FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Ember Farms sausage Pattie’s. Delivery as promised. Fast service and excellent quality. Will order again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 2 years ago

“Amazing selection, very good shipping and outstanding delivery.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Fast shipping, always arrives well packed in good condition, amazing choices of our favorite brands, highly recommend for anyone stocking up and tired of high priced grocery store items. Will buy again and have told friends about you.”

Helpful Report

Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 2 years ago

“Delicious. Even better when you dunk them in your coffee.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 2 years ago

“I ordered from you, and didn’t get my order. Pint blank. You strung me along with my order for over a month. I just got tired of waiting on you. I will not order from you anymore. I had ordered products from you for years. NO MORE!! Karon Tuttle”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. On January 24th we emailed you that UPS has notified us that your order has been damaged in transit with UPS. We offered to get you a replacement shipped out or a refund for the damaged part of your order. On January you were refunded the full amount for your order back to your original form of payment, if you do not see the refund you will need to follow up with your bank directly.

Posted 2 years ago

“The product I ordered was delivered in a timely manner, like very quickly. It was packaged appropriately so it would not spoil. Always have good luck with my orders”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Awesome Awesome Awesome”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Wrong product sent. Customer service will not help. The product was almost $100.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. I do apologize you were not satisfied with your order. I do see that you spoke with a rep in our claims department. With the limited information you provided and what has been discussed, the item ordered, invoiced, and shipped was the item received. Please feel free to provide the requested information to our customer service team anytime, we would be more than happy to help.

Posted 2 years ago

“great quality, fast shipping. honored a price mistake on the website even. that's above and beyond.”

Helpful Report

Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“The shipping time is incredibly fast. I’ve ordered twice in the past month and I am so happy to have found this source. The product has been packaged extremely well, also.”

Helpful Report

Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“Very happy with my purchase. Shipping from Food service direct always very fast.”

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Excellent source for my product.”

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Posted 2 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 2 years ago

“Ordered Malto Meal maple(case) hot cereal… received cream of wheat cereal (case ) very disappointed in service. Philip Lucero ( Venice,Florida )”

Helpful Report

Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“Great service! Fast service wonderful cold box arrived packed perfectly and very cold”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Quick delivery. Soup was good.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Always satisfied with my orders. Shipping is fast and always protected. Only place I can get my favorite cookies!”

Helpful Report

Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Soup was terrible more broth and more chicken and noodles”

Helpful Report

Posted 2 years ago

Thank you for the feedback. I do apologize you are not happy with your order. Please reach out to our customer service team we would be happy to help you find something that you like.

Posted 2 years ago

“I ordered the macarons. They were fresh & none was broken & perfect bite size.”

FoodServiceDirect.com 5 star review on 12th February 2023

Helpful Report

Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you! Hope to see you soon.

Posted 2 years ago

“Great product, fast shipping”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Great product but buyer beware. Watch your bank account. I was charged twice for this product.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. When you place an order we do place a pending hold on the charged card and once it ships the card is charged. So if there are multiple orders there will be multiple pending holds on your account. You can manage your orders via your account. Please feel free to reach out to our customer service team if you have any questions about your order.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews