FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and fast dependable service. Food arrives in good condition.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“I have ordered twice from this company and have been very pleased. I was well informed about when it was shipped and when it would be delivered. Very happy with quality of the food also.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I was thrilled with my purchase because Sauer Spaghetti Sauce is mine and my family’s favorite sauce and we couldn’t find it anywhere. It’s exactly what I was searching for!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Great service, great packaging!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“We totally love you guys. Keep up the good work.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“My order arrived quickly and safeily, but the new charges of $10 for a singular frozen pack per item is excessive, especially when multiple items are shipped in the same box. There's no need for that many packs, nor to be charged for each pack. Please return to the prior shipping method that doesn't include those excessive charges. Or at least, figure out how many packs are actually needed for a singular shipped box with multiple items and only charge for that.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. The "cold" fee ensures proper packing and temperature maintenance for frozen and refrigerated items during transit. To guarantee the quality and integrity of these items upon delivery, we use specialized packaging materials such as ice packs and dry ice. The 'cold pack fee' helps cover the additional cost associated with these materials and ensures that your items arrive to you in perfect condition. If you have any questions please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 1 year ago

“quick deliery”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Deliveries are fast and items come very fresh, packed in a cooler.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Took over a month to get product and would not cancel. Terrible customer service”

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Posted 1 year ago

Thank you for the feedback. Unfortunately, since we do have so many reminders as you place your order that this is a special order item that takes an extended amount of time to ship and process, and the email with the estimated ship date also lets you know that there is not a way to cancel the items once they are processing, we are unable to cancel this order for you. We have over 100,000s of items that ship out next day. Please feel free to reach out to our customer service team for assistance.

Posted 1 year ago

“My order arrived on time packaging was top of the line and the product was very good quality and I will be buying more in the future luv it”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Great price and fast delivery. For future shipments, a sticker indicating that this is a frozen material has been requested by my warehouse so that they will handle expeditiously.”

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Posted 1 year ago

Hello, Yes a sticker indicating that this is a frozen product and contains dry ice is located in various parts of the outer shipment box already. Please feel free to reach out to our customer service team if you need help finding them.

Posted 1 year ago

“I have ordered and received many deliveries of Kraft 5-pound bags of shredded parmesan from FoodServiceDirect.com and can say that, besides being HALF the price of an equivilent quantity at my local supermarket, the quality I receive from FSD is far superior, with no filler in the cheese at all. I do have two wishes: that FSD would initiate a subscribtion service that would automatically ship my order every few months, and that they would allow me to return the styrofoam coolers and gel icepacks in which their shipments are delivered like other food delivery companies do to avoid the monumental waste and contribution to our landfills.”

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Posted 1 year ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 1 year ago

“Great service and excellent quality! I will definitely be purchasing more in the future from Food Service Direct. Thank you!”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Very good and efficient service”

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Posted 1 year ago

Thank you for the feedback! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Great service and 1000s of items and options swift and fast check out and shipping information fantastic results”

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Posted 1 year ago

Thank you so much for the kind words! We really do appreciate your business. See you again soon.

Posted 1 year ago

“Deviled crabs are wonderful. Delivery took a long time.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“takes a little to long”

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Posted 1 year ago

Thank you for the feedback. We have over 100,000 items that ship out next day! If you have any questions about your order please do not hesitate to reach out to our customer service team and we will be more than happy to find you these items.

Posted 1 year ago

“Product arrived as described inthe time frame described.”

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Posted 1 year ago

Thank you for the great review! We are so glad we could get these for you.See you again soon!

Posted 1 year ago

“The sausages are NOT the normal Jimmy Dean turkey sausages. My entire family has eaten them for 10+ years from Costco. They stopped carrying them, so we tried these. They are inedible!”

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Posted 1 year ago

Hello, Thank you for the feedback. I do apologize you are not satisfied with the items you ordered. Please feel free to reach out to our customer service team, we would be happy to help you find another item.

Posted 1 year ago

“Great company! I received my package 2-3 days after placing my order. Their products are super affordable, especially if you have a large family like me. We have 6 kids and buying in bulk really helps, especially with prices like this.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews