Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers never arrived. Not happy”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. I can see that you have been in touch and our team has been able to help regarding this issue. Best wishes, Dawid

Posted 5 years ago

“Flowers died within two days”

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Posted 5 years ago

Hi Denise, Thank you for your review. I am so sorry your flowers died prematurely. I can see from your order we have been in touch and resolved this with you. Regards Sue

Posted 5 years ago

“Flowers were 1 week late and most of them dead,I did receive a refund but not good.”

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Posted 5 years ago

Hi Victoria, Thank you for your review. Apologies for the late delivery of your gift. I am pleased that our customer service department resolved this for you. Regards Sue

Posted 5 years ago

“Very disappointed with the customer service I received. I found the website, the telephone and the online chat service very inflexible. Yes I made the mistake of not adding the recipients name and address. I accept that!! As soon as I pressed the button to send I realised what I had done. I immediately sent an return email explaining what I had done, received a no reply email!!I went back to the web page to edit the mistake...no edit button, what!! I made a telephone call to customer service which told me you weren't taking calls!!!! I then went back to chat line on your web page, only to be told the address couldn't be change and the flowers would be coming to me!!! What!!!! this was all less in than 5 minutes!!! so very inflexible!!!! ~I did send a message to your Customer Service Team from the website but never had a reply!! I can't be the only person who has ever made a mistake when ordering flowers on your website.. And when the flowers arrived to ME the following day........6 days later they were all dead the roses never opened out and the stocks just drooped. So I was glad they hadn't gone to the right person!! I sent another order using Zing Flowers and sent to the correct recipient, but I could check and edit from their email and their website so I think you know I will not be using your company again. Update your website! The week before my mother in law sent some flowers from you which did get to the recipient minus the card and the chocolates ordered which you had to refund!!”

Helpful Report

Posted 5 years ago

Hi Marilyn, thank you for taking the time to send your review. Best wishes, Sophie

Posted 5 years ago

“Absolutely beautiful. Lasted for two weeks and all buds flowered. Have since sent them to my daughter and daughter in law.”

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Posted 5 years ago

Hi there, thank you for your positive review. Best wishes, Sophie

Posted 5 years ago

“Very disappointed ordered on 13th May for my friends 70th birthday on 7th June, never arrived.”

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Posted 5 years ago

Hi Loraine, thank you for your review. I can see that we have been in contact with you via email. Kind regards, Sophie

Posted 5 years ago

“Flowers arrived late and prior to that I received a messages that said they were undeliverable. Also the chocolates arrived as a molten lump. A very disappointed regular customer”

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Posted 5 years ago

Thank you for taking the time to leave a review. I am sorry to hear this. I have sent you an email regarding the issue. Kind regards, Clare

Posted 5 years ago

“The flowers i ordered looked nothing like the one in the pictures.”

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Posted 5 years ago

This is very disappointing to hear, Humaira. Thank you very much for taking the time and leaving us a review. Best wishes, Luke.

Posted 5 years ago

“Sorry the flowers were half dead when I received them but the flowers I sent to my sister were ok not sure if you want review of the ones my sister sent or vis a versa is”

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Posted 5 years ago

Thanks for taking the time to review. I am sorry to hear about this. If you wish to discuss the issue further please contact us directly at customerservices@flyingflowers.co.uk Kind regards, Clare

Posted 5 years ago

“Extremely disappointed with the flowers not as advertised. Been offered 25% discount not impressed at all.”

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Posted 5 years ago

Hi Lisa, thank you for taking the time to send us your review. Best wishes, Sophie

Posted 5 years ago

“Absolute disgrace they were all dead”

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Posted 5 years ago

Thank you for your review. I am sorry to hear this. If you would like to discuss this further please contact us directly at customerservices@flyingflowers.co.uk Kind regards, Clare

Posted 5 years ago

“Hi we receive them for my wife’s anniversary But the box was heavily damaged and the flowers are snapped which is such a shame really we are expecting great things I know they’re only cost £20 or just a little bit over with four chocolates but even still And then the stems that these survive out of the ones that were snapped only lived for about three days and that was the Jip”

Helpful Report

Posted 5 years ago

Thank you for your review. I am sorry to hear this I have sent you an email. Kind regards, Clare

Posted 5 years ago

“flowers partly snapped off and all very limp it will be a while before I order from flying flowers again.”

Helpful Report

Posted 5 years ago

Hi, this is disappointing to hear. If you would like me to look into this further for you please email a brief description with your order number and billing address to customerservices@flyingflowers.co.uk. Thanks Sophie

Posted 5 years ago

“Delivered flowers a disappointment. Nothing like the image, flowers broken and bent. No reply to emails.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review. I can see we have now resolved this for you. Kind regards Clare

Posted 5 years ago

“Don't EVER use this company. Incompetent and negligent. I ordered a sympathy bouquet to be delivered for my Aunt’s funeral today at 11am. Flying Flowers assured me that the order would be delivered before the scheduled funeral, or delivered the previous day if not. The order was delivered over 1 hour after her funeral. I subsequently received a delivery confirmation note that read; 'I'm pleased to confirm that your Flying Flowers order has been delivered as promised – I'm sure it won't be all too long until they're in touch with you in person to pass on their thanks! ' words fail me”

Helpful Report

Posted 5 years ago

Hi Gill thank you for your review. I can see that we have been in contact about this matter and it has been cleared up. Best wishes, Dawid

Posted 5 years ago

“Flowers that arrived looked nothing like the picture. Emailed and got a less than satisfactory response to say that they always send buds, they would flower and were as pictured - this was not the case. Really disappointing as this was sent to a friend for her birthday and what arrived is not worth the money or as expected”

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Posted 5 years ago

“I ordered a bouquet for my elderly father to give mum on their 49th anniversary as he could not get out to buy her flowers. I selected the specific delivery date, offered as free delivery on the date of your choice. It did not turn up until the day after. It was then explained to me that selecting the free delivery by Royal Mail might not mean your delivery arrives on the chosen day. What is the point of offering a selected date for delivery of a special occasion bouquet that might not get there on the day. Absolute rubbish!”

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Posted 5 years ago

Hi Victoria, thank you for your review and feedback. Best wishes, Dawid

Posted 5 years ago

“Please check my many e-mails I have sent you regarding one particular order I had from you, which I was very disappointed with, as they were all dead.”

Helpful Report

Posted 5 years ago

Dear Valerie, thank you for your review. Unfortunately it doesn't seem like we have received any emails from you. Please double check the email address you sent your emails to. You can contact us via email at customerservices@flyingflowers.co.uk. Best wishes, Dawid

Posted 5 years ago

“I was utterly flaborgasted at the letter box bunch of flowers that was punched through my door. Once i opened the box i was utterly stunned and discusted at what had been delivered. The roses that my best friend had taken the time to pick out for my birthday were literally on their last legs. I am utterly upset and disgusted at this companies service who literally just shoved the flowers through my door and left. I recommend you do not use their services”

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Posted 5 years ago

“it took 8days for the flowers to get to my cousin and they were dead I sent a email to you no answer. Kath my cousin also emailed you she got a answer,and she got some lovely flowers over a week later.”

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Posted 5 years ago

Hi, sorry about this. I am pleased to hear the flowers were lovely once they arrived. Kind regards Stacey

Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews