FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food products is very good. High quality. Customer service is excellent.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“product came quickly but its on the expensive side”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We are always working on ways to lower pricing. If you sign up for marketing emails you will be the first to know about any specials or sales we are running!

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Service was fine but product purchased was terrible, tasteless and not worth the money.”

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Posted 2 years ago

Thank you for the review. I am sorry to hear you were disappointed in the product.

Posted 2 years ago

“Love the taste. Regularly find 1-2 worms in each filet. Very disappointing.”

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Posted 2 years ago

Hello, Thank you for the feedback. I do apologize you are dissatisfied with this item. Please feel free to reach out to our customer service team anytime, we would be happy to help you find something.

Posted 2 years ago

“Super fast delivery, and the icing was just as I pictured. Will definitely be ordering from them again”

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Posted 2 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“Dogs tasted good. Would have preferred them to be packaged separately. They came frozen all together and ended up throwing half away as we didn't need 48 at one time.”

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Posted 2 years ago

Thank you for the feedback. Since we sell many bulk products please feel free to reach out to our customer service team we would be more than happy to provide some storage tips for the future.

Posted 2 years ago

“Only our second order but so happy with the shipping and communication. Fantastic customer service and price.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Easy to place my order..Delivery time was good. Breakfast Burritos were very good!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“It was great and easy to order from”

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Posted 3 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 3 years ago

“Food Service Direct had what I'd been looking for. for over a year! Was more costly than I'd hoped BUT they had it, so I gladly paid for it! Waited a month for it to arrive BUT AGAIN, was happy I'd found it.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we are able to get you the item you were looking for. See you soon!

Posted 3 years ago

“The product arrived on time and properly frozen - just like we needed it! I was worried ordering something like this (frozen cinnamon rolls) through the mail, but it couldn't have gone any better. Will definitely use them again.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 3 years ago

“Was very disappointed with the state of the container when it arrived. The styrofoam container was intact but inside, the top to the ice cream container was broken as well as part of the container itself. This was a gift and made for a very poor presentation. The ice cream itself was delicious.”

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Posted 3 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 3 years ago

“It’s a great product and I’ll order again.”

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Posted 3 years ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 3 years ago

“I ordered a case of duck breasts from Food Service Direct and was very pleased with the quality of the product and the fast service. Thank you!!”

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Posted 3 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 3 years ago

“Thank you for your reliable delivery to a private home, needed for medication delivery.”

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Posted 3 years ago

Thank you for the feedback! We are so glad we could get you the items you need.

Posted 3 years ago

“Good Products and Prompt Shipment.”

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Posted 3 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 3 years ago

“So awesome that your delivery is so fast and comes very well packaged and insulated. I will for sure keep doing business with you! Thanks so much!”

FoodServiceDirect.com 5 star review on 11th January 2023

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Posted 3 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 3 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews