FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The gluten free rolls I ordered arrived carefully packaged and frozen. We are very happy with the quick service!”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Had a hard time with website on my iPhone Worked better with my laptop.”

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Posted 1 year ago

Thank you for the feedback. I do apologize you were having problems placing your order. Please feel free to reach out to our customer service team if you need any assistance with your order, we would be happy to help.

Posted 1 year ago

“I ordered cookies in plastic boxes. Most of the 12 boxes were crushed with cookies falling out that were also broken. This problem could easily have been avoided if the cookies were packed in a shipping box large enough to accommodate them.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Thank you! We got our order and it was frozen still. Good service, quality food.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Shipping was way too much !”

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Posted 1 year ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a large warehouse where we can keep excess. For that reason we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor the price of extra packaging for the items. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“Was so happy to find this fine product that for some reason grocery storess don't carry. Shipping is fast and frozen product arrives well packaged and fully frozen. I receive accurate shipping notifications so that I can be home to take care of it when it arrives. Great company, great service, great communication!”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“I ordered frozen items, they shipped safely with dry ice in insulated containers. Arrived safe, and still frozen. Very pleased with the service.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“The return policy is "Unbelievable". When a customer accidentally orders the wrong item (that they can't sell), they should be allowed to return/exchange the item, making sure it is properly packaged for return trip.”

Helpful Report

Posted 1 year ago

We apologize we are unable to return your order at this time. Certain items, including special order items and temperature-sensitive products, are not eligible for returns, as well as some items fulfilled by specialty vendors. Please be aware that products ineligible for return are clearly indicated on the product page. We have this policy in place to protect our customer. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us.

Posted 1 year ago

“It just takes so long to receive my order”

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Posted 1 year ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“i ordered gluten free rolls and they came in still frozen and nicely packaged. would recommend to everyone if you are gluten free.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“There was a delay getting my package and when it was in shipping mode one of the 12 mixes had broken. UPS had taken out the broken one, moved the rest into a UPS box and resumed the shipment sending you FSD a notice of this. Each container in the shipment was extremely sticky and being it is cardboard containers not a lot I could do to fix the issue. FSD never reached out to me nor did they replace or credit my account for the broken cotainer. They had sent me a notice that I reached out to them which I did not but UPS had and was wondering if my issue was resolved which again it was not. I then sent you a notice on this and heard nothing back from you. Poor customer service!”

Helpful Report

Posted 1 year ago

Hello, Thank you for the review, ill be happy to assist. I do see that we reached out to you about your order on Feb 28th, unfortunately our customer service team has not herd back from you regarding your order. If you need assistance you can simply reply to our original email. Or if you prefer you can call, text or chat with us 7 days a week! Thank you.

Posted 1 year ago

“I enjoy the service but wish there was a better and more cost effective way when delivering frozen products. I am sure the cost to ship them is very expensive for you and for customers. These styrofoam containers long term tend to pile up and very wasteful from an environmental standpoint.”

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Posted 1 year ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 1 year ago

“Great service and FAST delivery”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Easy ordering.”

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Posted 1 year ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 1 year ago

“Love the Seitan, very good price...”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Food arrived on time and in good condition”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Product availability, good expiration date, arrives as promised if not sooner, well packaged. Friendly and efficient means of purchase.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“My bread was already moldy and could not be used. The packaging was ripped open already. I refused it the first day and they redelivered it the next day the same way and left it on my porch.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking We sincerely apologize for this inconvenience as we know how important it is to get your order. An email should have been sent to you by our customer service team on February 28th, I apologize if you did not receive it. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Awesome a fast shipping! Definitely will do business with again. Thank you.”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“Excellent service and shipping perfect and a good follow up. I loved the bulk size. Thanks LG”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews