FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received exactly what I ordered in a very timely manner! Will use them again!”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 2 years ago

“The product was expired. Also, customer service was always out of the office.”

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Posted 2 years ago

Hello, Thank you for the feedback. I do apologize that your experience with us was not satisfactory. I do see that you spoke with our claims specialists and they confirmed the date listed is the product's Manufacture Date. I am showing this product has a shelf life of up to 270 days and is suitable for use until 08/27/2023. They also contacted the manufacturer for you and emailed you the coding for the Manufacture date associated for further proof but as of today, there has been no reply from you. Please feel free to reach out to us again we would be happy to continue to assist you.

Posted 2 years ago

“Love Direct Food Service it is the only place I can find this product....no stores seem to carry it any longer. Thanks Direct Food Service!!!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 2 years ago

“Always on time”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“I'm a retail customer who ordered items difficult to find in grocery stores. Products arrived in excellent condition. One item was a special order, which took longer to fulfill, but I was kept informed about its status until it was ready to ship. I would definitely use again.”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“I ordered protein bars at an amazing price. Delivery was fast, and the bars were well packed and excellent quality.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I ordered some Keeblers Vanilla Wafers and I was so pleased with the quality and quickness of my order being shipped out and sent to me so quickly I was very satisfied”

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Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“I recently placed an order with Foodservicedirect and I have to say, I was really impressed with their service. From start to finish, the process was seamless and easy. Their website was user-friendly and easy to navigate, and I was able to find exactly what I was looking for quickly. Once I placed my order, I received prompt confirmation and regular updates on the status of my delivery. When my package arrived, everything was well-packaged and in perfect condition. Overall, I couldn't be happier with my experience with Foodservicedirect.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“The product was Exactly what I wanted. Good price”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Wide selection of kitchen essentials, sauces and hard to find seasonings and ingredients”

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Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“We love the Sauer's brand unfortunately it's no longer available for sale in our area. We were so happy to find it on line. Thank you for having it available, we will definitely buy it again.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 2 years ago

“Great service!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“I ordered items for a big annual event. I ordered early Feb for a Feb 18th catering and received the items mod March. Even after repeateded cancelling I still go the items that I thn had to give away and pay for.”

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Posted 2 years ago

Hello, Thank you for the feedback. I do apologize you had an unsatisfactory experience with us. Unfortunately, as the items you ordered were special order items and had already been placed with our supplier and processed we will be unable to cancel it, as per our terms of sale. We offered you a one-time complimentary refund for this. Please feel free to reach out to our customer service team at any time we would be happy to assist.

Posted 2 years ago

“Excellent service, fast shipping and delivery, well-packed with dry ice. Highly recommended.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Presliced double choc pound cake is delicious. Was kept updated on delivery”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you.

Posted 2 years ago

“Great service and prices for my bulk vegan items!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“We love the special multi grain rice with dried veggies. It's a super product we use with many dishes and we thank you for carrying it. We've ordered it several times now and love it.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 2 years ago

“Cant find the product locally that my mother likes, but found on foodservice direct and send to her, she is very happy with delivery.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Normally I would say the service it good but today I got the wrong flavor of sherbet. It has been a few days and I still don’t have any information as to how this issue is going to be resolved. Not happy I’m out of the product.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. I do see that my coworker has sent you an update on your claim. At your earliest convenience please look in your emails for a response from us.

Posted 2 years ago

“I’m glad I can find the frozen food organic fruit/veg I need. But, I really wish they’d use recyclable packaging for shipping (like Northwest Wild foods or Daily Harvest.) Tye styrofoam is so wasteful.”

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Posted 2 years ago

Thank you for the feedback! We are actually working on some more eco-friendly packaging now and hope to have that in our warehouses soon.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews