FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Good customer service, very nicely packaged but as it’s a present haven’t been able to taste!”

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Posted 5 years ago

“My "hamper" was gifted to me - good job! If I had been forced to pay nearly £40 for this including delivery I would have been bitterly disappointed. Not worth the money, sorry!”

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Posted 5 years ago

“I found all the item i was after on there website very quickly and the prices where great too, all my order came quick aswell so one very happy customer here.”

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Posted 5 years ago

“Delicious beetroot latte powder. I’ve nearly finished it!”

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Posted 5 years ago

“Ordered the beer and snack advent calendar for my husband having used BoroughBox before for a hamper. Arrived in time, well packed and the variety of beers and snacks has been great, no duplications so something new every day. Highly recommend for a lover of savoury snacks (and beer!) Would definitely use again.”

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Posted 5 years ago

“Nicely packaged good quality ideal gift”

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Posted 5 years ago

“Really delayed delivery. Paid for express delivery and item took 2 weeks to even be dispatched. Lovely product itself, just needs the company not to sell more than they can fulfil!”

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Posted 5 years ago

“Ordered placed early December for delivery on 19th December. Gift still not delivered. have tried emailing twice with no response and calling twice - unable to get through. 23rd December Yodel have no record of receiving parcel for delivery, according to them it's still with the sender. According to email from Borough Box it was dispatched on 17th December. So who knows where it is or it will ever arrive. Appreciate that its a busy time of year but very disapponting, especially on the coms side. Would not use again.”

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Posted 5 years ago

“The box arrived in good time but I haven’t seen it.”

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Posted 5 years ago

“Pleased with my purchase boxed lovely and arrived quickly kept up to date from the team with emails will def use again.”

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Posted 5 years ago

“Amazing quality delicious food.”

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Posted 5 years ago

“Asked to review. Order as yet not even arrived. Was meant to arrive 17 Dec. Still not arrived. Not impressed at all”

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Posted 5 years ago

“I received a great selection of high quality products. Many of the products I hadn’t seen before so have enjoyed trying new things. Would definitely buy from BoroughBox again. Highly recommend.”

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Posted 5 years ago

“Easy to order (although I was sending to 6 different people at different addresses - would have been nice to checkout once for multiple addresses) and recipients really happy with the products. Really clear communication about delivery.”

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Posted 5 years ago

“Always very happy to send treats via BoroughBox to make someone happy! They are very easy to order and the quality of their goods is very impressive. You are doing a very good job.”

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Posted 5 years ago

“My order with Black Mountains Smokery was placed on Dec 4th through you with very specific instructions to deliver it after December 15th This was totally overlooked and delivery was made the week before.Looking forward to receiving my repayment from BoroughBox as per Black Mountains apologetic email to me.”

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Posted 5 years ago

“Lovely product and good communication due to delay with covid and delivery.”

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Posted 5 years ago

“We have received a borough box hamper as a present and were very impressed - so impressed that we then made an order to send one as a gift. Unfortunately, having ordered on 7th December, this appears to have been lost in transit, between being shipped by BoroughBox and accepted by the courier. Appreciate that these things happen, especially given delays in supply chain eith lockdowns, and overwhelmed delivery networks - however, this is obviously frustrating, and having sent numerous emails, been advised that emails will be answered within 10 days. I am now awaiting a refund, with no present delivered. Unfortunate circumstances as I believe the quality of the product is very good, but demand has obviously caused the service to be overwhelmed.”

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Posted 5 years ago

“Just not impressed with BoroughBox at all. We decided to order these hampers for our staff and I ordered them around the 8th December. I was given the option of selecting the delivery date which I chose as the 16th December and we are still waiting. I understand that this year is a challenge for the delivery service but BoroughBox should have been upfront about it and not allowed people to choose a date that they were never going to hit. I can't review the hampers because they still haven't arrived but I can review the complete lack of customer service.”

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Posted 5 years ago

“I appreciate the business is very busy at the moment but to make an order on the 7th of December and still not have it arrive 3 weeks later is a bit much. Was ordered early in time for Christmas. Still no delivery... 23rd December”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews