Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent thanks”

Helpful Report

Posted 5 years ago

Thank you for your review, Anne. Best wishes, Luke

Posted 5 years ago

“They Turned up Dead but I spoke to customer service and they are sending some more so we will see how these are. but at the moment very poor flowers but good service.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for leaving us your feedback. I have sent you an email as I would like to speak to you regarding this. Best wishes Sue

Posted 5 years ago

“Gives me an excellent service and hopefully with good fresh flowers. As I don’t receive them I can’t express an opinion.”

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Posted 5 years ago

Thank you for your feedback. Have a great day. Best wishes, Luke.

Posted 5 years ago

“one of the worst experiences, ordered expecting a next day service *AS ADVERTISED* all over the website, 2 days no delivery and was told to next time read the small print regarding the 95% chance of delivery, instead of refunds i have been told to give it another day or two then call back for a potential resolution. not good enough at all.”

Helpful Report

Posted 5 years ago

Good morning, thank you for your review, we appreciate it and I can see that a resolution was reached with you. Best wishes, Sophie

Posted 5 years ago

“So disappointing, I ordered flowers and a card for my friend’s birthday a week in advance using their free Royal Mail delivery. The flowers were a day late and the card (£2.99 extra) simply replicated the message already inside. I won’t be using them again or recommending them”

Helpful Report

Posted 5 years ago

Hi there, thank you for your review. I can see that we have been in contact with you in regards to this. Many thanks, Sophie

Posted 5 years ago

“The bunch supplied was very scant and poor l was very disappinted as this was a gift to my daughter for her 1st anniversary. I have a photo which shows its rubbish.”

Helpful Report

Posted 5 years ago

I'm sorry to hear this, Gillian. I can confirm that an email has been sent to you regarding this. Best wishes, Luke.

Posted 5 years ago

“Not happy with my order and they never got back to me when I complained. Ordered flowers and asked them to leave with a neighbor the left them in front of house. The box was squished. When I opens the box some of the flower heads where not attached and leaves had fallen of. The flowers looked nothing like the photo when in vase it looked empty and gappy could of bought a better bunch at my local shop”

Helpful Report

Posted 5 years ago

I'm very sorry to hear this. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke.

Posted 5 years ago

“Very disappointing. Small bunch of flowers that looked nothing like the picture. I would not recommend and will not be ordering again.”

Helpful Report

Posted 5 years ago

“VERY DISAPPOINTED. I won’t be using again. I asked to be delivered on my niece’s birthday 6th Jan as she was at home that day. They had been delivered the next day and she found them on return from work. Flowers look as tho they are dying one head was already off one of the roses.The petals are falling off the others. Would prefer a refund.”

Helpful Report

Posted 5 years ago

This is disappointing to hear, Wilma. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke.

Posted 5 years ago

“I did not get what I ordered and despite several emails no replacement as was promised. They should not offer what they cannot deliver.”

Helpful Report

Posted 5 years ago

This is very disappointing to hear, Alan. I was pleased to see that you have been in contact with us and a resolution reached. Best wishes, Luke

Posted 5 years ago

“See review already submitted. Flowers of poor quality and short loved. Request to replace refused and complaint of hand.”

Helpful Report

Posted 5 years ago

Dear Roger, I am sorry to hear this, and can confirm I have sent you an email with my apologies. Kind regards Valerie

Posted 5 years ago

“Surprise £18.99 Christmas Carnival flowers arrived for 2 roses, 2 tulips and 2 stems of some other small flowers some of which had heads fallen off, and one gold sprayed stem of leaves. Contacted Flying Flowers as embarrassed as friend paid good money they said they out source their orders - I suggested they use secret shoppers so they can see what is being sent out under their name. They sent a different bunch of flowers which were fine. Photos taken of the original flowers by friends who were also horrified and have said they will be reporting these flowers to Trading Standards. Emailed Flying Flowers on the 13.12.2019 to date no reply. It is a shame as Flying Flowers used to have a good name.”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear of the service you have received. If you would like me to look into this further for you please email a brief description with your order number and billing address to customerservices@flyingflowers.co.uk. Thanks Stacey

Posted 5 years ago

“Appalling - flowers never arrived and am seeking compensation.”

Helpful Report

Posted 5 years ago

Hi Niels, Thank you for taking my call earlier. I am pleased the flowers were infact delivered. Regards Sue

Posted 5 years ago

“the flowers were never delivered the florist said she rang me to say the recipient was out but i did not get a call and no attempt was made to leave with a neighbour rubbish service”

Helpful Report

Posted 5 years ago

Hi Trevor, Thank you for leaving us your feedback. I have sent you an email as I would like to help you with this matter. Best wishes Sue

Posted 5 years ago

“disappointed with the Flowers that I received yesterday it was my first purchase from Flying flowers and thought that they would be a special display for the Christmas time. The Roses were not good and the overall health of the other flowers looked like a week old. This morning the Roses were dropping their leaves and the Chrysanthemums are not looking good. I must say the after paying £33.00 for them I would have expected better, I dint think that they are going to make Christmas Day. Really dissatisfied. I should have gone to Aldi where at least there flowers are at a fair price and there last a couple of weeks.”

Helpful Report

Posted 5 years ago

Hi Roger, Thank you for your review. Really sorry to hear of your disappointment. I can see from your order we have resolved these issues for you. Regards Sue

Posted 5 years ago

“Having ordered Flowers which arrived on said date but a gift of Prosecco and chocolates Which didn't arrive, I have to say useless and pointless Email that I received from Flying Flowers saying how Sorry they were which was not good enough I did get promised a full refund of the gift which I would have expected any way they offered no compensation other then a voucher of 15% of my next order which will not be happening as I feel I have been treated appealing by Flying Flowers.”

Helpful Report

Posted 5 years ago

Hi Michaela, Thank you for your review. This is really disappointing to hear. I can see that we have resolved this with you and been in contact via email. Best wishes Sue

Posted 5 years ago

“Incorrect flowers sent. Plants ordered”

Helpful Report

Posted 5 years ago

Hi Yvonne, this is disappointing to hear. I have sent you an email with my apologies. Kind regards Stacey

Posted 5 years ago

“I have used this company for several years. The service and ease of ordering is excellent, however having seen one of the received deliveries this weekend I am more than a little disappointed with the sorry state of the bouquet, not good value at all. These flowers were ordered as Christmas presents for elderly friends, they were pitiful.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. I've looked into your order and sent you a further email. Best wishes, Dawid

Posted 5 years ago

“Nothing showed up, it’s now four days overdue. I get no reply from customer service and even the customer help line isn’t working. Never ever again from these people. They do not deserve to be in business. no wonder the name got changed, was interflora rubbish as well”

Helpful Report

Posted 5 years ago

Hello Tim, thank you for your review. I can see that one of my colleagues has replied to your recent email earlier this afternoon. If you require any further help then please let us know. Best wishes, Dawid

Posted 5 years ago

“Terrible! Worse delivery service ever! Didn't arrive on the day of choosing!!”

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Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews