Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

Write Your review

Tell us how Flying Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were not delivered on the date requested.”

Helpful Report

Posted 5 years ago

Hi Jit, Our free postal delivery option has a 2 working day window. This is explained on our web site when placing the order. Best wishes Stacey

Posted 5 years ago

“Bit disappointed with the bunch of flowers. Alstroemerias were floppy and only one rose.”

Helpful Report

Posted 5 years ago

Hi Lynne, I am sorry to hear you were disappointed. Thanks for taking the time to leave us a review. Kind regards, Liam.

Posted 5 years ago

“dissapointed”

Helpful Report

Posted 5 years ago

Hi Margaret, sorry to hear you are disappointed. Thanks for taking the time to leave us your review. Best wishes Stacey

Posted 5 years ago

“Not wonderfully happy to be honest! Whilst I appreciate that in the current circumstances it may be more difficult to obtain certain flowers, I would have thought that you would do your best to obtain like for like ! The flowers that arrived were missing both the Pistache and the Wax flowers, I cant be certain that they were missing others as the photo I was sent is not all that clear. A spray of gypsophila had been substituted for the wax flower and a large quantity of much bigger green leaves which looked they had been used as padding instead of the smaller more delicate pistache. Both of these are much cheaper than the original intended flowers and looked it. I have never had cause to complain about your service before but there is always a first time. Happy to send you the photo of the bouquet received by my friend !”

Helpful Report

Posted 5 years ago

Hi Amanda, this is not the service we aim to provide. Thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve in the future. Best wishes Stacey

Posted 5 years ago

“For what I spend on the flower is was a small bunch . Disappointed .”

Helpful Report

Posted 5 years ago

Hi Leanne, I'm sorry to hear you were disappointed. Thanks for taking the time to leave us a review. Kind Regard, Liam

Posted 5 years ago

“Very disappointed as the flowers did not come on the day I requested them to come”

Helpful Report

Posted 5 years ago

Dear L Shaw, thank you for your feedback. I can see that you have been in touch with our care team about this, kind regards Marie

Posted 5 years ago

“I have sent four bouquets to family / friends since March. 1.The flowers for Mrs Barry following her husband and within 8 days her mother's deaths arrived dead. These you replaced but it was a very upsetting experience. 2. The flowers for my niece Ms. Sally Probett were fine and she was very pleased with them. 3. The flowers for Mrs M. Box arrived late, with broken stems, and the gel went all over her work surface. 4. The sunflowers for Mr. & Mrs Rubery were lovely. Only 50% success!”

Helpful Report

Posted 5 years ago

Hi Margaret, this is not the service we aim to provide. I am pleased to hear our care team were able to help. Kind regards Stacey

Posted 5 years ago

“Flowers were not in great condition when the arrived”

Helpful Report

Posted 5 years ago

This is very disappointing to hear. I can confirm, that an email has been sent to you in response to this. Many thanks

Posted 5 years ago

“Unfortunately flowers arrived 2 days late and wilted within another 2 days. They looked nice initially, but not the gift I was hoping for.”

Helpful Report

Posted 5 years ago

Thank you for completing a review.This is very disappointing to hear. I can confirm, that I will email you with regards to this.kind regards Pippa

Posted 5 years ago

“Friends sent flowers as a 20th wedding anniversary gift. They arrived a day late and in poor condition. Our friends were surprised to hear when the flowers turned up. We didn't tell them that they were not in good condition as we didn't want to upset them. Only one rose fully opened and various other flowers were damaged by water and gel or broken. Although some of the more hardy flowers perked up I feel that more should have lasted longer than 4 days in a cool room! I would not recommend.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review and feedback. I'm very sorry to hear that you were unhappy with your gift. I would appreciate if you could contact us on customerservices@flyingflowers.co.uk so that we may put this right. Best wishes, Dawid

Posted 5 years ago

“Not impressed.Flowers were o k but delivered 2 days late apparently. I shall not order from you again even though u delivered another order on time three days before.”

Helpful Report

Posted 5 years ago

Hi David, Thank you for taking the time to leave a review. Sorry for any disappointment caused on this occasion. Kind regards, Clare

Posted 5 years ago

“Email confirmed that delivery would be made on the date I requested which should have been Thursday 18th June. The flowers were not delivered until Saturday 20th which was very disappointing. I realise these are difficult times but the flowers delivered seemed short of the photo on the website. Sorry to complain but previously have found the service to have been 5 stars.”

Helpful Report

Posted 5 years ago

Hi Janet, sorry to hear this. Thanks for taking the time to leave us your review. Best wishes Stacey

Posted 5 years ago

“Didn’t arrive. Quibbled over the refund but did oblige eventually. Can’t recommend.”

Helpful Report

Posted 5 years ago

Thank you for your feedback James, I am pleased we managed to resolve this for you. Kind regards Valerie

Posted 5 years ago

“I have ordered a bunch of roses and what I have received was very different from the picture so I was a bit disappointed. The Flowers were nice but not what I have ordered.”

Helpful Report

Posted 5 years ago

I am sorry to hear you received the incorrect bouquet Giovann. I can confirm I have sent you an email with my apologies, best wishes Valerie

Posted 5 years ago

“We have always used Flying Flowers and found them to be a most reliable company. The flowers are always beautiful and turn up on the date required.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave us a review. As you have only scored us two stars please contact us via customerservices@flyingflowers.co.uk to advise us if there were any issues with your order. Kind regards, Clare

Posted 5 years ago

“This review is based purely on the more than poor response I had to an email that hadn’t even been read and it wasn’t a long email I sentnat that. I do hope Conor Sealey Customer Care at Flying Flowers takes a little more time to read customers emails before firing off reply’s that have not answered the senders original email. I will not be using Flying Flowers again as they only lasted five days and not seven. I should have gone to M&S.”

Helpful Report

Posted 5 years ago

Hi Jules, Thank you for taking the time to leave us a review. I am very sorry to hear this. I have sent you a separate email. Kind regards, Clare

Posted 5 years ago

“Ordered 2 bouquets (after being told the date chosen was acceptable) and only 1 was delivered. Emailed FF only to be told that they were not delivered "due to technical issues"!!!! If they weren't going to be deliverable on that day....why initially say they would be? Because of Covid-19 I wasn't able to fly over to see my sisters so the flowers were to arrive on the day I was meant to arrive.......😢”

Helpful Report

Posted 5 years ago

Hi Avril, this is disappointing to hear. We appreciate you sending us your feedback. Best wishes, Sophie

Posted 5 years ago

“I ordered some flowers was delived ok but the quality of the flowers were poor they look wilted and my friend didnt have them long”

Helpful Report

Posted 5 years ago

Hi Estelle, this is disappointing to hear. Thank you for sending us your review. Best wishes, Sophie

Posted 5 years ago

“The flowers arrived two days late by Royal Mail, and several stems were broken, and they all looked in a sorry state. I thought they were being delivered by courier as we paid an extra £6 for it. We wanted the larger box of chocolates but the site would not allow us to click on it.”

Helpful Report

Posted 5 years ago

This is disappointing to hear Dennis. We appreciate you sending in your review. Best wishes, Sophie

Posted 5 years ago

“Several broken buds, all flowers well past their sell by date!”

Helpful Report

Posted 5 years ago

Good afternoon, thank you for your review. I do see that we have been in contact with you via email. Kind regards, Sophie

Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews