FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,940 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,940 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

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“I ordered it, it was delivered and recipient said thanks.”

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“Super quick delivery. Lovely contents, very pleased. I am sure it will be a welcome gift with a selection of unusual beers. I am very pleased and will use FodaBox again.”

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“Delivered fine. Wasn't noted on packaging that the contents were refrigerated, so it was left on the side all day, until I opened it that evening.”

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“Great gift!!!”

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“No doubt things will improve but I found the process to be laborious and I'm not sure that the FODA prefix is a good idea! Reminds me of cattle food!! All three items were, I felt, not up to standard and I am unlikely to buy them again.”

Helpful Report

Hi John, Thank you for taking the time to leave a review of your recent experience, We are sorry to hear that you have not had the best experience and our new name has not hit the right note for you :( In relation to the items you received, we are sorry they were not up to standard but hope they were enjoyed in some way. We always test all products we sell to make sure they meet the Fodanist standard of approval before we share them with our customers. Best Wishes The FodaBox Team

“Excellent service and I'll most definitely be back with more custom!”

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“Delighted with the cocktail mix I bought. Delivery was quick and problem free, a bonus for me!”

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“It took a very long time to arrive and when it is did they label wasn’t even on the bottle properly. I’m very disappointed”

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Hi Poppy, Thank you for your recent review, We are sorry to hear your order was late arriving and the label was not as it should have been. We have passed on your comments to the seller of your order to review your comments and respond accordingly. We do hope the item can still be enjoyed. Best Wishes, The FodaBox Team

“Absolutely lovely. Swift and efficient service and lovely items”

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“Great service, quick delivery, parcel well protected from damage”

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“great products to choose from and delivered quickly and packaged great for xmas”

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“I received one cheese and then the two others days later with no communication that this would happen. I was then told at checkout that postage was £4 but when I got my receipt I was charged £10 for postage. I emailed the company for an explanation and got no response. Would not order again.”

Helpful Report

Hi Becky, Thank you for taking the time to leave a review, Apologies for not receiving a response from us, we are experiencing a high level of calls and emails along with a system error this week that meant some emails did not get through to us :( We have checked your order and can see this was placed with two of our Marketplace sellers, which is why there were two delivery charges as your orders would come from two separate locations. Please be assured we have passed your feedback on to make further improvements to our checkout process. We do hope the gifts are enjoyed. Best Wishes The FodaBox Team

“Brilliant product with great fast service. Looks to be well wrapped hopefully alls well when it's opened”

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“1st order arrived nice and prompt,2nd delivery due next week”

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“The cheeses haven't been started yet as they are a gift. The packaging including cold packs was very good and the delivery very quick.”

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“My order didn’t arrive on the day it should have and then it was found to be lost by the courier so got a refund.”

Helpful Report

Hi Fiona, We are sorry to hear your recent order did not arrive as it was lost by the courier :( Please be assured we have passed your feedback on to the seller of your item. We can see you have been refunded and apologise for any inconvenience this has caused. Best Wishes The FodaBox Team

“Goods delivered in a timely manner and website easy to use”

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“Brilliant products and delivery”

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“All delivered as expected. A really novel gift for a foodie!”

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“First time I have used yourselves and have no complaints. Delivered as a gift on time. Thank you”

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FodaBox is rated 4.2 based on 2,940 reviews