FodaBox Reviews

Name: FodaBox
Address: Unit 10 Quadrant Park, Welwyn Garden City, Hertfordshire
Rating: 4.15

4.2 Rating 2,948 Reviews

78 %

of reviewers recommend FodaBox

4.2

Based on 2,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About FodaBox:

At FodaBox our mission is to make better food & drink accessible to everyone. When you enjoy our online retail marketplace, you support independent brands and producers from across the UK. Anything sold directly by FodaBox is hand-chosen from our favourite producers and shipped directly on an expedited service from our warehouse.

Visit Website

Phone:

03331 21 21 66

Email:

support@fodabox.com

Anonymous

Anonymous // 01/01/2019

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“So impressed with my experience with BoroughBox, I came across them when looking for a Christmas gift and from ordering to delivery was thrilled with the service. I ordered a craft beer and crackling box and it was delivered within a few days. The packaging and presentation were great - we were so impressed by the experience that we ordered a second box for another gift! Would definitely recommend them and will absolutely be using them in future.”

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“Fantastic!!!!”

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“Great hamper. Ordered from NZ to deliver to UK. No hassles and beautiful gift. Thanks team.”

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“Good quality, prompt service, arrived within a few days”

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“A very good, reliable seller with unusual ideas for presents. goods were sent very quickly indeed with excellent packaging.”

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“Excellent choice and easy to order to multiple addresses as gifts. Unfortunately none of the gift messages were transferred on to the parcels. One of the five people we’d sent gifts to, worked it out and called to say thank you. The other four were awkward texts/calls to check if they’d received their gifts. Wouldn’t use again on that basis which is a shame.”

Helpful Report

Hi Jennifer, Thank you for taking the time to leave a review of your recent experience, We are sorry to hear part of the gift message for your orders were not received. Please be assured we have passed your feedback on to our Tech team who are currently investigating to prevent a future occurrence. We do hope the gifts were still enjoyed :) Best Wishes The FodaBox Team

“Super range of products and mystery boxes are worth trying , problems with order are sorted out , but last 2 orders did need resolving and they were sorted but a little more attention to picking orders needed”

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“Great box and great service. Thank you.”

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“I really like the service and I always loved the BoroughBox branding. This new Foda Box name is quite off-putting. It just feels like a made up name with zero connection to anything. Branding and image is important with this type of gifting product and the old branding was part of the appeal. I'm not sure that I'll use them again to be perfectly honest.”

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“I’ve not received anything yet! Taken ages over a week? Still nothing, then I get asked to review the delivery I’ve not even had!”

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Hi Kay, We are sorry to hear you have not yet received your order :( We can see that our Customer Service team have been in touch with the seller of your order who has advised of a few delays. We do hope your order has now arrived, please do not hesitate to get in touch if this is not the case. Best Wishes The FodaBox Team

“Quick and easy ordering/despatch, arrived well packaged. Bought as a present , great value will order again.”

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“Good choice of different hampers”

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“Still waiting for delivery after 5 days.”

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Hi Asif, We are sorry to hear your order did not arrive :( We can see our Customer Service team have looked into this with the seller of your order and a refund has now been provided. We apologise for the disappointment this must have caused. Best wishes The FodaBox Team

“Everything I asked for. Can’t fault it”

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“I have used Borough Box a few times now and the products are always high quality and well packaged. It’s a good way to support support small businesses too. The only down side is that because they use many different suppliers, you can pay postage on each item in your order and this can add up to quite a bit on multiple orders. Having said that I will definitely use Borough Box again in the future.”

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“Ordered a Xmas present for partner. Old fashioned cocktail kit. Very over packaged and a bit over priced in my opinion.”

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“Ordered cheese and wine hamper for Birthday Boy. Haven’t seen it myself but he loved it! He said it was beautifully presented and consumed very quickly. Will be back for more orders. Thank you!”

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“Despite the problems with delivery of my order, Fodabox were very helpful in trying to get it sorted, but because of time constraints on my part, this was not possible and within a very short time I received a full refund. This disappointment will not stop me contactingg Fodabox again. Best wishes”

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“I was very pleased with my order, it was swiftly despatched, and arrived very nicely packaged. I will certainly use your business again.”

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“BB despatched the gift box quickly are I ordered. Nothing else to report - see previous comments”

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FodaBox is rated 4.2 based on 2,948 reviews