Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor quality. Overpriced. Very disappointed ☹️. Would not buy from you again.”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear you were disappointed with the gift that was delivered. I can see that you contacted us directly and and our care team did response with a suitable resolution. Kind regards, Liam.

Posted 4 years ago

“Flowers was amazing my girlfriends was pleased but you forgot the chocolates I payed extra to have”

Helpful Report

Posted 4 years ago

Hi Callum, I'm sorry to hear the chocolates were missing. I can confirm that an email has been sent to you in response to this. Kind regards, Liam.

Posted 4 years ago

“Nothing like the picture Nd definitely not worth the money .Extremely disappointed.Definately would not recommend this site.!!!!!!”

Helpful Report

Posted 4 years ago

Hi Lynn, I'm sorry to hear you were disappointed. Thanks for taking the time to write a review. Kinds regards, Liam.

Posted 4 years ago

“The flowers were not delivered and I’ve yet to receive a response to my email asking why plus no refund has been made”

Helpful Report

Posted 4 years ago

Hi david, I am sorry to hear this. I have sent you an email with my apologies. Kind regards stacey

Posted 4 years ago

“This is the second disappointment within a couple of weeks. The first flowers I ordered were dead within 5 days and the second ones I had sent last week were abysmal, nothing like the ones I ordered. I wont be using you again.”

Flying Flowers 1 star review on 13th July 2020

Helpful Report

Posted 4 years ago

Hi Angela, I am sorry to hear you are unhappy with our service. Thanks for taking the time to leave us your feedback. Kind regards Stacey

Posted 4 years ago

“The flowers look nothing like the picture and there are hardly any of them. They came 2 days late so never came on time for the occasion”

Helpful Report

Posted 4 years ago

Hi Ellie, sorry to hear you're disappointed. Thanks for taking the time to leave us your review. All feedback is important to us at it helps us improve in the future. Kind regards Stacey

Posted 4 years ago

“Very poor service , ordered as a birthday gift . Did not arrive on time so will not be using this company again”

Helpful Report

Posted 4 years ago

Hi James, sorry to hear you are disappointed. I can see that you have contacted our care team in regards to this. Thanks for your feedback. Kind regards Stacey

Posted 4 years ago

“Flowers didn't arrive, customer services non existent, no one replied to my emails . 3 days & still waiting for someone to contact me regarding this matter. My opinion is to avoid & seek flowers elsewhere .”

Helpful Report

Posted 4 years ago

Hi Joseph, I can see our care team have responded to your emails so please check your spam or junk folders. Thanks for taking the time to leave us your review. Kind Regards, Liam

Posted 4 years ago

“Did not receive”

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Posted 4 years ago

Dear Agnieszka, I am so sorry to hear this. I have sent you and email with our apologies, kind regards Marie

Posted 4 years ago

“I looked at your website and chose my flowers for my wife who is depressed to cheer her up on the flowers I ordered was a sticker saying 25% extra free so I bought them expecting a rather large bouquet of beautiful summer flowers. Not the case at all. A small bunch instead arrived how disappointed were we. Some of the flowers are not opening but dying in future I will go to a flower shop not online or with flying flowers then I received an apologie THATS ALL.”

Helpful Report

Posted 4 years ago

Dear Ronald I am sorry to hear this. I have sent you an email with my apologies. Kind regards Marie

Posted 4 years ago

“The Information saying about delivery not turning up on time if you choose a different option should be clearer if we don't use your postal service Vert disappointed.”

Helpful Report

Posted 4 years ago

Hi Julie, sorry to hear you are disappointed. This information is on our web site and also shown in our catalogues. Thanks for leaving your review. Kind regards Stacey

Posted 4 years ago

“Flowers did not arrive until a weeks after the scheduled delivery date. They were dead! Perhaps not the fault of Flying Flowers but the Royal Mail? When I contacted Flying Flowers 2 days after the scheduled delivery date and the flowers had not arrived at that point, they were really quite unhelpful, suggested I re-ordered. They did process refund without quibble but were not really interested in the fact that my flowers had not been received on time.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to post a review. I can see you have contacted us directly and this issue had been resolved. Kind regards Pippa

Posted 4 years ago

“Flowers were awful and not what was ordered, very disappointed.”

Helpful Report

Posted 4 years ago

Good afternoon this is disappointing to hear. If you would like me to look into this for you please email a brief description with your order number and billing address to customerservices@flyingflowers.co.uk. Thanks Marie

Posted 4 years ago

“Ordered birthday bouquet flowers chocolates and a mini bottle of Prosecco for a friend was so embarrassed flowers were half dead on arrival chocolates crushed and no mini bottle of Prosecco, felt soo embarrassed as this was a present would love to hear your comments on this”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. I'm very sorry to hear that you were disappointed with your recent order - this definitely is not our usual standard. Please get in touch with us via email at customerservices@flyingflowers.co.uk with your order details and a copy of this review so that we may help. Best wishes, Dawid

Posted 4 years ago

“IT HAPPENS EVERY YEAR. I have a friend who continues to buy your rubbish flowers. Usually her choice is carnations, at least a third are damaged or missing. This year the bunch includes a couple of dead green twigs. 3 stems of Alstroemeria that are dead and have dropped all the petals. 1 brown/dead rose. BUT 2 Fresia's and 2 carnations are sort of alive. I am not overlooking the fact that this was sent with good intentions from my friend but I truly dread your box of horrid flowers turning up and blighting my birthday each year. I would prefer her to give the money to charity than keep spending money on the dross you send annually. Oh, I would give you NO stars but there is not a button for that. You should be ashamed of yourselves.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. I'm sorry to hear that you were unhappy with your gift. This definitely does not sound like our usual standard. Please get in touch with us at customerservices@flyingflowers.co.uk so that we may put this right. Best wishes, Dawid

Posted 4 years ago

“I live in Ireland,I bought flowers for my daughter,she lives in the UK.They were delivered by courier and when my daughter went downstairs from her apartment the driver was gone,but so too were the flowers.Ive emailed this company several times,no reply.Shame on you!!”

Helpful Report

Posted 4 years ago

“Ordered flowers for a very close friend which arrived yesterday, following her having some bad news . Very very disappointing. Paid 24.99 and the flowers are not as described. Your advert lists 18 flowers . Only 12 received. Received 25% refund following initial complaint but feel strongly about leaving this review as your advert is misleading customers and you are misadvertising. Very dissatisfied customers...”

Helpful Report

Posted 4 years ago

“Absolute awful company the customer service is disabolical ignoring all my emails of complaints not once did anyone get back to me an its now been 2 months. The flowers dont look like the photos they turned up dead on my door step!! Never buy from these people again”

Helpful Report

Posted 4 years ago

Good morning, I am sorry to hear you were disappointed with the service provided. If you would like us to investigate, please send an email with your name, billing address and order number to customerservices@flyingflowers.co.uk. Kind regards Valerie

Posted 4 years ago

“Absolutely awful!! Misleading photos, flowers dont even look like the pictures an diabolical customer service dont email me back after 3 attempts of contacting them!!”

Helpful Report

Posted 4 years ago

Good morning, I am sorry you were disappointed with your order. If you would like us to investigate, please email us on customerservices@flyingflowers.co.uk. Please include your order number, name and billing address. Kind regards Valerie

Posted 4 years ago

“Ridiculous customer service. I ordered flowers for my friends anniversary. Flowers did not arrive. ITS BEEN 5 DAYS NO REPLY FROM THEM. I would not reccomend this website to anybody. VERYYY BAD CUSTOMER SERVICE”

Helpful Report

Posted 5 years ago

Hi There, Thank you for taking the time to leave a review. I can see that we have been in contact and resolved this for you directly. Kind regards, Clare

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews