FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came in good time and exactly as it was supposed to be.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Delivered as promised. One item delayed, but I was forwarned at the time of the order. Even that was delivered at the time specified at time of order.”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“good service”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“The price was cheaper your way than just buying 1 (one) at a time with all the other stores. The timing wasn't really good, I just have to order the item about 2 weeks early. That is just fine with me.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 2 years ago

“Great service-easy to order, delivered in a timely and on time manner and great quality.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Excellent packing and speedy, reliable delivery of 1st rate products at reasonable prices, with superlative customer service makes Food Service Direct a champ!”

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Posted 2 years ago

Thank you for the great feedback we appreciate it! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“The upside down pineapple cakes are delicious and were a hit at our party!”

FoodServiceDirect.com 5 star review on 15th May 2023

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Posted 2 years ago

Thank you for your feedback we appreciate it. We can see why it was a hit, they look really good!

Posted 2 years ago

“Everything came by correct date and quality items!”

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Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“I love ordering from FoodService Direct! The quality of the food is fantastic, it arrives in a quick amount of time and is packaged very, very well.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Hi ordered mini hot dog buns. Twice. Both times freezer burnt from the dry ice. I learned don't order bread sent in dry ice. Seller should know that. The first one was thrown out with credit on item. The second one never called supplier. Threw out my self. With no credit. I was over it.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Quality of the items were good and price is excellent. We’re ordering it again after a week we’ve finished it.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Excellent ! Thank you !”

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Posted 2 years ago

Thank you for the great feedback, we’re happy to have you as a customer!

Posted 2 years ago

“Fast service but not always the best prices so I switch to another company when that happens. Especially like the fact I can get products I want that are not available elsewhere. Bravo food service direct.”

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Posted 2 years ago

Thank you for the feedback! We are always working on ways to lower our costs for our customers.

Posted 2 years ago

“Received my package in a timely manner, but the box was badly battered, I mean the box looked rough. But, thanks to the way you used cushioned material all jars arrived intact. You are the only place I can find these pickles Valsic orginal dill pickle. Always a happy customer”

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Posted 2 years ago

Thank you for the feedback! I am glad we could protect your pickles from harm.

Posted 2 years ago

“Arrive in a timely .High quality and good value”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“The food I received was delicious and it arrived early! I'm hoping to order more from this company!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Love your company but I think you should lower the shipping if bought by an individual and not a company. It gets very expensive.”

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Posted 2 years ago

Thank you for the feedback! We are always working on ways to lower our costs for our customers.

Posted 2 years ago

“I absolutely love the your products, customer service and fast delivery”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“AMAZING! PROMPT DELIVERIES! Well packaged. Great Italian Beef!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews