FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will probably be placing the same order soon because I love the product and I have been sharing with others to buy the same! hedy”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“The whole process (ordering and receiving) was great! Thank you!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 3 years ago

“your ordering system worked well, the delivery, however, took a little too long to arrive. luckily it was cold and the product was still mostly frozen. I'm looking forward to using your product however I still need a copy of the invoice please forward it as soon as possible thank you, Chef Larry”

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Posted 3 years ago

Hello, Thank you for the feedback. Invoices can be found under your Account under My Orders next to the corresponding item once it has shipped. Items are only invoiced the evening the item has shipped and is combined into one invoice if there were multiple items shipped on the same order. Invoices also shipped with the order. If you still need assistance please feel free to reach out to our customer service team, we would be happy to help.

Posted 3 years ago

“I purchased a box of 200+ coffee creamers and was very disappointed that they had an expiration date 2 months from my date of my purchase. While these were not expired, there was no way I could possibly use all 200 + creamers in 60 days. My purchase was not eligible for a return because I had opened the box (not realizing the expiration date was printed on the outside of the box ). I feel my return should have been honored, based on the fact that it is not realistic for a person to consume 200+ units of a product in 60 days.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback. I do see that the rep you spoke with offered you a pre-paid return label if you would like since this is within our policy. Since we understand some of our smaller home users won't be able to use bulk quantities of items.

Posted 3 years ago

“I cannot find items iv ordered in my account order history, you gotta do better.”

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Posted 3 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 3 years ago

“the ordering process was great I called my order in the lady on the phone was ver professional and very helpful and polite it was my first time ordering and she help me out a lot and the food was great”

Helpful Report

Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you. Hope to see you soon!

Posted 3 years ago

“My item arrived quickly. It was packaged very well and arrived intact with no problems.”

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Posted 3 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 years ago

“Great customer service and fast delivery!!”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Ordered 3in tart shells. Shells were good until I got to the btm row... All shattered!!”

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Posted 3 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 years ago

“I am a frequent customer. However, on my last order shipment, my order didn't come all on the same day. The order came over the course of 3 days. This made it very difficult to keep up with provided it was a large order. After reviewing my order some items were missing. Thankfully a customer rep sent out what was missing. Point I am trying to make is I would prefer my order to come all at one time.”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback. Unfortunately, with large orders, we will ship out what we have so there are no delays with your order. Please also take into consideration the weekend and if your area has Saturday delivery. If not then since the shipping company does not ship out on Sunday most orders will be delivered the next business day. All order tracking numbers are sent to your email for the order for your ease. Please check your emails for these tracking numbers so you can track your package.

Posted 3 years ago

“Never received my lobsters were lost. But the customer service is great!!!”

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Posted 3 years ago

Thank you for taking the time to leave a review. Lost lobsters are never a good thing, but I am happy to hear our team got you taken care of!

Posted 2 years ago

“The pureed vegetables are excellent. They hardly need salt!! And I have one cat who just adores them!”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“I have ordered from FoodSercice multiple times and the product, delivery time, and packaging 📦 are always of the highest quality. Thank You”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 3 years ago

“The value of the product ordered was good. Don't get me wrong the Kozy Shack Rice pudding for whatever reason was not available elsewhere so I'm glad you processed the order but it took like better than three weeks to deliver. So yes the delivery was on time but it was a long time. Otherwise I mean how can you screw up a case of pudding?”

Helpful Report

Posted 3 years ago

Hello, Thank you for the feedback. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 3 years ago

“Excellent staff. Very concerned about their customers. Their communication kept me abreast of my purchase. Kudos to the support team!!”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you. Hope to see you soon!

Posted 3 years ago

“The service was good and mom got her case and only ate one. She passed away”

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Posted 3 years ago

Thank you for taking the time to leave us a review. We are so sorry to hear about your mother. Keeping you in our thoughts.

Posted 2 years ago

“So happy with our cookies. This is the only place to find the. Shipping is pricey but worth the Christmas nostalgia”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 3 years ago

“My ordered arrived quickly! Thank you!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 3 years ago

“Excellent product!!”

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Posted 3 years ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 3 years ago

“The product is a little outdated but still delicious. I will buy from this company many more times.”

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Posted 3 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews