FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order of Vegan Brioche Buns arrived with three packages containing several broken or crumbled rolls. My previous Oder was perfect. I qwilql call you next week to see if you can make good. Thank you, Laura Shenghit 1-609-532-9574”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Always happy with my order of Regina Wine Vinegar! It’s the best!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Couldn’t find Light life smart bacon, one of my favorites, in supermarkets. So grateful I found it here. Loved the way it was packed and was delivered in a reasonable time.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“I order large decaffienated teabags for personal use. 50 to a box, so I don't need very often, but delivery is always prompt when I do”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Out of stock once I buy one product”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“We really appreciate the wide selection of plant based burgers for our home use. Vegan for 30 years. Everything arrives well frozen and very soon after ordering. Ordering process on website smooth. Questions answered right away by email. Thank you Food Service.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I had had mighty shakes during a three month hospital stay and wanted them when I left the hospital. I ordered them and was very happy with the way everything went. I will order more in another week or two. Thank you. Mike in Vermont”

FoodServiceDirect.com 5 star review on 24th February 2024

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need.

Posted 1 year ago

“I am a recurring customer. They are a pleasure to deal with. Always fast easy transactions and great prices!! Hifhlly recommend!!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Every order submitted has been received promptly”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I was able to buy a hard to find item. The price was good, and the item arrived. Very appreciative!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“I used to get the Soup Supreme in my local grocery store. When I got the FSD order, there were no preparation instructions. I prepared my soup the same way I had before by adding 2 quarts of water to the Soup Supreme. This was not the right thing to do. It was way too runny and had no flavor. After contacting FSD, I found out that you are not supposed to add ANY water to product. It would have been nice to know these directions. I will not be ordering from FSD again.”

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Posted 1 year ago

Thank you for the feedback, I'll be happy to assist. I do apologize you were having difficulties with the preparation of this item. We specialize in restaurant bulk packaging so some of our items do not come with preparation instructions for home consumers. Please if you have any questions about how to prepare this item feel free to reach out to our customer service team we would be more than happy to get you the cooking instructions. Or if you prefer you can also Google the cooking instructions.

Posted 1 year ago

“Excellent service. I ordered frozen bread and it arrived perfectly frozen! I was notified when it was delivered. As I was not at home, I left to get home and get it into the freezer. Thank you Food Service Direct! I will be ordering again.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“delivered with care in a timely manner! very satisfied with purchase.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Part worked as it was supposed to”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“Very good delivery time and very good product”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“You provide excellent service and food products and I enjoy shopping with you !”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Food Service is prompt and what I like about the shipping is they keep you up to date on shipping status until your items are delivered. I would definitely recommend especially if you have a big family or you're throwing a large get together.”

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Posted 1 year ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 1 year ago

“We ordered 2 items from you . The knorr soups base came in time everything was okay. The second idem was pickled cucumbers Italian . They never arrived. I checked the tracking number and I find out the package was broken or something. Well I checked to see after a while what’s going on and you guys charged my card second time with the entire amount of initial order. So I been charged second time for something I did not received first time . What kind of business you have?”

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Posted 1 year ago

Thank you for the feedback, Ill be happy to assist. I see that the order was in fact damaged in transit per UPS tracking We sincerely apologize for this inconvenience as we know how important it is to get your order. An email has been sent to you by our customer service team asking if you would like a reshipment or a refund but as of today there has been no response from you. I have sent you another email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Every order has been perfect. I’ll continue shopping here.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“excellent service and awesome Luigis”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews