 months. Fitting is terrible, product is way over priced and is the cheapest nastiest product on the market”

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Posted 1 year ago

“Disgusting people, they have working there, screaming,swearing ,shouting ,road, rage, cutting people up ,holding up traffic to get in arguments”

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Posted 1 year ago

“Disgusting people, they have working there, screaming,swearing ,shouting ,road, rage, cutting people up ,holding up traffic to get in arguments”

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Posted 1 year ago

“Company’s marketing strategy and communication is terrible. They host in your house until you do not buy the product. And when you want your deposit back, they keep calling you to stay with them when I clearly wanted to get my money back only. They do not response to emails despite I keep sending for confirmation. They call you instead and start shouting at you to stop sending emails. (1) when a customer do not want the product, do not force it on them; (2) when a customer want to get confirmation by email, please do so as people are busy and want proof of receipt; thanks”

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Posted 1 year ago

“Cowboy builders, absolute garbage. Disappointed all the way. Glass is poor quality, cheap, thin and wavy. Looks absolutely awful.”

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Posted 1 year ago

“Overpriced. Willing to drop original quote by 60pc to match others. Poor work done. Leaking seels. Would not fix problems. DO NOT RECOMMEND.”

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Posted 2 years ago

“I was contacted by an agent who cold called. He said that they were doing a "Green Allowance" promotion in the area and wondered if I would like a quote. He was polite and respectful. An appointment was made for a salesman to attend the next day. The salesman attended and submitted his "pitch" Overall it seemed that the materials were of very good quality and the "Green Allowance" was generated by the company selling the old windows for scrap and passing this back to the customer. The salesman was polite and respectful. So why the one star? When the quote was given, I told the salesman that it was far too expensive. He contacted his "manager" and immediately reduced it by around 20%. I thought "this sounds familiar" and sure enough after several other contacts with his "manager" the quote was reduced by a total of around 40%. On that basis I declined. When I consider that if I had accepted the first quote I would have paid roughly four times the "reasonable" price and even at the "highly discounted price" I would have paid well over the "reasonable" price. It may be that the company is very good and the materials excellent, but this tactic for selling is dubious at best and illegal at worst.”

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Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

First Home Improvements Reviews