FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent. When I couldn't find the products that I wanted and needed, Food Service Direct had exactly what I was looking for. Thank you!”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“Product was as advertised and shipment was on time.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Products are decently priced but they charge way too much for shipping which in turns essentially increases your product price (not making it a good deal). Even when you purchase multiple items your shipping doubles rather than being reduced. Will most likely not purchase other items due to shipping costs and will only buy the 1 item I can’t find anywhere else.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We apologize for any inconvenience caused by the shipping cost increase. It's important to note that our carriers have recently raised their rates, which has influenced this adjustment. Additionally, our shipping charges are based on temperature sensitive items and zip codes, with variations for residential and commercial addresses. We're actively reviewing our shipping cost calculations to ensure transparency and fairness. We apologize for any inconvenience caused.

Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Very satisfied with the quality and quantity of the duck tenders. They were hard to find but worth the search. Good product.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Great supplies”

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Posted 1 year ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 1 year ago

“You get my Hotlinks’s to quit and fresh and fast. I will be ordering from you every time.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I ordered from you a case of non-organic Tazo Awake English Breakfast Tea, and you sent me the ORGANIC version, which is awful stuff. The orginal, non-organic is tasty and full bodied. The organic variety is tasteless with no body to it at all. I threw it out--the entire case. I won't buy from you again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. I took a look at your order and noticed that the "Tazo Organic Awake Regenerative English Breakfast Tea, 16 tea bags -- 6 per case" was the item ordered, shipped and invoiced. Please if you need any assistance finding the correct item to order feel free to reach out to our customer service team. We would be more than happy to assist you in ordering the correct item.

Posted 1 year ago

“Delivery was prompt and exactly what I ordered.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Turkey Ham! So hard to find until you! Live the taste! Thank you”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“They had the product I was looking for. It was shipped promptly and was exactly as described. I could not have been more satisfied with any of the transaction.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Excelente el producto llegó súper bien y más rápido de lo que esperaba si volvería a comprar .”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“I love having access to bulk items with reasonable shipping costs and no membership fee. I am a repeat shopper and will buy again!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“All good reviews”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“I like the fact that you can get the Jack mackerals for our family the only problem I have is the shipping time it takes too get us the item . it’s almost a month before we receive them that’s the problem we have . Shipping takes so long.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Two shipments arrived with outer packaging badly damaged...one with inner, insulated box also damaged and product thawing (about 20% unusable). Problem appears to be with poor packaging by FSD (inner box free to bounce around and damage outer box) and not primarily with any mishandling by delivery company.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Fantastic service! Ordered a box of 200 pizza sticks for my daughter. They came frozen and packaged perfectly! Very happy!”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“great service”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“What a great place to do business with. The representative who took my call answered all my questions and placed my order for me.”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“I ordered funnel fries that arrived frozen as one large block. It appeared they were frozen, thawed, and frozen again. I was expecting individually frozen funnel fries. An individually frozen product allows the purchaser to choose the appropriate amount.”

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Posted 1 year ago

Hello, Thank you for the feedback. Ill be happy to assist. While we strive to have more consumer packaged items on our website we specialize in wholesale restaurant use. Most of our products are packaged for restaurant use that's why some of our products are not going to be packaged individually. Please feel free to reach out to our customer service team if you need any assistance with finding these products, we would be happy to assist.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews