FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Had what I needed and received it in a timely manner.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Fast shipping, good prices and packaged properly.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Great product great service”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“It is very difficult to find good egg roll wrappers. I have been making homemade egg rolls for over 50 years and finding the right egg roll wrappers has been a nightmare. When I discovered Food Service Direct and order a case of egg roll wrappers to cook for my son's accounting office I wanted to try these egg roll wrappers hoping they would work. WOW - BEST EGG ROLL WRAPPERS EVER!!! I was thrilled with them, I didn't have to do a second egg roll wrapper because there was a hole in one of them and there were no air bubbles to make frying them more difficult. I was able to quickly wrap 118 egg rolls and not one of them created a hole or floated to the top. Thank you Food Service Direct. I have been telling everyone I know about getting their egg roll wrappers from Food Service Direct. Best product of the century.”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“This is better than my first experience, the delivery was timely. Also this time there was enough dry ice and the product was completely frozen. I am glad that I had a better experience”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I've ordered multiple time from FSD and the quality of their products, as well as their customer service are top notch. The only criticism I have is that one of the products I repeatedly order (gelato) has arrived with damaged packaging all but one time; customer service has made it right (immediately) and sent a new one each time I've had to write/call in about it, so that definitely makes it a lot better, but there's got to be a better way to package/ship certain products susceptible to breakage during transit. Other than that, everything with FSD is great and I'll continue to recommend them to others, especially as long as the service remains top notch.”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“Great product great services”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very fast shipping and great products!”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 1 year ago

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Posted 1 year ago

“Found the product I wanted at a great price, and got a coupon for it. Shipping was lightning-fast, and the customer service was amazing. Wonderful experience!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Customer service was very helpful and friendly in modifying my order. The prices and shipping are fair considering my order was packaged in a freezer cooler.”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“Easy ordering. Prompt delivery. Quality product!”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly. Hope to see you again!

Posted 1 year ago

“Delivered with care, put package exactly where I told them to and the timeframe to get product is good”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Very good service”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“fast and easy. Shipping is a breeze.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“My first time do I don't know about all the things. I do wish that delivery was sooner then the 4 weeks.”

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Posted 1 year ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 1 year ago

“Arrived on time and in great shape. Appreciate finding this item. Stores stopped carrying when Covid hit and don't seem to be interested to make it available.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Order process simple and product is excellent”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“I love it!!!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Very pleased with product and delivery! Will order again. Thank you!”

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Posted 1 year ago

You’re certainly welcome! It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews