FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,936 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,936 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always receive my order before expected, great service, great products, great prices!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Everything was good.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“This is the only place I know to get my Hebrew National Salami at good price and sent to my door.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Very happy with the service of Food Service Direct. What I order is a specialty item so I wait a few weeks to get it. Still worth it. Thanks for the great service”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. See you again soon!

Posted 1 year ago

“our fifty pound bag of popcorn kernels came to us spilling out of the box onto the ground. The deliveryman did not care. We found the kernels all over our driveway and porch when we arrived home. I contacted you about your poor packaging. All I received from you were request for pictures, which I did not take. I did not want a refund. I only want you to address your poor packaging for correction.”

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Posted 1 year ago

Hello, Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We would hate for this to happen again that is why we request as much information as possible so we can improve our product packaging for future orders. Please if there ever is an issue with your order big or small please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“Great service and exactly what I was hoping for. Delivered in Very nice Styrofoam cooler with ice. Will order again!”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Very happy with the service and products. FoodServiceDirect has products I can’t find in my area that we enjoy in my family.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“So happy that they had the item I needed! Can’t wait for it to arrive!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“I HAVE BEEN WITH FOODSERVICE DIRECT FOR A WHILE NOW AND I LOVE THEM IAM SO HAPPY I FOUND YOUR COMPANY I WOULD NOT CHANGE”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Great service, quick delivery, excellent prices.”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 1 year ago

“The service was a amazing! The order and delivery went smoothly! AND most importantly, the Chocolate Eruption Cheesecake was to die for. I ate entirely way too much, but it was so worth it! THANK YOU!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“Quality foods, good price, prompt delivery.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 1 year ago

“Great price quick delivery”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“The order never delivered”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. Due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Service was good but so many of the cracklings I ordered were too hard to bite into. Sincerely LB”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“Couldn’t find my tea anywhere, so glad they were able to deliver with no issues”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“The product arrived today 4 days after the order witch was 1 day sooner they projected. And it still has eneph dry ice to hold for atheist 3 more days with give me more reason to order because I know it will still arrive in good shape even if delayed.”

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Posted 1 year ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 1 year ago

“Everything I ordered was amazing and packed carefully with ice packs. Great service and I’ll be ordering again.”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 1 year ago

“Easy ordering, best price I've found for the product and very quick delivery!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“FoodServiceDirect is a great company that is efficient and fast in getting products to their customers. I will continue to use FSD as often as I need to.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,936 reviews