FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 40 pounds of Kronos Gyrokones on February 15th. According to Food Service Direct my order was shipped on February 17th. I received my order on February 25th more than a week after shipping. In the past you guys only ship on a Monday, Tuesday or Wednesday so the order is received in no more than three days I have made these purchases before many times and they never took more than 3 days for shipping. Upon opening this order, the insulating Styrofoam was broken up. There was no dry ice either inside or outside the Styrofoam box. The 4- 10 lb kones where were almost completely thawed out. If UPS is not up to delivering packages on time anymore, you need to find a better delivery system.”

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Posted 4 years ago

“Excellent.”

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Posted 4 years ago

“The item was shipped in insulated box with I assume dry ice bug package arrived thawed, box damp, and dry ice completely gone”

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Posted 4 years ago

“The 10lbs of Veggie Burgers were supposed to be frozen. They arrived warm, not frozen in a styrofoam container but nothing inside, no ice pack, etc. the plastic bag they were in was not even closed. Totally unusable, I threw the it all in the garbage”

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Posted 4 years ago

“Price was fair. Delivery was quick and free. Stores here in Arizona do NOT carry Smucker's Blueberry Syrup. FoodServiceDirect sells it. I have ordered the syrup twice from Food Service Direct. Other online stores claim to sell it, but somehow it is always "Out of stock".”

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Posted 4 years ago

“Love, love, love acai bowls. Yum.”

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Posted 4 years ago

“I recently purchased the breaded pizza burgers..They are absolutely delicious. The shipping was fast and they arrived still frozen. So happy I found these pizza burgers and Food Service Direct. I will be ordering from them again.”

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Posted 4 years ago

“Delicious food”

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Posted 4 years ago

“No problems with order placement or drlivery.”

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Posted 4 years ago

“Check your email you a message when I received the product”

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Posted 4 years ago

“I am so glad we were able to find yall and our stew mix and even more greatful for a fast delivery”

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Posted 4 years ago

“Absolutely love the Lobster Bisque and the fast delivery!”

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Posted 4 years ago

“Until I get my shipment this is going to be my review you get from me”

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Posted 4 years ago

“Always receive our order in a timely fashion packaged appropriately to stay frozen for the duration of the travel time.”

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Posted 4 years ago

“Am so pleased that the sausage I ordered were STILL frozen !!! Thank you !”

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Posted 4 years ago

“Food well packed. Fast shipping.”

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Posted 4 years ago

“I really like this product”

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Posted 4 years ago

“Excellent experience! Will continue to do business with FoodService direct.”

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Posted 4 years ago

“Very exceptional service,speedy delivery and satisfactory product.Great selection of products”

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Posted 4 years ago

“Outstanding service quick quick quick”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews