FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the prices and the quality is great. Will definitely order again.”

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Posted 4 years ago

“Makes a fantastic sauce!”

FoodServiceDirect.com 5 star review on 27th February 2021

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Posted 4 years ago

“Great company, excellent professional customer service and valued products.”

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Posted 4 years ago

“I was charged for shipping on a day (Presidents’ Day) where there was to be no shipping charges. I sent a note about this and expected some resolution to it. Been over 8 days and not even a reply to my issue. That’s customer service. So many companies blame covid for all their shortcomings these days.”

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Posted 4 years ago

“I gave several health issues and these Magic Cups are amazing they taste amazing and they’re healthy since I have a swallowing problem these are perfect”

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Posted 4 years ago

“I felt the continuous shipping updates are important to keep track of incoming deliveries. Good job.”

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Posted 4 years ago

“Delivery has been very fast! Thank you”

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Posted 4 years ago

“The product is good, convenient, the more expensive than in the store. But the main problem I have is the horribly slow customer service that doesn’t respond”

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Posted 4 years ago

“Been emailing your company and can’t get help. Received my package and jars were broken sauce and glass all over. Called you won’t answer phones. I would like a refund and no one will respond. Doubt if I will order from your company again cause I can’t get help... You keep saying someone will contact me but it hasn’t happen yet.”

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Posted 4 years ago

“Very high marks on service and the quality of food. I can’t wait for my next order.”

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Posted 4 years ago

“Amazing products and customer service!”

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Posted 4 years ago

“Great packaging and quick shipping.”

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Posted 4 years ago

“I am very pleased and happy with the service that I received from food service direct. Everything I ordered was delivered within two days and packed very well. I intend to order from them again and love when they offer free delivery.”

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Posted 4 years ago

“FoodServiceDirect is the Best!!!! Great Customer Service , The Best !!!”

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Posted 4 years ago

“Very good selection and ordering process; great delivery time”

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Posted 4 years ago

“My Items Were Shipped On Time But Due To Weather Conditions My Items Arrived 5 Days Later And Were Spoiled. They Were Replaced And Sent To Me Again. Took No Time And It Was An Easy Process To Get New Item With No Additional Charge. Happy Customer For Sure :)”

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Posted 4 years ago

“Fast, well packaged delivery.”

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Posted 4 years ago

“Great customer service, our products always come fresh and on time.”

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Posted 4 years ago

“Great product (Demi Glace - Knorr) at a great price. Delivery was speedy and without a hitch. Highly recommend.”

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Posted 4 years ago

“I placed a very large order for vegetarian meat products a few days before the recent snow and ice storm. UPS was unable to deliver and by the time it arrived, the products were thawed out and ruined. Food Service was kind enough to replace everything within a couple of days. I will forever be a loyal customer!”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews