FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pretty solid,”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“I love the prices and the product is good, however, I think they need to get a new shipping method, at least for parchment paper. My first order showed up completely destroyed, like all of it had fallen out and someone tried shoving it back in. Customer service was great and they sent me a new case that also showed up half destroyed. I didn’t want to deal with another return so I just kept it.”

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Posted 2 years ago

Hello, Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We have issued you a refund in the amount of $78.09 for the item not received. We are very sorry for any inconvenience caused, please let us know if there is anything else we can do to help.

Posted 2 years ago

“Leni Tan is amazing to work with. He is friendly, helpful, and very responsive”

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Posted 2 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 2 years ago

“All of the people I spoke to were very polite and helpful in helping me to arrive at the correct item to purchase. Please pass along my gratitude to them and your company”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“We received our products through a freight carrier. The products were as described”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you! See you soon.

Posted 2 years ago

“The okra I received was not frozen. The dry ice was gone. There should have been more dry ice in the container to keep the okra frozen since it took a week from the time it was sent to reach my place. Another thing I ordered eggplant which I have never received. It said it might take a month to come but I have never heard from you since. What happened to my eggplant order?”

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Posted 2 years ago

Thank you for the feedback. Customer experience is our top priority and we're sorry that your experience did not match those expectations. I can understand the frustration of having an order cut due to strains on the supply chain. Special order items are not kept in stock and only ordered on request for the customer. Unfortunately, we were not notified until the day your order was set to arrive that it was not going to be on our delivery from our supplier. An email from our purchasing team was sent to the email on file for this order, however, I do see that the email for this order is spelled incorrectly. Unfortunately, the .net was missing from the end of your email address, so you were not able to get any order notifications from us.

Posted 2 years ago

“Food Service Direct had everything I needed in stock for a catering event that I was doing. The items arrived on time and everyone loved the spaghetti and the sauce.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“They are good for doing a comparative pricing. I found the 7th Generation hand soap here at a great price. It was very appreciated”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“product same in damaged and mis-picked again”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 2 years ago

“Quick turnaround time & delivery of product! I would prefer the cases shrinkwrapped, but boxed works too!”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 2 years ago

“Totally enjoyed our order. Would definitely order again from this location.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 2 years ago

“Product came securely packed.. thank you”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“I love these burgers. They are just the right size for me. Very juicy when heated in the microwave.”

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Posted 2 years ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 2 years ago

“So happy to find this company! All of the customer service women are great! Couldn't find my everyday cereal when I moved from north to south, they have it and I order it regularly.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 2 years ago

“What I Ordered and delivery was timely.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Couldn’t find product anywhere until I found this company. Fast shipping.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 2 years ago

“THE FOOD *UCKED”

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Posted 2 years ago

We are sorry to hear you were unhappy with the product. Please feel free to reach out to our customer service team and we would be happy to see if we can find a better product for you.

Posted 2 years ago

“Fast shipping, great products!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Great service. Shipping expensive.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“product arrived on time and with no damage.. thank you”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews