Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,730 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,730 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I was disappointed with the quality of flowers and the way they were packed in a box. The flowers did not look like the ones pictured on your website.. Additionally, you have an option to pick a date for free delivery but the flowers were not delivered on that date... I am happy with the online chat customer service, how friendly and responsive the person was.”

Helpful Report

Posted 4 years ago

Hi Katarzyna, Thank you for your review, your comments are much appreciated. I am pleased our live chat was helpful. Regards Sue

Posted 4 years ago

“Another disappointing bouquet from Flying Flowers. The bouquet did arrive on time but was not as described & looked nothing like the photo. The roses, freesias, carnations & lilies were there but not in the numbers as stated. both the wax flowers & pistache were missing & had been replaced by a couple of sprigs go white gypsophila . I appreciate that supplies may be difficult during the Corona crisis but why not tell this when I placed the order so that I could arrange something that was in stock. During lockdown customers have no option than to buy online & I expect to get what is promised”

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Posted 4 years ago

Hi Susan, Thank you for you review. I have sent you an email with regards to this. Sue

Posted 4 years ago

“I was very disappointed with the flowers because the flowers looked smaller than the pictures. Also, roses looked wilted. Delivery was very efficient and I was able to track the delivery”

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Posted 4 years ago

Hi there, we appreciate your review. Kind regards, Sophie

Posted 4 years ago

“Unfortunately the arrangement I ordered for my 85 year old friend for her birthday didn’t arrive on the day I had requested. It was delivered a day late. I was very disappointed as I’ve been ordering flowers from Flying Flowers for over 20 years and have always been very pleased with their service.”

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Posted 4 years ago

I'm sorry to hear this. I am pleased to see that we have since been in contact and advised further on this for you. Best wishes, Luke

Posted 4 years ago

“Very disappointed, the Fresias did not come out but all just died. And not at all happy with the carnations. The order arrived a day late. So just a complete waste of money.”

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Posted 4 years ago

Hi William, Thanks for taking the time to leave us your review. Kind regards, Sophie

Posted 4 years ago

“Flowers that were delivered did not meet expectations and did not represent the selling photograph. Several types of flowers missing. Lovely fresh quality of those received but lesser value than paid.”

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Posted 4 years ago

Hi there, thank you for your review. I see we have been in contact with you via email. Kind regards, Sophie

Posted 4 years ago

“My flowers arrived damaged lasted for 2 days.”

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Posted 4 years ago

We appreciate your feedback, thank you and kind regards, Sophie

Posted 4 years ago

“Flowers did not arrive on the day they were supposed to arrive”

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Posted 4 years ago

Thanks for your review Graham. Best wishes, Sophie

Posted 4 years ago

“poor quality flowers although i did have my money refunded”

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Posted 4 years ago

Hi David, thank you for your review. Kind regards, Sophie

Posted 4 years ago

“Wrong flowers delivered plus 2 days late and damaged so not happy although recieved refund would still have liked areplacement sent to our friends for their anniversary as a gesture”

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Posted 4 years ago

We appreciate your review Angela. Thank you and best wishes, Sophie

Posted 4 years ago

“1. My friend said that some pink flowers were missed. 2. The ordered delivery was not actually the same day that I expected.”

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Posted 4 years ago

Hi there, thank you for leaving us your review. Best wishes, Sophie

Posted 4 years ago

“Bouquet that was delivered looked nowhere near as good as photo. Very disappointed”

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Posted 4 years ago

Hi there, thank you for your review. Best wishes, Sophie

Posted 4 years ago

“Flowers were very good but delivered the wrong date and no reply to our E-mail when we notified you of wrong delivery having paid extra for the correct day delivery.”

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Posted 5 years ago

Hi Brian, Thank you for taking the time to leave us a review. I can see we have been in touch to resolve this for you. Kind regards, Clare

Posted 4 years ago

“I ordered next day postal delivery late on Thursday evening, didnt arrive on Friday for my friend's birthday, i emailed and was told that I had missed the cut off time for next day delivery - fair enough. But they did not arrive on Saturday or Monday. Cannot call due to Coronavirus?? Surely working from home entails answering the phone. I have emailed customer care but not had reply yet. My friends birthday was Friday so its a bit useless if they arrive any later now. I would just like a refund. Just for the record i have been happy with previous orders and would still order again.”

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Posted 5 years ago

“Did not arrive on time quality poor. Usually very good service very disappointed with this order. Especially in this difficult time wanted to put a smile with flowers.”

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Posted 5 years ago

Hi Heather, sorry to hear you were disappointed. I can see that you have been in touch with our care team who have replied to your email with our apologies. Kind regards Stacey

Posted 5 years ago

“I asked for my flower order to be delivered on Saturday 23rd but they were not delviered then. As its bank holiday today there will be no delivery. I will ask the recipient, when she gets them, in what condition the flowers arrived.”

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Posted 5 years ago

Hi Sheila, thank you for your review. Our free postal delivery isn't always guaranteed to arrive on your chosen day, and may arrive until the following working day. If you require any help regarding your order then please get in touch with us via email at customerservices@flyingflowers.co.uk

Posted 5 years ago

“Hampers arrived on time, flowers one (1) day late. Not in good condition, I could buy a better bouquet in Lidl’s/Tesco. Very disappointed with them. They have failed to answer my e-mails. Would not use Flying Flowers again.”

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Posted 5 years ago

Hi Richard, sorry to hear this. I can see that my colleague emailed you around 18:09 on the 22nd May. Kind regards Stacey

Posted 5 years ago

“I needed to change the date of my order, I went for site to site going round in cercals, no one responded to my email or when I tried to call on the phone, I realized these are exceptional cercamstances, but it could be really easily solved.”

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Posted 5 years ago

Hi Robert, sorry to hear of the experience you had. Thanks for taking the time to leave us your feedback. kind regards Stacey

Posted 5 years ago

“Unfortunately the flowers were damaged en route, and although I was given a 20% discount code, it would not accept it when I tried to re-order. I therefore used another company successfully.”

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Posted 5 years ago

Hi, thanks for taking the time to leave us your review. Kind regards Stacey

Posted 5 years ago

“Very disappointed with one of my orders, order no. 10003529206 as most of the flowers were dead, have tried emailing them but at the moment I have not received a reply.”

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Posted 5 years ago

Hi Nicky, I am sorry to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,730 reviews