FoodServiceDirect.com Reviews

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with my nuts.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 2 years ago

“On time still frozen Thanks.”

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Posted 2 years ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 2 years ago

“Good selection. Good customer service. Poor shipping and logistics. Frozen items defrosted 60% of time. Items ordered with 3 week ship time become 'unavailable' after waiting, but no notice given until I request update, and only option is to resubmit and hope they arrive after another 3-4 weeks. That is poor logistical service.”

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Posted 2 years ago

We pride ourselves on getting our customers what they need and we are sorry that could not happen here, due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. Sometimes suppliers do not tell us an order is being cut until we receive our final delivery confirmation, usually on the day our order arrives to us. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Totally awesome”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Always fresh. Shipped and delivered on time.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 2 years ago

“FoodServiceDirect.com has been handling our kefir orders for a few months. They do an exceptional job. One of their service reps, Makiah, usually helps me. She is very responsive and helps every step of the way and follows through. We will continue to work with FoodServiceDirect.com. Thank you.”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“The first time I started looking for a certain product, the prices were insane. And the prices that were good, were too expensive. Then I found FoodServiceDirect. They not only had the products I wanted, they offered free shipping. Since then, I only order what I need/want from this company. They ship fast, they ship well including using dry ice to maintain the product's quality and I have never had a problem with them. Highly recommend.”

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Posted 2 years ago

Thank you for the feedback! We are so happy we are able to get you the items you were looking for. We really do appreciate your business.

Posted 2 years ago

“Please cancel my monthly shipment. It is a very good service but there has been a death in the family.Peggy Korn”

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Posted 2 years ago

Hello Peggy, thank you for reaching out, we are saddened by this news. Please know that we currently do not offer a monthly subscription as of right now. If you have any questions or comments please feel free to reach out to our customer service team anytime, we would be more than happy to help.

Posted 2 years ago

“It was a little pricey but the delivery was pretty fast and packaged really well. I’ve used them quite a few times and so far haven’t had a single complaint. Highly recommend”

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Posted 2 years ago

Thank you so much for the recommendation! We appreciate your business

Posted 2 years ago

“Es muy bueno en servicio y rápido.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“I like the prompt delivery of my order. I use your service to obtain food that I use for its low Sodium content. I need to limit my Sodium intake because I suffered a "Mini-Stroke" many years ago. I wish the delivery was made to the door of my house furthest from my driveway instead of the door nearest my driveway. I am obliged to use a rollator to walk, due to spinal stenosis. I have to use a hand truck to carry the order between the 2 doors.”

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Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“I use Food Service Direct to purchase items for my specialty bakery that I can't buy in the store. I love the ease of ordering and how fast items arrive. I also love that they have the items I need since they are hard to get in other places.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“i have not received my orders and I have been charged\”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. The pending hold on your card was lifted. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 2 years ago

“Extremely happy with this company. Very easy to order. Packed well for shipping. Fair pricing and will purchase again from them.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“We ordered double chocolate muffins, that we could only find through FoodServiceDirect without it being a variety pack - we received the order in a timely manner, the muffins were all frozen with a ton of dry ice to keep them that way (we had fun getting rid of the dry ice safely. Haha) and we’ve loved every one of them. We’ll be ordering again soon…. They’re already gone.”

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Posted 2 years ago

“Quick shipping! Frozen treats arrived still completely frozen in dry ice. Will definitenly be ordering again.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Delivered fast in a sturdy and reliable cooler preventing my order from getting spoiled. What an excellent service and a great variety of products to select from! Will definitely come back to use this service.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“This is an easy-to-order, easy-to-work with company!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I have purchased several items and I have not been disappointed yet!!! Great service and great quality products. Be”

FoodServiceDirect.com 5 star review on 15th May 2023

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Posted 2 years ago

“My order was super fast out the door!”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews