FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery and great tasting products!!!”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Great price, reasonable shipping, and fast delivery. 5 stars!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Dry ice bags were sliced open which led to the destruction of a quarter of my purchase. Although it was requested that the delivery be announced by a simply door bell, the delivery service failed to announcethe delivery. The email confirmation was greatly appreciated.”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Great Service”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Amazing! Productnarrived completely frozen! It is delicious!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Excellent service, quick delivery.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“easy ordering online and fast shipping”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Send many messages that I only wanted one order of two pies.Nobody paid attention”

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Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. Unfortunately once an order is submitted by the customer we are unable to alter it in any way. I took a look at your account and noticed two different order placed on different days. Im also not seeing a cancelation request for your order. Please if there is ever an issue with your order feel free to reach out to our customer service team. We are always happy to assist!

Posted 1 year ago

“Delivery was fast my order was complete”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Great, Quick service. Delivered on time.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Gwen Great Service An Fast Deliver.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Delivery on time and order was exact and excellant tasting,,Thank you,”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 1 year ago

“I was disappointed by the customer service I received. I ordered cases of chips, all the cases expire within a month. When I spoke with customer service that as long as they don't expire within two weeks they are considered fine and could not help me. I could return them for a 20% restocking fee, but the box can't be opened, so it's not an option since I can't see the date without opening the box (not the bags). This experience was disappointing knowing that I am not going to be able to use these before the expiration date as we hand them out in our gift bags but am not willing to give them expired items.”

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Posted 1 year ago

Hello, Thank you for the feedback, your experience is important to us, and we genuinely want to make things right for you. I took a look at your claim and noticed the chips expire in May over 2 months from now. We do want to make this right for you since this item is with in our policy we can offer a return for you. If you need any assistance processing a return please feel free to reach out to us anytime, we would be more than happy to assist.

Posted 1 year ago

“Highly disappointed, delivery was delayed and all 24 cakes was destroyed.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. A claims specialist has sent you an update on your claim. Please look in your emails at your earliest convenience for a response from us.

Posted 1 year ago

“very pleased with the ease of shopping and the product arrived as expected. Will order again as needed.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“The price of shipping threw me off at little at first but it ships well in a strodoam cooler with dry ice.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“great price, fast delivery”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“The service, the price, the delivery, and all were exceptional. Very glad that I was able to become acquainted with FSD. Thank you!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Pricing acceptable. Delivery time reasonable.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Arrived on time and frozen solid like it was supposed to be.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews