FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,964 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service a+”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Great price, in stock, and quick delivery. Been looking for this for awhile. Thank goodness for your company!!”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“Taste Nirvana is the most tasty coconut water I have ever had”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you.

Posted 2 years ago

“Everything went smoothly. Easy ordering, fast shipping and great product.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“Our first order something happened with UPS. I contacted you and told you problem, but it took 5 or 6 days for our order to be ordered again to be delivered. We ordered 2 cases and only 1 shipped. The 2nd case had another UPS note and was never delivered. We're sorry. We need someone more reliable to deliver the products to us when we need them.”

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Posted 2 years ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations.UPS notified us that your order had been damaged in transit. We sincerely apologize for this inconvenience as we know how important it is to get your order. I do see that you were refunded for this damaged item. Please feel free to reach out to our customer service team, we would be happy to assist.

Posted 2 years ago

“Arrive on time . Good packaging.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these for you. Hope to see you soon.

Posted 2 years ago

“I purchased I believe a case of escargo can 2 lb each I believe I was absolutely amazed it's like I remember that I used to get in the stores I love it thank you we'll probably get again”

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Posted 2 years ago

You’re certainly welcome! We are so happy we could get these for you. See you soon!

Posted 2 years ago

“Clear information and delivery”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Great product with great shipping. The box stayed cool and product was at a great cool temperature.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Just wanted to say that it was pleasure making a purchase of Swiss Mocha latte with FoodServiceDirect, price was reasonable and delivery was good”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“Excellent Service!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“I was very pleased to find the product available with food service direct and they delivered it promptly. However the packaging was a giant unrecyclable styrofoam box. I would not order from this company again for that reason. I have received other frozen products specifically dog food from farmers dog that comes in recyclable box with dissolvable insulation and dry ice- in this day and age eso with an organic product I would like to see an effort to minimize packaging waste.”

Helpful Report

Posted 2 years ago

Hello, Thank you for the feedback. We strive to be as eco-friendly as possible, doing so we use recyclable coolers for our shipping containers. I would suggest looking up a local recycling plant that accepts this packaging if this is something that interests you. If you have any questions please feel free to reach out anytime, we would be happy to help.

Posted 2 years ago

“Received quickly and nicely packed.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 2 years ago

“Great selection of hard to find items! Fast shipping. Love this site!”

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Posted 2 years ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 2 years ago

“You are always sent out in a timely matter will buy again when we need more .thank you”

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Posted 2 years ago

You’re certainly welcome! Thank you for the feedback. We appreciate your business. See you soon!

Posted 2 years ago

“Great quality product and fast delivery.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 2 years ago

“First of all, it was delivered to the wrong address in my complex, luckily, my neighbor recognized my name and brought it to me. Secondly, the yogurt was damaged, four of the containers were damaged and made a mess all over the carrier box. I was able to salvage the rest, but I will not be buying from you again. To top things off it was late in the delivery. I sent a note to the food service direct and never received an apology. This is the first response I have gotten. Poor customer service!!”

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see the customer service rep you were in contact with sent you an email updating you on your damage claim, I also see that you received a refund for the damaged portion of your order. If you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 2 years ago

“Order was easy, received product in timely manner. UPS dropped the box at my front door and broke two of the jars inside. FoodService refunded money immediately.”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“Quick service, item was as described. Great estimation of delivery time.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Great product selection, service and speedy delivery.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,964 reviews