Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers did not arrive”

Helpful Report

Posted 5 years ago

Hi Benita, thank you for your review. I'm sorry to hear that your order hasn't arrived as expected - I can see you have been in touch about this and the matter has been resolved. Best wishes, Dawid

Posted 5 years ago

“Ordered 3 sets of flowers for Valentine’s Day. All arrived a day late”

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Posted 5 years ago

Hi, I am really sorry to hear this, If you order with a free delivery, we cannot guarantee a same day delivery. 95% of of the time it arrives on the day, however on rare occasions some deliveries may arrive the next working day. My sincere apologies Kind regards Michelle

Posted 5 years ago

“the box was damaged one of the flowers was broken and there was no chocolates”

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Posted 5 years ago

Thank you for taking my call, and allowing me to resolve this for you. Again our sincere apologies With kind regards Michelle

Posted 5 years ago

“Valentines flowers did not turn up until 15th!! Then not particularly fresh when arrived! Wouldn’t bother again!!”

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Posted 5 years ago

Hi Andrew - thank you for your review. Our free postal delivery isn't always guaranteed to arrive on the selected date - this is in line with the information given at checkout where you are given the option to select courier delivery to guarantee your delivery date. Hope this helps. Best wishes, Dawid

Posted 5 years ago

“The roses were tiny, didn't last till the end of the day! 2 out of the 3 bunches ordered were delivered 2 days early.”

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Posted 5 years ago

I'm sorry to hear this, Brooke. I can confirm that I have sent you an email in relation to your review. Best wishes, Luke

Posted 5 years ago

“The flowers were in very poor condition and not value for money.”

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Posted 5 years ago

I'm sorry to hear that you were not pleased with the delivery. I can confirm that an email has been sent to you in response to this. Best wishes, Luke.

Posted 5 years ago

“Asked for the delivery to be cancelled 5 days before delivery , operative advised wouldn't be a problem , got no confirmation email so had to call next day , where was advised will take 48 hours and will get a call back to confirm refund on order after 72 hours no call, so I called and was advised order had been cancelled and money will be in account in 3-4 working days , however the flowers were delivered the following day ?!”

Helpful Report

Posted 5 years ago

HI there, thank you for your review. I see we have been in contact with you about this. Best wishes, Sophie

Posted 5 years ago

“A Rose was broken when it came and the bag at the bottom had split so the jel was coming out. Never buy from here again”

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Posted 5 years ago

I'm very sorry to hear this, Charlie. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke

Posted 5 years ago

“Third time buying from flying flowers and second time disappointed, had these delivered to my partner for valentines, couldn’t believe how poor and pathetic they looked, nothing like as shown online, very poor value for money. Last time for me, I’ll Buy from M&S in future!”

Helpful Report

Posted 5 years ago

Hi Colin, Thank you for your review. This is really disappointing to hear. I have sent you an email in regards to this. Best wishes Sue

Posted 5 years ago

“Didn’t receive any chocolates”

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Posted 5 years ago

Hi Geoff, thank you for your review. It is appreciated. Kind regards, Sophie

Posted 5 years ago

“Ordered flowers on Friday morning for a friend as a surprise, to be delivered by post on Saturday. Not received a text from her so assume she hasn't received them. Rang Flying Flowers to see if they can track, only to be told as its by post they can't, and there is a 2 day window. This not mentioned on the website that I could see, so they could be half dead by the time they arrive. Very disappointed with the service and will be using a local florist in the future.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your feedback, this is much appreciated. I am sorry for your dissapointment on this occasion. Our website does state :- "FREE Delivery" We'll deliver this gift for FREE by Royal Mail - in our experience, 95% of postal deliveries will arrive on your chosen date, however on rare occasions some deliveries may arrive on the next working day. "Courier Delivery" Upgrade to our Guaranteed Delivery service and DPD will deliver your gift between 8am – 8pm on your chosen day. Get peace of mind with tracking options, courier updates, and a one hour window for delivery. Once again thank you for your comments. Regards Sue

Posted 5 years ago

“Bought my wife a bunch of flowers for valentines they turned up looking tired and half dead, they been in water for 48 hours now and still look tired. Not worth the money could have got twice as much from Morrison’s won’t make that mistake again.”

Helpful Report

Posted 5 years ago

Hi Paul, Please could you email a brief description along with your order number and billing address to quality.assurance@interflora.co.uk so we can look into this for you. Regards Sue

Posted 5 years ago

“Worst flower I have ever bought. Such a disappointment. I will never buy again.”

Helpful Report

Posted 5 years ago

Hi there, this is disappointing to hear. If you would like me to look into this further for you please email a brief description with your order number and billing address to customerservices@flyingflowers.co.uk. Thanks Sophie

Posted 5 years ago

“I ordered 60 pound worth of flowers and chocolates and teddy and mini bottle of prosseco I never received any of the chocolates and the flowers haven't even lasted a week they have died already and had to throw them away already so I'm very disappointed and won't be ordering from here again.”

Helpful Report

Posted 5 years ago

Hi Matthew, this really sounds disappointing. I have looked into your order and sent you a further email with our apologies. Best wishes, Dawid

Posted 5 years ago

“Flowers in a terrible state, had a refund.”

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Posted 5 years ago

Dear Anonymous, thank you for your review, I am sorry to hear this. I am pleased we were able to resolve this. Kind regards Valerie

Posted 5 years ago

“Website states "order up to 6pm for free next day delivery" ..... I ordered on Friday before 6pm and flowers only delivered on the Tuesday! Were the flowers in the box since the Friday .... Very poor service. Contacted Flying Flowers who gave very indifferent reply. Such a waste of my money as receipient left delivery address on the Sunday ... So will eventually get dead flowers !”

Helpful Report

Posted 5 years ago

Dear Anonymous, I am sorry to hear this, but I can see you have contacted us directly and this has now been resolved. Kind regards Valerie

Posted 5 years ago

“Sent half and order ,the last two orders where wrong !!”

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Posted 5 years ago

“Unfortunately flowers delivered to wrong address. To be fair flying flowers dealt with it but spoilt the get well surprise as delivery not smooth and I was helpless as lived miles away”

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Posted 5 years ago

Hi Elizabeth, thank you for your feedback, we appreciate it. Best wishes, Sophie

Posted 5 years ago

“Ordered flowers for a 70th birthday, 3 in the bunch arrived dead, probably delivered by carrier pigeon, my advice would be to keep well clear from flyingflowers.”

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Posted 5 years ago

Hi Lawrence, sorry to hear this. I do see that we have been in contact with you in regards to this. Best wishes, Sophie

Posted 5 years ago

“I sent a message and a photo about my order on 28/1. Unfortunately the bulbs were all damaged along with the message card which was also damaged. It was a gift so I was disappointed that it didn’t arrive in good order. The recipient was understanding but it did spoil the thought. Her comment wast that the packaging wasn’t robust enough and it had not travelled well and despite the message on the outside to keep upright that didn’t seem to have been the case. Regards”

Helpful Report

Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews