FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.42

4.4 Rating 4,967 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,967 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can always find what I need for my restaurant. However, I wish the prices were more competitive with the other companies I buy from.”

Helpful Report

Posted 4 years ago

Hi Julie - Thank you so much for the feedback! We are always looking for new manufacturer partnerships to help keep costs low.

Posted 4 years ago

“I received my order of Pastry Pride Whipping Cream very fast. It was easy to check out and I was very pleased to receive my order in a frozen box with dry ice! Everything was still frozen. I will be ordering again. Fast service. Thanks!”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“Customer service never picked up my call. I had to continually wait a day or to for a text. Never a call back regarding my order. When I received my order it was delivered perfectly”

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Posted 4 years ago

Hi Mitchell - Sorry to hear you have to wait for responses from our team. We are excited to announce we are rapidly expanding our customer service team so we can better assist all of our customers!

Posted 4 years ago

“Fast service”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“Order delivered a day earlier!”

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Posted 4 years ago

Woohoo! We love to hear things are delivered early!

Posted 4 years ago

“Recent order was received quickly and was packaged well.”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“Awesome- we especially appreciate your "free shipping" offers, as we are only shopping for a family.”

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Posted 4 years ago

Thanks for the great feedback! We love running these specials to help some of our customers get the things they love!

Posted 4 years ago

“great item”

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Posted 4 years ago

We are so happy we could get these to you!

Posted 4 years ago

“Ordered a 50lbs of brown sugar cane arrived in perfect shape. Nice and smooth transaction im a happy customer”

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Posted 4 years ago

Thanks for the great feedback, we appreciate it!

Posted 4 years ago

“Easy, rapid experience. Thanks! I will order again soon.”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“It was exactly what, i ordered. Fast delivery to.”

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Posted 4 years ago

We are so happy we could get these to you!

Posted 4 years ago

“Easy to order and always delivered quickly. Great follow up on orders on shipping etc.”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“I love the product. The price was good, the shipping was not only fast but my package wasn't damaged like from other places I've ordered the same thing from. I'll be back for more. Thanks.”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you! We think you are pretty excellent as well!

Posted 4 years ago

“Received on time and perfect delicious product!!!Yum!!!”

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Posted 4 years ago

Thanks for the great feedback!

Posted 4 years ago

“FoodServiceDirect made placing my order simple. My pie crusts were delivered quickly with shells in tack.”

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Posted 4 years ago

Thank you so much for taking the time out of your day to leave us such great feedback!

Posted 4 years ago

“Always great service and fast delivery.”

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Posted 4 years ago

We appreciate the feedback! Thank you for the order!

Posted 4 years ago

“First time to order from Food Service Direct. Definately will be using them again. Ordered for treats for the office. Came quickly and was very fresh. Great experience from a great company!”

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Posted 4 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 4 years ago

“Great prices and quick delivery”

FoodServiceDirect.com 5 star review on 7th July 2021

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Posted 4 years ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 4 years ago

“This is one of the easiest websites to maneuver through when ordering. The products are described accurately and the process is very user friendly. I like ordering products from this company!”

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Posted 4 years ago

Thank you so much for the wonderful review! We appreciate your business :)

Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,967 reviews