FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,939 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,939 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

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“Easy website, easy to order, fantastic selection of products and very swift delivery in nice packaging Thank you 🙏”

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“Very good quality items, nice boxes, delivered promptly. Definately would use again.”

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“Value for money was poor - 8 small items for nearly £70 and the majority just snacks that could have been bought much cheaper Arrived on time and well packaged but I'd be much more careful in buying vegan food online in future”

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“Very easy to use”

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“Bought as a present . Even unopened it smells amazing! I’d quite like it for myself!”

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“I ordered two different items and they sent me the same item twice. Ridiculous. Customer service has not gotten back to me either. Unprofessional”

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Hi there, Thank you for your recent review, We are sorry to hear you have received an incorrect order, Our customer service team will be in touch with you shortly to get this resolved for you. We apologise for any inconvenience caused, Best Wishes The FodaBox Team

“Very happy to be giving this as a gift, 🎁 it looks lovely. Wish I had bought one for myself.”

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“They did what they say they to theirs applied it on the date they said and it came in perfect condition very pleased with them”

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“Ordered for Christmas and was told item was ready for dispatch on 9th December, it still has not been received at courier on 18th December and I have not had a response from fodabox.”

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“Ordered a large nutcracker but got a small. However this was quickly rectified and I appreciate your prompt response.”

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“Easy to use website, good selection of goodies in the box, well packaged, happy customer.”

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“First order, the box came smashed up and the contents inside have been squashed and broken. I wrote an email to customer services and they never replied”

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Hi Andrew, We are sorry to hear your recent order has arrived damaged and you have not received a reply from us. We experienced a system error this week whereby some customer emails sadly did not reach us. Please keep an eye out on your inbox, a member of the team will be in touch shortly. Best Wishes The FodaBox Team

“I purchased a small selection box of 3 cheeses as a Christmas Gift so sadly not tasted them but the presentation looks lovely”

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“My daughter recommended your products so I ordered 2 boxes to be delivered in London. ( I live in New Zealand) both were delivered promptly and both recipients were thrilled. Unfortunately my daughters box has still not been delivered - although the courier insists it has been”

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“Arrived quickly and was very well packed. The spices were great and put together as a very nice gift set. Will definitely use again.”

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“Parcel arrived today(17th dec) after ordering it on 11th dec. Had ordered the craft gin and tonic hamper. It came with two cardboard boxes and when i took the outer cardboard box off I knew something was wrong as the inside box was soaked. Opened it to find the tonic water smashed and glass all over the packaging! It was supposed to be a christmas gift and now it cant be given. Wrote a complaint email and now waiting to see what happens. Very disappointed!”

Helpful Report

Good afternoon Poppy, We are sorry to hear your recent order arrived damaged :( We can see that a fresh new order has been placed by our Customer Service team for you. We do apologise for any inconvenience caused and hope you enjoy your replacement when it arrives. Best Wishes The FodaBox Team

“The service has been 100% and the packaging similar. It is a present so not opened yet.”

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“Order arrived ok”

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“Buying gifts for friends who have everything is always a challenge but everybody has to eat! The snacks box was well received last year so why change a winning product! Well done, keep us in your files...but no body else’s! MN”

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“I ordered it, it was delivered and recipient said thanks.”

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FodaBox is rated 4.2 based on 2,939 reviews