Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,732 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,732 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers ordered 6 May for delivery 13 May for a 25th wedding anniversary did not arrive until the day after. Very disappointed and annoyed. I sent three e.mails to you only two replies. 1st on 13/5 at 10.10 reply 16.33. 2nd on 13/5 at 21.06 reply 14/5 at 15.48. 3rd on 14/5 still waiting for a reply. The two replies I did get were very unsatisfactory.”

Helpful Report

Posted 5 years ago

Hi Jennifer, I am sorry to hear you are unhappy with our service. Our free postal deliveries have a 2 day window for delivery, this is advised on our website. Kind regards Stacey

Posted 5 years ago

“Order never arrived”

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Posted 5 years ago

Hi Janice, I am sorry to hear this. I can see that my colleague has replied to your email with our apologies. Kind regards Stacey

Posted 5 years ago

“Poor quality in bouquet. Orders arrived different days and ruined surprise. Would not use again”

Helpful Report

Posted 5 years ago

Hi Christine, I am sorry to hear this. I have sent you an email with my apologies. kind regards Stacey

Posted 5 years ago

“My friends flowers haven't arrived very upset as I ordered them for her 50th on the 12th may and it is 15th and they still haven't arrived I have sent email which haven't been answered”

Helpful Report

Posted 5 years ago

Hi Nicky, sorry to to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 5 years ago

“Ordered flowers for my 25th Wedding Anniversary and one bunch arrived 3 days late & try to pass blame on Royal Mail. Simple use a courier and don’t offer free Royal Mail service”

Helpful Report

Posted 5 years ago

Hi Paul, sorry to hear you were disappointed. thanks for taking the time to leave us your review. Kind regards Stacey

Posted 5 years ago

“I ordered a bowl of small roses received something completely different Not happy”

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Posted 5 years ago

Hi Richard, sorry to hear this. I can see that my colleague has replied to your email with our apologies. Kind regards Stacey

Posted 5 years ago

“Sorry no not happy this time”

Helpful Report

Posted 5 years ago

Hi, sorry to hear you are not happy. I can see that my colleague has replied to your email with our apologies. Kind regards Stacey

Posted 5 years ago

“Not good, flowers not delivered although delivery confirmation email received!”

Helpful Report

Posted 5 years ago

Hi, sorry to hear this. i can see that our care team have replied to your emails with our apologies. Kind regards Stacey

Posted 5 years ago

“Friend very disappointed with her flowers, limp and dried out. I am a regular user. Flowers should have been delivered on Tuesday, only delivered today. I am not happy this time.”

Helpful Report

Posted 5 years ago

Hi Patricia, I am sorry to hear this. i can see that my colleague has replied to your email with our apologies. Kind regards Stacey

Posted 5 years ago

“It was a shame but the flowers recieved were not up to your usual standard, but having made contact with you have had my money refunded.”

Helpful Report

Posted 5 years ago

Hi Paul, sorry to hear this. I am pleased my colleagues were able to help. Kind regards Stacey

Posted 5 years ago

“Awful. Payed for delivery slot on my mother’s birthday just for it to be a day late and the flowers to be very disappointing. Definitely not £23 worth of flowers arrived!”

Helpful Report

Posted 5 years ago

Hi, sorry to hear you were disappointed. Thanks for taking the time to leave us your feedback. Kind regards Stacey

Posted 5 years ago

“Flowers were nearly dead on arrival”

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Posted 5 years ago

This is very disappointing to hear, Jackie. I am pleased to see that you have been in contact with us and a resolution reached for you. Best wishes, Luke

Posted 5 years ago

“Jestem bardzo niezadowolona. Kwiaty nie wyglądały tak jak na zdjęciu.Mal ilość zupełnie inny kolor. Brzydkie.Zamowilam wiązankę dla córki na urodziny i było mi wstyd nie polecam!!!!!!!!!”

Helpful Report

Posted 5 years ago

I am very sorry to hear this, Agata. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke

Posted 5 years ago

“So disappointed in the flowers. Already had E Mail addressing the situation. Very very disappointed!! (for the recipient)”

Helpful Report

Posted 5 years ago

I'm sorry to hear this, Jayne. I am pleased to see that you have been in contact and a resolution reached for you. Best wishes, Luke

Posted 5 years ago

“Arrived two days late Quite honestly pathetic Only a third of what the on line brochure showed”

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Posted 5 years ago

“They arrived on time and they We’re beautiful .”

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Posted 5 years ago

“When arrived two rose heads were off flowers droopy it was to be a special birthday present for my daughter in law who is a district nurse nhs I’ve had to reorder another flower delivery from another company”

Helpful Report

Posted 5 years ago

Hi Carol, this is not the service we aim to provide. I have sent you an email with my apologies. Kind regards Stacey

Posted 5 years ago

“Very disappointed in the bouquet of flowers that where delivered to my Mother. They arrived on the day arrange, which in the present time is very good. However the flowers in the sunflower Beauty bouquet which cost £25.99 where not so good. In the bouquet one of the roses was dead and mildewed, and a lot of the other flowers had yellowing leaves. They where delivered on Saturday 2nd may and by Tuesday 5th May they where all dead except for the two sunflowers which didn't last till the end of the week. They did not cheer my Mother up as intended, but upset her about the money I wasted. I will not be using flying flowers again or recommend them to anyone.”

Helpful Report

Posted 5 years ago

Hi Tracy, thank you for your review. I'm sorry to hear that you were unhappy with your order. I can see you have been in touch directly with us and the matter has been resolved. Best wishes, Dawid

Posted 5 years ago

“Very disappointed with the bouquet I ordered for my daughter in laws 30th birthday. Paid £53.00 in total and can honestly say I wish I had picked up the £20 bouquet in marks and Spencer’s as the bouquet was sparse. My son paid the same amount for a bouquet and it was far superior. I was honesty shocked when she showed me it.”

Helpful Report

Posted 5 years ago

This is very disappointing to hear, Lorraine. Please can you email customerservices@flyingflowers.co.uk with your order number and recipients details and we will be happy to look into this for you. Best wishes, Luke

Posted 5 years ago

“Flowers were dead as soon as they got to MY friends they were ment to cheer her up they did not i got a full refund and its a good job i did”

Helpful Report

Posted 5 years ago

I'm very sorry to hear this, Wendy. I am pleased to see that a resolution was reached for you. Best wishes, Luke

Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,732 reviews