FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Very distressed by delivery. I am 80 with health issues. All shopping online and medication delivered by Boots. All presents etc bought online and successfully delivered — often left in porch and usually with advance notice of delivery, My purchase from you : no advance notice of delivery. I was out for a short walk — purchase not left in porch and no attempt to leave with friendly neighbours. It was taken to local Bargain Booze so had to break my isolation to go and fetch it. I might as well have gone to a shop to buy it. Disgraceful! I have phoned Hoxton and Gray twice to complain and not returned my call. I would never have purchased Click and Collect because that would not keep me safe. I hope for a response.”

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Posted 5 years ago

“Items were well presented and fast delivery. Made a lovely gift and a very reasonable price.”

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Posted 5 years ago

“Unbelievable! I have been trying for around a fortnight to find out what has happened to my order, no response to emails (other than standard acknowledgement and an excuse that they were busy), phone lines unresponsive, yet they have taken my money and still can't tell me when the order will be delivered. It was supposed to be a Christmas gift to relatives in London but am giving hope of that now. Hope they are quick with their refunds. Wouldn't recommend this company to anybody. One star is being generous.”

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Posted 5 years ago

“Still waiting for it to be delivered.”

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Posted 5 years ago

“Ordered on 7/12/20 delivery was super late, tracking wasn’t registering/updating so I emailed customer support and never heard from them. Not impressed. I am cognizant of the Covid induced strain on the system but my experience was absurd.”

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Posted 5 years ago

“Loved it!!!!!! Best advent calendar ever!”

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Posted 5 years ago

“Took 12 days to deliver my beer ... for £5 delivery charge you’d have thought it would have been next day ... poor service”

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Posted 5 years ago

“Dreadful customer service. I appreciate it is a difficult time but the only way to contact you is via email or leaving a phone message which nobody responds to. There was no way to speak to anybody and hamper arrived 5 days after the requested delivery date. Will not be using this company again.”

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Posted 5 years ago

“Order placed on 7th Dec. Received notification it was shipped on 11th. On 16th was emailed to say they had problems with shipping & supplies due to Covid. By the 21st I still had not received my order So emailed them & heard nothing back, tried again on 22nd, nothing, today the 23rd I get an email asking me to write a review of my experience.... Really? Finally it arrives.....December 31st! Very disappointed with presentation of the gin bottle, you can barely read the label & that was the whole reason for this gift, my friend is called Ben!”

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Posted 5 years ago

“Lovely product arrived safely and in tine”

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Posted 5 years ago

“The product was good, but unfortunately I was unable to get hold of anyone by phone and had no response to my emails. The delivery service said 3-5 working days and some of my orders arrived on the 8th day with some people still waiting for them to arrive today (the 9th day). I placed 22 orders in total and didn't receive a confirmation email for any of them, so was unable to tract the orders.”

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Posted 5 years ago

“Waited far too long for it to arrive.”

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Posted 5 years ago

“Excellent value for money, and very efficient service, would definitely use this company again.”

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Posted 5 years ago

“The disappointment with part of my order was unreal, the lack of voluntary communication relating to the reality once order placed and also the length of time to wait when an email was sent was too long. As a gift which needed to be received before sending on and the length of time for dispatching was inadequate. Placing an order 8th Dec and balance order was only received 21st Dec caused an uplift in the budget to send via royal mail to reach recipient before Christmas. I would like to say part of the order for Natural energy drink Sku 1158-10768 was shipped on 9th Dec. Great service. Email I sent on the 12th Dec was not replied to until 16th without details, as no shipping details for Yodel provided. Shipping details only provided by the 20th December and I needed to post all present days before to beat postal service rush or back log plus increase in costs to post. Bearing in mind peak period, I still believe the length of time for delivery to be received was way too long. An unrelated order placed, I received the delivery from Germany for large bulky items within 7 days with tracking.”

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Posted 5 years ago

“Availability not great, after sales not great. Appreciate that its been a busy period but you did ask for feedback”

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Posted 5 years ago

“Gift ordered on 6th December for specific delivery on the 18th - our sons wedding anniversary. Finally delivered today - 5 days late. According to Yodel parcel was left at the local depot fro several days before being shipped in to Yodel for delivery. Not the best service”

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Posted 5 years ago

“I didn’t see the hamper myself but the recipient was pleased with it.”

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Posted 5 years ago

“Friends were delighted with the box I sent them. They said all the items were top quality.”

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Posted 5 years ago

“Loved the concept of the savoury snack advent calendar and we have very much enjoyed it. Too many ‘crackling’ type products for our personal taste.”

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Posted 5 years ago

“Christmas gift ordered in plenty of time to arrive on the 15th December, today is the 23rd, has still not arrived. Social media is full of similar stories. Terrible customer service. Lots of hiding behind COVID-19. I will be informing by credit card company to issue a charge back if my item does not arrive by tomorrow.”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews