FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.20

4.2 Rating 3,284 Reviews

79 %

of reviewers recommend FodaBox

4.2

Based on 3,284 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

FodaBox 5 star review on 15th March 2026

Jessica P

FodaBox 5 star review on 4th September 2025

Anonymous

Anonymous // 01/01/2019

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“Thank you for your excellent service I was kept informed about my order and the delivery was first class Best Wishes Ben Bowman”

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Posted 5 years ago

“I sent the ethical box to my son and his wife for Christmas, as I appreciated the story behind each product. They too really appreciated it all!! It's all very good quality and delicious.”

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Posted 5 years ago

“Very pleased with process. Ordering easy as good selection of items. Good contact with tracking available when out fir delivery”

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Posted 5 years ago

“Excellent product and prompt service. Many thanks, and a Happy New Year to your team.”

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Posted 5 years ago

“Bought this for my son and he was very please. The gift wrap box was well worth the extra cost.”

FodaBox 5 star review on 25th December 2020

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Posted 5 years ago

“Fantastic product the recipient was delighted with it. The only issue I have is that I would have liked it to be delivered Christmas week and not as soon as I ordered it. I did send an email to request this but had no reply. That said I would use Borough Box again.”

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Posted 5 years ago

“Ordered as a Christmas present and the recipients were delighted with the very generous contents of the box. We were kept updated by BoroughBox about delivery and that took quite a bit of worry away, especially as hampers ordered at the same time from different suppliers have yet to arrive with their recipient. I shall definitely place further orders now that I'm sure they are a reliable source. Thank you very much.”

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Posted 5 years ago

“Excellent customer service. The company contacted me by e mail to say that the order would be late and gave an estimated delivery date. They gave the option to cancel. New delivery date was acceptable. The order arrived on that date. Would use again.”

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Posted 5 years ago

“I've tried contacting the company but no success and have yet to get the present I ordered the beginning of December to be delivered in Launceston Cornwall, and it's now Xmas Eve , my friends will not be getting there chocolates, and I havent had any reason when or why they havent been delivered or any explanation or offer of a refund . Very disappointed.”

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Posted 5 years ago

“Product didn't arrive for my parents at Christmas despite being ordered well in advance for a nominated day.”

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Posted 5 years ago

“The irony of sending a review email when I’ve not received my order is the only positive to this. Ordered on the 7th December, I had a dispatch notification on 14th but the tracking with Yodel says they are still waiting to receive from yourselves. The fact you closed your phone lines shows you’ve not dealt with this well, you should’ve halted orders and sorted the backlog.”

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Posted 5 years ago

“Really pleased with my orders. Great quality, looking forward to gifting them tomorrow 🎄”

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Posted 5 years ago

“You need to open your lines of communication!....very poor customer service.Sending out an automatic response email isn't as you claim 'always here to help'.Over 3 weeks for delivery and because I heard nothing until Christmas Eve I had to go and buy extra presents in case yours didn't get here.....as yet 10.20 am it still hasn't.”

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Posted 5 years ago

“I bought a craft beer and snack advent calendar for my husband and he has loved it. He has really enjoyed the selection of beers and snacks. It was delivered just before December and there was a clear message explaining how the advent calendar would be delivered. It was packaged well. I was so pleased with his response that I ordered a wine and cheese hamper for my brother for Christmas.”

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Posted 5 years ago

“Totally disappointed! Have been chasing for delivery date but got no answer in any way. Left message by phone - no one called back. Sent them several emails - no reply. I placed order on 7th Dec for Christmas present for my sister-in-law. Still have no information by the 19th regarding the delivery date so I advised them to cancel the order. I got text from the courier company on 24th Dec advising delivery would be due that day despite I have cancelled the order. No customer service at all. Not impressed!”

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Posted 5 years ago

“Great product!! Bought for my son and he loved it. Real premium products he loved. He's kept the packaging of the items to order throughout 2021. Good timelry delivery. All in all I would highly recommend.”

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Posted 5 years ago

“Very happy with the service especially in these very trying times. Would highly recommend.”

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Posted 5 years ago

“Ordered a Christmas gift on 7th December and it hasn't been received. Yodel hasn't updated its status since 11th December so no clue as to where the order currently is. There was no suggestion when I placed the order that it would not arrive in time for Christmas.”

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Posted 5 years ago

“This was a Christmas Present for my brother and his wife so I didn't see how it looked. They did however tell me that it was wonderful and couldn't wait For Christmas Day to enjoy. They are big buffs of port and cheese so I am certain that they will enjoy.”

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Posted 5 years ago

“I have placed an order 3 weeks ago and still I did not receive my parcel. I tried to contact them via email and phone to rearrange my order, but no one has ever answered. I understand it is Christmas time, and this year this is happening in a very special circumstances. But I have ordered my product long before Christmas. Also I would have accepted the delay if anyone from the team let me know when approximately I would expect the parcel to be delivered. If you choose BoroughBox you might experience absence of customer service.”

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Posted 5 years ago

FodaBox is rated 4.2 based on 3,284 reviews