Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers were half dead. I tried to email the company but kept getting Mail demon. It was quite embarrassing as I brought them for my niece who has Covid 19”

Helpful Report

Posted 4 years ago

Hi Karen, I'm sorry to hear that your gift was to your satisfaction. I have just send you an email in regards to this. Thank you, Carl

Posted 4 years ago

“We usually receive excellent bouquets from Flying Flowers but I am afraid to say not this time I ordered my selection as a thank you gift for my Wife who is my principal carer but I was very upset at the state they arrived in the Roses were all open and Droopy and some heads had come off Today is Sunday only two days after Arrival and they will have to be thrown. Away as they have had it”

Helpful Report

Posted 4 years ago

Thank you John for your review and feedback. This is so upsetting to hear. I can see from your order we have contacted you directly and resolved this with you. Regards Sue

Posted 4 years ago

“I made my order for flowers in response to the ‘free vase’ offer. I entered the ‘FREEVASE’ code with the order but there was no evidence of that on my order. The flowers were lovely, but no vase. I was told that it was too late to add the free vase to the flowers as they had already been dispatched. Despite the glitch in the system, I am happy to receive vase now. I have emailed 2-3 times about this, but to no avail. I hope this can be rectified soon.”

Helpful Report

Posted 4 years ago

Hi Diane - Thankyou for leaving your review. I can see that my colleagues have already replied to your emails regarding this. Kind Regards Anita

Posted 4 years ago

“The post office tied to deliver the flowers on Wednesday 29th as requested but no one at home so they took them back and may deliver today 31st - I don't know what state they will be in if they are delivered ????”

Helpful Report

Posted 4 years ago

Hi Trevor, Thank you so much for taking the time to post your review. If there are any issues regarding delivery or quality of your gift please do get in touch via customerservices@flyingflowers.co.uk Regards Sue

Posted 4 years ago

“I ordered some flowers for my mum as she is really down there was supposed to be a free box of chocolates which she hasnt recieved im really dissapointed with the flowers they are nothing like what is in the picture and there is a total of 8 stems your pictures are really false advertising very dissapointed a very dissatisfied customer”

Helpful Report

Posted 4 years ago

Thank you for your review Wendy, I can see this has now been dealt with and an email sent to you, best wishes Valerie

Posted 4 years ago

“Failed to deliver the flowers on very important day. I have used Flying Flowers many times over the years but never again”

Helpful Report

Posted 4 years ago

Hi Jennifer, I am so sorry your gift didn't arrive as expected. I see we have emailed you with the delivery window for free delivery flowers. Once again thank you for your feedback. Regards Sue

Posted 4 years ago

“Flowers what flowers!!!!,have always used company this is the worse ever”

Helpful Report

Posted 4 years ago

Hi Kathy - Thank you for leaving a review - your comments have been fed back to our Quality Assurance Programme. Kind Regards Anita

Posted 4 years ago

“I have emailed you as the order has failed to materialise as of now. I am waiting for a response from you”

Helpful Report

Posted 4 years ago

Thank you for your feedback Connie. I can see that you have contacted us directly and this has now been resolved, best wishes Valerie

Posted 4 years ago

“Flowers were not delivered on expected date and were nothing like the picture displayed on the site. Will not be using again. Very disappointing.”

Helpful Report

Posted 4 years ago

Thank you for your review. I am sorry for your disappointment. Kind Regards. Sue

Posted 4 years ago

“Flowers looked nothing like on the website so disappointed”

Helpful Report

Posted 4 years ago

Hi Tammy, Thank you for your review. We are offering florist choice bespoke arrangements at present. All florist choice images are for illustration purposes only. This is explained on every product page on our web site. Kind regards, Clare

Posted 4 years ago

“Flowers were sent to my elderly mother from my sister in New Zealand. They were broken, wilting and nothing like the Strawberry Sorbet in the photo on the website. On complaining to the email address I was told that because I am not the recipient or the ordering client (who is in NZ) they couldn’t help me, even providing a phone number was no good as they couldn’t ring my mum as it’s not on the order! No way are these worth the money. There were 9 stems in total, the roses (5) wilted before they came out. The alstroemerias are nice but no way does it look like the photo, more garage forecourt!”

Helpful Report

Posted 4 years ago

Hi Lindsay, Thank you for leaving a review. This is a UK Data Protection Law issue I'm afraid and completely out of our control. If you can get either the sender or recipient to contact us we will be more than happy to resolve their complaint. Kind regards, Clare

Posted 4 years ago

“One of my orders not yet delivered”

Helpful Report

Posted 4 years ago

Hi Kay, I'm sorry to hear this. I can see you've contacted us directly and our care team have replied to your email. Thanks for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“They were not like the advertised picture. I have seen bunches in supermarket for £5 that were better. Will not be recommending then to friends or family or using again.”

Helpful Report

Posted 4 years ago

Dear Gemma. Thank you for taking the time to complete the review. This is very disappointing to hear. Kind Regards. Sue

Posted 4 years ago

“Roses and flowers aren't out looking sad, think they are dead,my husband wasn't impressed by them.”

Flying Flowers 1 star review on 21st July 2020

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. This is very disappointing, I have sent you an email with regards to this. Best Wishes Sue

Posted 4 years ago

“If you are going to advertise, with a picture, a full beautiful bouquet then that is what you should deliver. The flowers that were sent looked like what you'd pick up at the petrol station. I have already contacted customer service who were quick to give me a 50% refund, but this doesn't alter the fact that the flowers that were sent were embarrassing to me. If an order goes through for a Summer Love bouquet, then why isn't the florist putting together a Summer Love bouquet instead of using a few flowers that come in that bouquet? Quick delivery and quick response from customer service doesn't make up for the fact the flowers were poor and I won't be using you again.”

Helpful Report

Posted 4 years ago

Hello Adele, thank you for your review. Our flowers are delivered in bud to guarantee freshness, and to enable your recipient to enjoy them for at least 5 days. I am sorry that you were unhappy but pleased we were able to resolve this for you. Kind regards Valerie

Posted 4 years ago

“You forgot the chocolates I replied and never got back to me”

Helpful Report

Posted 4 years ago

Good afternoon Isaac, thank you for your review, I can see that you have contacted us directly and an email was sent. A further email has now been sent with my apologies, best wishes Valerie

Posted 4 years ago

“Not impressed”

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Posted 4 years ago

Good afternoon, thank you for your review. I am sorry that you were not impressed, but I can see that you have contacted us directly and this has now been resolved, kind regards Valerie

Posted 4 years ago

“Flowers ordered on 16/7 arrived on time next day but they were DEAD.”

Helpful Report

Posted 4 years ago

Good morning Carmela, thank you for your review. I can see you have contacted us directly, and this has now been resolved, best wishes Valerie

Posted 4 years ago

“Very unimpressed - I ordered Sunny Glow and my friend sent me a picture of what looked like half the amount of flowers on the website's picture. They did arrive on time which I supposed was something! And I did get a 25% refund but would rather have had a decent bouquet.”

Helpful Report

Posted 4 years ago

Hi, this is disappointing to hear. Thanks for taking the time to leave us your review. Kind regards Stacey

Posted 4 years ago

“A bit silly to ask for a review when you had to give me my money back! They were so bad they were funny.”

Helpful Report

Posted 4 years ago

Hi, sorry to hear you were disappointed. I am pleased to hear our care team were able to help. Best wishes Stacey

Posted 4 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews