FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,966 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Write Your review

Tell us how FoodServiceDirect.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice to find a source for my Cheerwine and now other items I can't get local, Excellent Service and Speed in shipping !!”

Helpful Report

Posted 4 years ago

“Excellent service! Quick delivery - even in a pandemic! Great chicken skewers! Keep those chicken skewers coming!”

Helpful Report

Posted 4 years ago

“Great customer service”

Helpful Report

Posted 4 years ago

“Exactly what I ordered!”

Helpful Report

Posted 4 years ago

“outstanding”

Helpful Report

Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“I have used food services direct numerous times. This time the delivery service really did a number on my goods. I called food services direct and they immediately handled the situation and provided a full refund. Customer service is amazing which is hard to find these days.”

Helpful Report

Posted 4 years ago

“The package delivery was messed up by UPS. FoodServiceDirect was really great in dealing with it.”

Helpful Report

Posted 4 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 4 years ago

“The price of the carob powder is great and it ships quickly. 😃”

Helpful Report

Posted 4 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 4 years ago

“Everything arrived quickly and in perfect condition.”

Helpful Report

Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“The items I ordered were exactly what I needed. Friendly service great shipping time. Very pleased.”

Helpful Report

Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“Great customer services, my 1st order was damaged and I got a replacement send again without any hassle. Communication through email was great and all my problems got resolved in a good manner. Thank you!!!!”

Helpful Report

Posted 4 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 4 years ago

“Your company’s prompt reply to my order was great. The product enhanced the flavor of my gumbo and help cut down on my prep time.”

FoodServiceDirect.com 5 star review on 24th July 2021

Helpful Report

Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“Great service and my order was delivered earlier than expected”

Helpful Report

Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“Very easy to order and prompt delivery without any problems with order.”

Helpful Report

Posted 4 years ago

Glad to hear you are satisfied with our service!

Posted 4 years ago

“Food arrived in a timely manner and is an excellent product. I will buy from FoodServiceDirect for this product repeatedly.”

Helpful Report

Posted 4 years ago

Thank you for the feedback we appreciate your business!

Posted 4 years ago

“Good service. Speedy delivery. Will work with them again!”

Helpful Report

Posted 4 years ago

Thank you so much for the review!

Posted 4 years ago

“Best coffee price!! Super fast delivery!! Will be ordering again soon!!”

Helpful Report

Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“Great products at great prices and quick shipping.”

Helpful Report

Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“Purchase of product was easy and it arrived quickly, trackable. Appreciate FoodService for my needs!”

Helpful Report

Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“I can always find what I need for my restaurant. However, I wish the prices were more competitive with the other companies I buy from.”

Helpful Report

Posted 4 years ago

Hi Julie - Thank you so much for the feedback! We are always looking for new manufacturer partnerships to help keep costs low.

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,966 reviews