FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.41

4.4 Rating 4,969 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,969 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 15th November 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service! Keep up the marvelous work received my order at a perfect time! Packed and shipped with care! Kept me updated about my order through the process. I will definitely be ordering from your company again and will be putting in a good word so my friends and associates will order as well! God Bless and stay safe!”

FoodServiceDirect.com 5 star review on 27th February 2021

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Posted 4 years ago

“Order arrived on time and packed well to avoid shipping damage.”

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Posted 4 years ago

“Fast shipping, products packaged extremely well! Will definitely order again soon!”

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Posted 4 years ago

“Great service!”

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Posted 4 years ago

“very good beer breaded cod and chicken fried steak, easy to fry and real tasty!!”

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Posted 4 years ago

“Awesome, super fast shopping”

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Posted 4 years ago

“Shipping was fast. Disappointed to have bag arrive with a three inch tear one on side with rice flour inside mailing box as well as pine needles?”

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Posted 4 years ago

“I'm very happy with my purchase 😊”

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Posted 4 years ago

“Great experience”

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Posted 4 years ago

“Excelente servicio, puntual, organizado y con información precisa durante toda la transacción. La página web es muy amigable, es muy fácil conseguir lo que quieras.”

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Posted 4 years ago

“I love to shop in bulk, food service direct is the Costco for perishable items. My only complaint is the outrageous spending limit they put on free shipping. $750 is a lot, especially for smaller businesses, maybe $150 something that may require at least 2 items for purchase.”

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Posted 4 years ago

“Arrived on time. Was packed in dry ice and arrived very frozen.”

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Posted 4 years ago

“Good service. Got my order in a timely fashion”

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Posted 4 years ago

“no need to heat them, let stand room temperature, best buns ever.”

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Posted 4 years ago

“Awesome products!”

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Posted 4 years ago

“Been looking for this everywhere and FSD was the only retailer that has it in stock and very excited to use it for future dishes.”

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Posted 4 years ago

“Frozen foods were thawed when they arrived NOT GOOD wasn’t even cold at all. Hopefully no one gets sick very disappointed. Donuts should be fine but concerned about the chicken and cheese crispitos.. First experience isn’t very good..”

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Posted 4 years ago

“Received in very timely fashion. Packaged extremely well. Very happy with purchase! Thank you”

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Posted 4 years ago

“Delivery was fine and packaging was great!! Margarine was still frozen and was in great condition. Thank You”

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Posted 4 years ago

“very good service and punctuality”

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Posted 4 years ago

FoodServiceDirect.com is rated 4.4 based on 4,969 reviews