FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,950 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,950 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packaged , delivered in good time - would recommend”

Helpful Report

“One order not delivered but after some emails a refund given. Very pleased. Second order to a different address delivered on time and recipient pleased with contents of box”

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“Thank you, took longer than had hoped to arrive but understand the challenges especially before Christmas. Box would have been improved with a little something linking the product to the picture online....or tone down the picture online maybe. But thanks, not tasted any yet!”

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“Badly let down in that the goods were not delivered for Christmas or even the New Year, contact was not possible as the phone lines referred one to the web and emails only got a standard automated reply which was never followed up However when I eventually got an email giving details of the courier, from this I spoke to a representative of Borough who was very helpful and returned my money straight away, and made sure the goods were not delivered Despite my unfortunate problems the gentleman I spoke to did inspire me to give a better rating because I accept that it was not entirely their fault and I will consider trading again”

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“Great product. Received on 24th December, just in time for Christmas. Owing to the Covid situation and the Christmas period couriers were working overtime to deliver products. As a consequence I was kept updated with progress.”

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“Delivery arrived in time............I hope the recipient like the box, I haven't heard back yet!”

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“Product purchased was as advertised and of good quality. Issues with Christmas deliveries only advised after purchase had been made.”

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“The ordering and the delivery were easy and arrived as said. The spices were a Christmas present for my son in law and have not yet been given as ´sadly’ the Christmas celebrations planned in Dorset had to be cancelled because of London in Tier 4. I am sending them by post today! You might get 5 stars when l hear from him !”

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“While a little pricey, these saucisson from the French Comte are delicious and were part of a Christmas treat. Delivery was excellent, they came well packaged and in good time, despite postal disruptions. Only giving 4 out of 5 stars due to receiving two of the same type saucisson, rather than two different types that I ordered. Luckily, the one we received is the recipient’s favourite!”

Helpful Report

“I didn't see the product, as i had ordered 4 x gifts for employees. But they seemed to enjoy the hampers, so I have nothing to add to that. But delivery needs looking at. I got an acknowledgement when I placed the order, and then a few days later another email came in saying how busy y'all are, but nonetheless still hoping to get everything out before Xmas. Not exactly encouraging, given I'd ordered in good time. Then came a flurry of emails from your delivery company, NONE of which were linked to what I'd ordered. Surely they could have included some basic details like an order number. Luckily, everything was delivered in time, but I was left marginally anxious until such point as all boxes were delivered. Amazon is the gold standard when it comes to this sort of thing, but many of us want to shop local and support local businesses. Please make it easier for us.”

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“I was informed promptly when delivery schedule was overwhelming because of new lockdown and my delivery was received before the new year. Although I would have preferred before Christmas..”

FodaBox 4 star review on 3rd January 2021

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“I placed an order with BoroughBox during what turned out to be a challenging time with Covid-19 restrictions coming into place. I was e-mailed to let me know the situation and that delivery might not be to the recipient before Christmas, however they pulled out all the stops and I received notification that the BoroughBox would get there in time. The recipient was very pleased with the contents.”

Helpful Report

“I gave you a hard time because of the lateness of delivery but the recipient was delighted with the "wonderful selection of award winning goodies" delivered after 21 days! Understandably frustrated by the lack of deliverers, you kept your head and kept in touch with those of us waiting. Well done!”

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“Ordered 2 items from BoroughBox and only 1 arrived. Got in touch with them and they sorted the problem straight away and it arrived in time for Christmas. Would certainly shop with them again.”

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“The recipient was delighted with the gift”

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“The box was a gift and was lovely apart from some of the packets were very tightly packed and ended up squashed.”

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“Well the box did not arrive for Christmas but it has arrived today and my son is delighted. This year has been hard for everyone and I appreciate your efforts and your updates . Stay safe”

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“This was a xmas present so cannot comment”

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“Really delicious mixture of good quality products. Easy to purchase, comes well packaged and presented. I bought the Brownie advent calendar, boyfriend box, selection of beers, and chocolate whisky liquor. All came in time for Christmas and advent. All recipients very pleased!”

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“The gift was well presented and of good quality when it arrived. The delivery was well outside the suggested timescale at the point of ordering but customer service did reply to my email queries within 48 hours. I am sure that at Christmas in a pandemic they were dealing with unprecedented demands, so all in all I was pleased with the product and the service in the end.”

Helpful Report

FodaBox is rated 4.2 based on 2,950 reviews