FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Highly recommended. An incredible range of unusual food items from around the world, on an easy to use website. There's something for every taste and pocket and I'll be shopping here for gifts and food stuff for ourselves again in future.”

Helpful Report

Posted 5 years ago

“Absolute ballache. First parcel, the glass was broken, but give you the chance to sort even though this is a gift and time is very short to replace. Replacement arrived today - what a piece of rubbish. Dirty, thick, pub-style glass. The first glass was as per described, a lovely long stem thin glass gin glass - shame it was broken, but the replacement is an embarrassment and looks like you ran out and replaced with something you had in the cupboard and not new! Very disappointing. I have had to buy a whole new gift and I won't get that in time for Christmas either!”

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Posted 5 years ago

“Presentation box (not the delivery carton) arrived badly damaged. This was an expensive £200 gift experience, ruined by poor delivery, packaging or handlers.”

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Posted 5 years ago

“I bought a beer snack experience gift with beers. The recipient absolutely loves it! It was different from any other present they had ever received which was why it appealed to me.”

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Posted 5 years ago

“Bought the Man Box for my Dads birthday and he was absolutely delighted. Great updates through the process. I will definitely use them again but this time for me!!”

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Posted 5 years ago

“The things I ordered have all arrived & the recipients are very pleased with them. I found it very stressful that I wasn’t informed when the parcels were going to be delivered & by whom but I think they were all delivered by Yodel & they kept me informed once they had got the parcel. I was unable when ordering to send to 3 different recipients & that meant I had to get in touch with you & that felt very detached”

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Posted 5 years ago

“Our friends were absolutely delighted with the curry night in box we sent them. It’s great that Holy Cow give a meal in India for every sauce purchased too. Thank you to the Borough Box team for creating such lovely gifts 🎁”

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Posted 5 years ago

“The experience I had was appalling. The order despite being placed 2 1/2 weeks ago never came. One small part did, but that is because that bit didn't come from BoroughBox! Those people were efficienct and communicable. The contact with BoroughBox was also appalling. It took at least one email a day if not 3-4 to finally get two in return, the first completely flippant with the regard to the issue and the second confirming my cancellation of order as frankly, 2 days before Christmas, I wasn't going to get it. Yodel hadn't even received it yet. I cannot say how the product tasted or looked, as I never got it. It was for a gift. Now that person has no present. Marvellous! Not.”

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Posted 5 years ago

“Very positive experience - order was delivered as promised and although the contents are yet to be enjoyed Im sure they will be excellent. I will certainly be using this company again - they deserve to be supported.”

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Posted 5 years ago

“Every year I use Borough Box for sending to important people and I have never been disappointed with the variety and quality of the products provided and the efficiency in dispatch. Thanks again for providing much loved products.”

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Posted 5 years ago

“An awful customer service experience. Ordered a Christmas hamper on 6th December as it was labeled as 'for dispatch on 16th December', which suited my needs. 16th came and went. Only on 18th Dec I received an email saying it was ready for dispatch, with a Yodel tracking link. Days then passed with no update to Yodel tracking - it was clear the hamper was still with BoroughBox. Emails to BoroughBox went unanswered until 22nd, confirming the hamper would be with me on the 23rd - at least 6 days late. By this time, BoroughBox had updated their website to explain they had disconnected their telephones and were ignoring their social media account! Absolute head in the sand approach, given that twitter was filling with complaints from customers who could not contact the company about their missing purchases. When my hamper arrived it had a packing note confirming it had been prepped on 16th December - why the delay in getting it to Yodel then! To add insult to injury, the hamper contained a jar of chutney which had been unsealed - lid was loose - and was seeping. Overall the hamper came in a nice but otherwise useless box but the contents really didn't represent value for money. Never again.”

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Posted 5 years ago

“Arrived on time. Pleased with what I bought”

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Posted 5 years ago

“Excellent products and customer service Delivered on time and looked lovely (Vegan gingerbread Christmas tree x2)”

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Posted 5 years ago

“Expensive for what you get.”

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Posted 5 years ago

“I ordered my 2 Christmas hampers on the 25th November for delivery on the 21st December to give as gifts. Despite chasing via their email system, couldn't phone as they had switched their phones off, they did not respond and they have not delivered the hampers! I could no longer present the hampers as the gifts I had intended and the customer service is shocking.”

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Posted 5 years ago

“Very swift with the order, despite it being so close to Christmas. Kept me posted on my parcel, will happily buy from again”

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Posted 5 years ago

“Awful customer service! Ordered a hamper on December 6th. It was dispatched on 9th December then disappeared!! Yodel website/tracking states they haven't received it and BoroughBox have not replied to my emails. Too late for Xmas now. Will never shop with BoroughBox again!”

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Posted 5 years ago

“Sadly I have been unable to contact Borough Box despite both emails and telephone calls to find the whereabouts of a hamper ordered as a Christmas present. So I have spent over £60 and had not response whatsoever.”

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Posted 5 years ago

“Item was ordered for a 50th birthday present for my brother. Despite saying you’d despatched the item in time, it arrived three days late. Poor performance, poor customer service. First and last time I’ll use them”

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Posted 5 years ago

“Bought as a Christmas gift for my brother. It was well described and the additional extras were perfect too! Very excited to see what my brother reckons too :) thank you again!!”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews