Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

Write Your review

Tell us how Flying Flowers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orange Sorbet Letterbox - roses and astroemenia not in bud, fully open. 1 tiny piece of gysophila. Very disappointed.”

Helpful Report

Posted 5 years ago

“They arrived a day late and were dead . Their response was they could not guarantee delivery through the post and that was in the small print . They should not offer free delivery and absolve themselves of responsibility because they use a third party to deliver. Not happy. Very disappointed . They have since offered my money back but that does not compensate for the disappointment of the recipient. It spoiled her birthday surprise .”

Helpful Report

Posted 5 years ago

Hi Pat, Thanks for your review. I am so sorry you were unhappy with the flowers recently that have been delivered. I think there has been a misunderstanding here. We cannot guarantee a specific day of the delivery, the window is 2 days on free delivery flowers. We do however hope they are delivered as expected and if they are not then we will always resolve this with the customer. We would like to think that all our flowers put a smile on the recipients face and are a lovely surprise. Regards Sue

Posted 5 years ago

“Excellent. Been told by relatives that flowers arrived and look lovely.”

Helpful Report

Posted 5 years ago

Thank you very much for your review. I'm pleased to hear that your relatives are pleased with their flowers. I can't help but notice that your review does not match your star rating though and would be very appreciative if you were able to update this for us. Many thanks, Luke.

Posted 5 years ago

“Very disappointed with your service. As my order did not arrive on time for my sister birthday. Witch I ordered on the 4th of may. .to be there for the 6th of may. So I would appreciate a.refund. also will not use this service ever again.”

Helpful Report

Posted 5 years ago

Hi Dennis, Thank you for your review. I am really sorry your gift was not delivered to your recipient on time. I have sent you an email with regards to this. Best Wishes Sue

Posted 5 years ago

“Still waiting for delivery. Ordered flowers on the 26th April for delivery on my mother's birthday on the 6th May on behalf of my grandmother who buys her flowers every year but cannot currently leave her home due to the pandemic. Her birthday was on Wednesday - flowers did not arrive. I contacted flying flowers who said 5% of orders dont arrive on the day requested and will arrive the day after. They did not arrive the day after either. Now it is bank holiday friday, tomorrow and sunday royal mail arent delivering. If my mother receives the flowers on Monday then they will have been in the box since Wednesday. Have emailed and just keep getting impersonal replies telling me to wait longer for my delivery. Have used flying flowers several times in the past and had a good service - will not be using them again after this.”

Helpful Report

Posted 5 years ago

“The flowers were due on Saturday. The recipient was self isolating and did not answer the door expecting the flowers to be left at the door as all packages are being left at the door during this challenging time. However the flowers were taken away and a card was left saying the flowers would be delivered on Tuesday. When the flowers were eventually delivered they were not worth having as there was not enough water for five days. Flying Flowers apologised immediately and refunded my money. However there was disappointment at not receiving the flowers on the right date. A serious error occurred here which is being looked into by Flying Flowers. I have used them in the past and they have been excellent with beautiful flowers in perfect condition and will use them again.”

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for your review and your continued support. I am sorry that on this occasion things didn't go as well as they should. I am glad we sorted it out for you. Regards Sue

Posted 5 years ago

“The flowers were hugely disappointing5 pink roses and some statis not very fresh bent was an important birthday”

Helpful Report

Posted 5 years ago

This is very disappointing to hear. If you could please email customerservices@flyingflowers.co.uk with your order number and delivery address we will look into this for you. Best wishes, Luke

Posted 5 years ago

“Late dead bent and squashed”

Helpful Report

Posted 5 years ago

Very sorry to hear this, If you would like us to investigate this, please contact us, You can email us on: Quality.Assurance@interflora.co.uk, Or you can contact us via our Live Chat Team Kind regards Michelle

Posted 5 years ago

“Flower nothing like the picture, could buy these in a supermarket for a lot less money. These are for my mum’s funeral..... awful .... Will never recommend or use again. Wish had read reviews first”

Helpful Report

Posted 5 years ago

I am so very sorry to hear this, If you would like us to investigate this, please contact us, You can email us on: Quality.Assurance@interflora.co.uk, Or Live Chat Kind regards Michelle

Posted 5 years ago

“Really disappointed with the flowers. Did not resemble the picture.”

Helpful Report

Posted 5 years ago

Hi Lesley, Very sorry to hear this, If you would like us to investigate this, please contact us, You can email us on: Quality.Assurance@interflora.co.uk, Or our Live Chat team Kind regards Michelle

Posted 5 years ago

“Did not arrive e mail address does not work unable to contact at all”

Helpful Report

Posted 5 years ago

Very sorry to hear this, I can see that we sent you an email to explain our Royal Mail delivery, If your order did not arrive within the two day window please contact us, so that we can investigate this. You can email us on: Quality.Assurance@interflora.co.uk, Or contact us via our Live Chat Team Kind regards Michelle

Posted 5 years ago

“Ordred flowers for my daughter who is a midwife to cheer her up she recived them today. She sent me a picture iam so disgusted with the flowers they sent her not want was advertised on the site very poor so sorry i ordered from this company also ordred another lot of flowers for my other daughter and she has not had them.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. This is very disappointing to hear. I have sent you an email with regards to this. Best Wishes Sue

Posted 5 years ago

“Beware Shocking Company!!! Don’t touch with barge pole !! Somebody’s special birthday ruined!!!! Payed to be delivered on birthday date never came!! Very in helpful live chat, when you ask questions they don’t like they hang up !!! Take your money dont deliver flowers FRAUDSTERS !!”

Helpful Report

Posted 5 years ago

Dear Customer, Further to your review. Obviously very sorry for the issues you had. I would like to look into this for you, please contact us at customerservices@flyingflowers.co.uk with your order details. Regards Sue

Posted 5 years ago

“Stay Away !!!!!!! Bad Service !!!!! Bad Communication!!!! Take your money don’t deliver flowers!!!! Birthday ruined Thank you !!!”

Helpful Report

Posted 5 years ago

Dear Customer, Further to your review. This is very disappointing to hear. I would like to look into this further for you please contact us at customerservices@flyingflowers.co.uk with your order details. Regards Sue

Posted 5 years ago

“NEVER use this company !!!!!! Wanted flowers for my mums birthday never came, Appalling customer service Beware !!!!!!!! Fraudsters !!!!!! Worst company every will be going to trading standards”

Helpful Report

Posted 5 years ago

Very sorry to hear this, If you would like us to investigate this, please contact us, You can email us on: Quality.Assurance@interflora.co.uk, Or via our Live Chat Team Kind regards Michelle

Posted 5 years ago

“Received a confirmation email about my order this morning. Supposedly scheduled for delivery today 23 April 2020. Unfortunately, no delivery. Very disappointing. I ordered the flowers as a surprise for my Auntie who’s a nurse and frontliner. I need a refund.”

Helpful Report

Posted 5 years ago

Hi Grace, Thank you for your feedback. I can see from your order delivery has now been made within the 2 day window. Regards Sue

Posted 5 years ago

“I have written you at least two emails - no response. Flowers I ordered for my aunt's 96th birthday were sent to the wrong address. There is no excuse for this and she was very disappointed. I want an immediate explanation and a refund please. It seems I am one of many - what on earth is going on at your company? I won't be using you again as this is not the first problem I've had when dealing with you.”

Helpful Report

Posted 5 years ago

Hi Charlotte, thank you for your review. I have been unable to locate any email received from yourself. I have now sent you an email. Kind regards, Sophie

Posted 5 years ago

“Dissatisfied with this company. Booked and paid for flowers on 11 April paid an extra £5.99 for express service so that my sister who is sick would receive them. On 21st April delivered to the wrong person. No reply after 4 emails from customer services. My sister has not received her flowers. I have requested a full refund please. Can someone please answer my emails. Commerce commission would be interested in this type of activity, charging for services not fit for purpose! Thank you.”

Helpful Report

Posted 5 years ago

Hi Margaret, thank you for your review. I can confirm that an email was sent to you on 22nd April. Best wishes, Sophie

Posted 5 years ago

“Charged £32 (an extra £5.99 for an express delivery). This was meant to be a surprise for my sick sister. Flowers delivered 10 days later to the wrong person. I have requested a refund. Still no response from customer services after 4 emails. I will be contacting the commerce commission if I do not receive a full refund in 3 working days. Do not use this company.”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear you are disappointed. I can see that my colleague has replied to your email with our apologies. Kind regards Stacey

Posted 5 years ago

“Really unhappy ordered flowers over a week ago for delivery yesterday still haven’t arrived 🤬”

Helpful Report

Posted 5 years ago

Hi, I am sorry to hear this. I can see that my colleague emailed you after you left this review. Kind regards Stacey

Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews