FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a wheel of Saint Agur. Very soft delicate cheese. It arrived in a cooler cold and in great shape. Other companies have failed shipping this cheese.”

FoodServiceDirect.com 5 star review on 14th April 2023

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“I was able to find the product which I had been searching for a long time.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Easy to order, our shipment was very fast and arrived still chilled. Will order from again. Great customer service, and friendly staff. Thank you”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you soon!

Posted 2 years ago

“The product was not good quality and it tasted stale. 😕”

Helpful Report

Posted 2 years ago

Thank you for the feedback. At Foodservicedirect we strive for 100% satisfaction, we apologize that this did not happen here. Please feel free to reach out to our customer service team we would be more than happy to help you find a different item.

Posted 2 years ago

“Great prices and super fast delivery.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Food Service was fast and quick. Also, they were out of my product, they notified me as soon as it was available - fantastic customer service!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“I truly Love the Product I ordered from your company..Thank you and Don't change anything .”

Helpful Report

Posted 2 years ago

You’re certainly welcome! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“Well since my order never arrived and I didn't receive any notice I'd have to say it was pretty poor service.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. UPS notified that your order was damaged in transit and back on 03/14/2023, one of our customer service reps sent you an email informing you that we have issued you a refund in the full amount for the damaged product. If you still do not see our email please check your spam folder for it. We sincerely apologize for any inconvenience this may have caused you. Please let me know if I can be of further assistance. Thank you,

Posted 2 years ago

“Arrived in a timely manner. Packaging very safe and secure.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We are so glad we could get you the items you need.

Posted 2 years ago

“Good quality-fair price-efficient shipping”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“My liquid coffee got here still frozen just like it suppose to”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you. See you soon!

Posted 2 years ago

“Great service. Will order again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“You need to change your accounting policy. When I ordered the product I received a pending charge on my credit card that went on for weeks then it mysteriously disappeared and I did not know what was going on so thinking the order was canceled I ordered it again and again a pending charge came on my credit card and disappeared but this time I called in and talked with customer service. Your policy of charging the customer at the delivery time occurred and had two boxes that came. STOP doing the pending charge! JP of SLC...”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Pending holds are held on your account for up to 30 days and will release once the order ships. The first charge disappeared once your order shipped then it became an official charge on your card. The second charge was for the second order you placed and like the first one it shipped so the hold disappeared and became a charge on your card. We do everything in our power to keep you up to date on your order. Any important updates to your order are emailed to the email on file. If you do not see them please check your spam folder for them. You can also check the status of your order, Tracking links, or any updates via your account dashboard. Please feel free to reach out to our customer service team if you require any assistance, we would be happy to help.

Posted 2 years ago

“GOOD SHOW LADS!!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 2 years ago

“I bought apple cranberry pies. They are delicious. Come in good shape and fast Will order again. Apple hi pies and apple raspberry are also excellent.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you soon!

Posted 2 years ago

“This is the greatest ever delivery service”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“The product I ordered and the product I received were not the same. The image on the website did not match the description and they sent me the image item. When I called them to ask for a refund and to send the product back they argued with me that I received the right product while admitting that the image and description did not match. After asking for a manager to speak to they told me they would have someone call me back. After speaking with the manager she admitted I was in the the right and would send a refund. After waiting for 6+ days for my refund I was given the run around to call PayPal, call my bank..meanwhile no refund in site while I already sent back their product as they requested. I called my bank to let them know of the situation provided them the tracking number they refunded my money, and said they would get in touch with the company. Will never use this company again or refer it to anyone I know. Their customer service is terrible and they market incorrect items while they argue with me about it when I call them to tell them it’s wrong, despite them agreeing with me. My bank also said no refund was ever tracked on their side, so I doubt I would have got my money back if I didn’t call my bank to dispute the charge.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I have forwarded this to the Customer Service manager for training. Please be on the lookout for an email from us soon. Thank you

Posted 2 years ago

“This was a wonderful surprise for me to be able to order these wonderful calzones for my husband. Their arrival was postponed but I was informed quickly and they arrived in a timely matter.”

Helpful Report

Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 2 years ago

“Makes life easier to be able to buy in bulk and get it delivered.”

Helpful Report

Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need. See you soon!

Posted 2 years ago

“I received my package and shortly after I was notified that it had been delivered .It was packed nicely, and the sausage was frozen solid. The sausage was separated with wax paper.I will continue to order from this company in the near future.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews