Flying Flowers Reviews

Name: Flying Flowers
Address: Watergate, Sleaford,, Lincolnshire
Rating: 4.44

4.4 Rating 11,731 Reviews

86 %

of reviewers recommend Flying Flowers

4.4

Based on 11,731 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

Visit Website

Email:

hello@flyingflowers

Location:

Watergate, Sleaford,
Lincolnshire
NG37 7TB

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Flying Flowers 5 star review on 7th October 2024

150

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were ordered on Wednesday 17/6/2020 for next day delivery on the 18th of June for my friends birthday. Flowers did not arrive until today; Monday, 22nd June. I spoke to my friend and she said that they were in very poor shape! I had sent two emails to Flying Flowers customer service and still have had no answer. I am very disappointed as I've never had any problems in the past! 😠”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. I have looked into your order and sent you a further email with our apologies. Best wishes, Dawid

Posted 4 years ago

“Flowers and chocolates were not delivered on the date as per the order confirmation. When I contacted them several days later, they said they were lost in transit and they would issue a full refund, no offer was made to send them out again to rectify the issue. More than a week later the recipient contacted me to say she had received a parcel from Royal Mail with a box of DEAD flowers (but no sign of the chocolates) so I've no idea what went wrong there but they obviously hadn't even got the initial order right to begin with (i.e. no chocolates in the box)!”

Helpful Report

Posted 5 years ago

“So disappointed flowers did not arrive when they were supposed to. They arrived THREE days later and when they arrived the blooms are opened out. This was supposed to be a birthday gift. Very disappointing. Will not be using this service again.”

Helpful Report

Posted 5 years ago

I'm sorry to hear this, Mary. Thank you for taking the time to leave us a review. Best wishes, Luke

Posted 5 years ago

“They didn't arrive. I left emails and finally asked for REFUND. Hopefully that will arrive as promised. My daughter's birthday treat ruined.”

Helpful Report

Posted 5 years ago

Thank you for your feedback Vincent, I can see you have contacted us directly and this has now been resolved. Best wishes Valerie

Posted 5 years ago

“Disappointed! Overpriced, you can get a better bunch in the supermarket for half the price! Website photos are misleading!”

Helpful Report

Posted 5 years ago

Hi Louise, thank you for taking your time to complete your review. Best wishes, Dawid

Posted 5 years ago

“Very poor indeed.I got these for my partners birthday.I paid £28 pounds for a very small bunch of flowers.The flowers are stood in a vase next to a bunch from Aldi which cost £5 pounds and are far superior.I will not be using your service again or recommending you”

Helpful Report

Posted 5 years ago

Hi Michael, thank you for your review and feedback. Best wishes, Dawid

Posted 5 years ago

“I ordered next day delivery on Friday 12 June and paid extra for it. Apparently I should have ticked for Saturday delivery which is the same cost. Because of this I expected the goods to be delivered next working day which was Monday 15 June. It is now Wednesday 17 June and the gift has still not been delivered. The money was quickly taken from my account on 12 June. Very disappointed with Prezzybox - received a very curt reply initially to say my delivery time was stated on my order. I have now asked for a refund as they have my money but the goods have not been delivered.”

Helpful Report

Posted 5 years ago

Hi Ranjana, Thank you for your review and feedback. I can see we have been in touch regarding the free delivery window and resolved the issue with your flowers. Regards Sue

Posted 5 years ago

“Not delivered on time,,missed birthday”

Helpful Report

Posted 5 years ago

Hi Karen, Thank you for your review. I can see we have already sent you an email explaining the delivery window. Regards Sue

Posted 5 years ago

“Very disappointed that they didn’t arrive on my nieces birthday! If I select the 12th as a delivery date that is when I expect then to arrive. The delivery method is not my concern. The quality wasn’t as the photo either.”

Flying Flowers 1 star review on 15th June 2020

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for your review. Sorry your gift didn't arrive when expected. I can see from your order we have advised of our delivery options. Once again thank you for your feedback. Regards Sue

Posted 5 years ago

“Ordered chocolates. Never arrived”

Helpful Report

Posted 5 years ago

Hi, sorry to hear this. I can see that my colleague has emailed you with our apologies. Thanks for leaving your review. Kind regards Stacey

Posted 5 years ago

“Not as ordered and awaiting a response from email .”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. It appears we haven't received any recent emails from you. Please be sure to contact us at customerservices@flyingflowers.co.uk. Best wishes, Dawid

Posted 5 years ago

“Unfortunately the flowers have still not arrived.”

Helpful Report

Posted 5 years ago

Hi Tamara, this is disappointing to hear. If you would like me to look into this further for you please email a brief description with your order number and billing address to customerservices@flyingflowers.co.uk. Thanks Sophie

Posted 5 years ago

“Flowers never arrived!”

Helpful Report

Posted 5 years ago

Hi Diana, Thank you for your review. I am sorry to hear your gift didn't arrive. The number given on your feedback is not a flying flowers order no. please send us an email to customerservices@flyingflowers.co.uk with your details and we can look into this for you. Regards Sue

Posted 5 years ago

“Nothing like the picture was very disappointed, received a very small amount that was mostly twigs! Won’t be ordering again.”

Helpful Report

Posted 5 years ago

Hi Courtney, Thank you for your review. I am really sorry you were disappointed with your flowers on this occasion. Thank you for your feedback it's much appreciated. Regards Sue

Posted 5 years ago

“The bouquet should have arrived on the Friday, they arrived on the Saturday late afternoon and were damaged. Not impressed.”

Helpful Report

Posted 5 years ago

Hello, thank you for your review. I have looked into your order and sent you a further email with our apologies. Best wishes, Dawid

Posted 5 years ago

“Was very disappointing looked nothing like the picture had to buy more flowers to put with it to make it look less like a £2 garage bunch”

Helpful Report

Posted 5 years ago

Hi Neil, thank you for your review. The Order ID you entered is one of our product codes. I'd appreciate if you could contact us via email at customerservices@flyingflowers.co.uk with your Flying Flowers order number (beginning with FF1000) so that we may look into what happened. Best wishes, Dawid

Posted 5 years ago

“Very dissatisfied with flowers please see what was promised & what was delivered”

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Posted 5 years ago

Thank you for taking the time to leave your review. I can see that we have now been in contact to resolve this for you. Kind regards, Clare

Posted 5 years ago

“I paid for a next day delivery as my friends brother died and she never received them :( so upsetting, I emailed them and they said " so sorry cant believe this has happened we'll give you a refund but still no mention of where my order was !!!!”

Helpful Report

Posted 5 years ago

Hi Samantha, Thanks for your review. I am sorry to hear this. I can see we have now emailed you to explain our delivery services. Kind regards, Clare

Posted 5 years ago

“I sent you an email to ask where my order had gone and why it didn’t arrive on my daughters birthday . Please check your emails”

Helpful Report

Posted 5 years ago

Hi Lynda, thank you for your review. I can see my colleagues have replied to your recent emails. Best wishes, Dawid

Posted 5 years ago

“Flowers not delivered - correct address one letter incorrect in postcode. With correct address I would have thought a bit of common sense should have been used.”

Helpful Report

Posted 5 years ago

Hi Valerie, Thank you for taking time to leave a review. I can see we have resolved the issue for you. Kind regards, Clare

Posted 5 years ago

Flying Flowers is rated 4.4 based on 11,731 reviews